What would PH do?
Discussion
Car - E92 BMW 335i
Age - 2007 plate
Mileage - 20,900
Short Version:
Bought used car (franchised BMW) - Service showing as near due on OBC on test drive, mentioned to salesman - showing as done on OBC at collection - now due next service 19 months later - Book not stamped and dealer has no record of any second service = No service for 25k/40 months.
Long Version:
When test driving I noted that the next service was due shortly, according to the OBC - 6 weeks based on time. This was mentioned to the salesman at deal time upon which he said that 'it would be looked at'. Being an approved used car I thought that no car would be sold with a service due so soon and upon collecting the car (late Jan, service due 1 March) the OBC was displaying 16k/2 years to next service due, all else was well and I drove away, happy.
Over the first year the car was in for numerous things under warranty, Injectors, HPFP etc. 19 months/16k on from purchase I am looking into booking the car in for a service as I've hit the mileage limiter and note that there is no stamp reflecting the "re-set" prior to purchase (the OBC shows it to be within 5 miles, less, than the collection mileage), meaning no service in 3 years/25k miles!!!! on an engine that is known for being temperamental.....
How do I go about sorting this situation out? I presume that it's now beyond rejecting the car based on this alone?...I hate to think of the consequences of the use of the same oil for such a time for hard miles (majority town driving bar Le Mans and not afraid to rev when warm) especially considering its a high performance twin turbo petrol....
Also would this be the contributory factor to the current high oil use? c. 1 litre per 2k (ish) miles?
How would the people of PH proceed from here?
Age - 2007 plate
Mileage - 20,900
Short Version:
Bought used car (franchised BMW) - Service showing as near due on OBC on test drive, mentioned to salesman - showing as done on OBC at collection - now due next service 19 months later - Book not stamped and dealer has no record of any second service = No service for 25k/40 months.
Long Version:
When test driving I noted that the next service was due shortly, according to the OBC - 6 weeks based on time. This was mentioned to the salesman at deal time upon which he said that 'it would be looked at'. Being an approved used car I thought that no car would be sold with a service due so soon and upon collecting the car (late Jan, service due 1 March) the OBC was displaying 16k/2 years to next service due, all else was well and I drove away, happy.
Over the first year the car was in for numerous things under warranty, Injectors, HPFP etc. 19 months/16k on from purchase I am looking into booking the car in for a service as I've hit the mileage limiter and note that there is no stamp reflecting the "re-set" prior to purchase (the OBC shows it to be within 5 miles, less, than the collection mileage), meaning no service in 3 years/25k miles!!!! on an engine that is known for being temperamental.....
How do I go about sorting this situation out? I presume that it's now beyond rejecting the car based on this alone?...I hate to think of the consequences of the use of the same oil for such a time for hard miles (majority town driving bar Le Mans and not afraid to rev when warm) especially considering its a high performance twin turbo petrol....
Also would this be the contributory factor to the current high oil use? c. 1 litre per 2k (ish) miles?
How would the people of PH proceed from here?
lexusboy said:
1L of oil for 2k miles is pretty standard. For Lexus 1L for 600 miles is where the realm of excessive oil consumption begins
Pretty standard for what though? This model of BMW, or in general?It REALLY bugs me that some (GM/VAG in particular) seem to accept this though... Example: My Civic Type R, 42,000 miles, top up required? Zilch. Same with the last one as well.
1 litre every 1200 miles in my Cooper S Clubman.
My 2001 Alfa 2.4JTD, my 1991 Eunos and 1982 VW T25 don't use a drop of oil.
Is it just modern engines that seem to have high oil consumtion?
Although I do remember my Dads old Allegro estate needing a top up of oil at Chieveley services every trip we went from Cardiff to London!!
My 2001 Alfa 2.4JTD, my 1991 Eunos and 1982 VW T25 don't use a drop of oil.
Is it just modern engines that seem to have high oil consumtion?
Although I do remember my Dads old Allegro estate needing a top up of oil at Chieveley services every trip we went from Cardiff to London!!
https://www.google.co.uk/#hl=en&output=search&...
It's not a particularly rare problem by the looks of it. 600 miles to a pint is not that bad really, IIRC certain VAG motors were designed to use a litre every 600 miles.
Looking down the list it does seem to be something to do with a crankcase pressure imbalance, there may be some kind of blockage in the valve cover.
It's not a particularly rare problem by the looks of it. 600 miles to a pint is not that bad really, IIRC certain VAG motors were designed to use a litre every 600 miles.
Looking down the list it does seem to be something to do with a crankcase pressure imbalance, there may be some kind of blockage in the valve cover.
I know that the car burns far more oil than most (no other car i've ever had has used any, but from reading around its kind of normal...)
My main concern rests with the fact that my car which is driven rather hard hasn't had a service in such a long time, possibly leaving me with a rather large 4 figure bill. My issue is that a dealership had cut corners at the expense of what would be my wallet and went against what was shown in the car when purchased....it wasn't re-set for no reason...
My main concern rests with the fact that my car which is driven rather hard hasn't had a service in such a long time, possibly leaving me with a rather large 4 figure bill. My issue is that a dealership had cut corners at the expense of what would be my wallet and went against what was shown in the car when purchased....it wasn't re-set for no reason...
What do you think they did?
Oil change/reset light but forgot to stamp in the book?
Just reset the light to shut you up?
Something else?
I would have thought you need to go and have a chat with them. Do you have any documentation saying they would do the service? Can you negotiate an extended warranty? Your big problem is that it will make it less saleable when you come to get rid.
Oil change/reset light but forgot to stamp in the book?
Just reset the light to shut you up?
Something else?
I would have thought you need to go and have a chat with them. Do you have any documentation saying they would do the service? Can you negotiate an extended warranty? Your big problem is that it will make it less saleable when you come to get rid.
NiceCupOfTea said:
What do you think they did?
Oil change/reset light but forgot to stamp in the book?
Just reset the light to shut you up?
Something else?
I would have thought you need to go and have a chat with them. Do you have any documentation saying they would do the service? Can you negotiate an extended warranty? Your big problem is that it will make it less saleable when you come to get rid.
I am leaning towards the second as nobody in service can find any record of it having been done, only the service prior to my ownership and I did get what I viewed to be a fair deal (halved quoted APR and got a c. £750 discount on the cheapest car for sale in the country at the time).....Oil change/reset light but forgot to stamp in the book?
Just reset the light to shut you up?
Something else?
I would have thought you need to go and have a chat with them. Do you have any documentation saying they would do the service? Can you negotiate an extended warranty? Your big problem is that it will make it less saleable when you come to get rid.
unfortunately there is nothing on record and the salesman was removed from the dealership (left/sacked) a week or two after I bought the car. Since I got mine my dad purchased a 3 series from the same place so we are recognised there, in addition we are in the market for a Mini shortly so I hope not to ruin relationships. The lack of saleability is the major issue as I have been looking to sell it recently following a kind donation from a PH'er, although if I kept it i would want the engine to be warranted for the duration of my ownership and be covered for reduced value. If they did decide to buy it back at a fair value this would be the ideal situation (although I think unlikely) as I'm sure that I would be constantly second guessing noises.
The lack of stamp was picked up as I first listed it for sale, its currently awaiting a minor repair after somebody decided to use it as a brake and scuffed the rear bumper. In the mean time I thought I'd tie up a few loose ends whilst I wait for it to be fixed (although they are now not talking to their insurance co. and I'm not willing to give my £1.5k excess to an insurance co. to sit on for years, much rather wait the 90 days for the default judgement)....
On a separate note was it your 900 turbo parked in the Bromley Sainsburys car park this evening?
kiethton said:
On a separate note was it your 900 turbo parked in the Bromley Sainsburys car park this evening?
No, mine is sadly underused at the moment. Currently tucked up in the garage following much money spent on bodywork/rust repairs. Now terrified of it getting wet / at the mercy of other drivers, and due to the arrival of a new toy it's not seeing much use. Hope to have it out for a blast in the next few days though!What have the garage said?
Can you give us an idea of which dealer?
I bought a used 320d a few years ago from a BMW dealer in a south London suburb half way between Sutton and Bromley.
They promised to: Oil service, replace seat base (fag burn), and a number of other items including new mats and two smart repairs.
When I collected the car the seat base had been poorly repaired, not mats, and one of the smart repairs bodged.
After a serious disagreement I left them to decide what to do. Whilst walking I called the service department and asked what service they had done against the reg. "nothing".
They had reset the service indicator.
Cutting a long story short, they loaned me a car, and carried out a full service very sheepishly....
I bought a used 320d a few years ago from a BMW dealer in a south London suburb half way between Sutton and Bromley.
They promised to: Oil service, replace seat base (fag burn), and a number of other items including new mats and two smart repairs.
When I collected the car the seat base had been poorly repaired, not mats, and one of the smart repairs bodged.
After a serious disagreement I left them to decide what to do. Whilst walking I called the service department and asked what service they had done against the reg. "nothing".
They had reset the service indicator.
Cutting a long story short, they loaned me a car, and carried out a full service very sheepishly....
edo said:
Can you give us an idea of which dealer?
I bought a used 320d a few years ago from a BMW dealer in a south London suburb half way between Sutton and Bromley.
They promised to: Oil service, replace seat base (fag burn), and a number of other items including new mats and two smart repairs.
When I collected the car the seat base had been poorly repaired, not mats, and one of the smart repairs bodged.
After a serious disagreement I left them to decide what to do. Whilst walking I called the service department and asked what service they had done against the reg. "nothing".
They had reset the service indicator.
Cutting a long story short, they loaned me a car, and carried out a full service very sheepishly....
That would would work but due to the nature of the car if the service history isn't 100% its seriously devalued, plus its a rather stressed, complicated, engine in the first place so old oil with high pressure fuel pumps, fancy injectors and high pressure turbo's isn't going to be good for it.I bought a used 320d a few years ago from a BMW dealer in a south London suburb half way between Sutton and Bromley.
They promised to: Oil service, replace seat base (fag burn), and a number of other items including new mats and two smart repairs.
When I collected the car the seat base had been poorly repaired, not mats, and one of the smart repairs bodged.
After a serious disagreement I left them to decide what to do. Whilst walking I called the service department and asked what service they had done against the reg. "nothing".
They had reset the service indicator.
Cutting a long story short, they loaned me a car, and carried out a full service very sheepishly....
The dealer doesn't look to be the same one, I can's say which due to name and shame rules though...
kiethton said:
edo said:
Can you give us an idea of which dealer?
I bought a used 320d a few years ago from a BMW dealer in a south London suburb half way between Sutton and Bromley.
They promised to: Oil service, replace seat base (fag burn), and a number of other items including new mats and two smart repairs.
When I collected the car the seat base had been poorly repaired, not mats, and one of the smart repairs bodged.
After a serious disagreement I left them to decide what to do. Whilst walking I called the service department and asked what service they had done against the reg. "nothing".
They had reset the service indicator.
Cutting a long story short, they loaned me a car, and carried out a full service very sheepishly....
That would would work but due to the nature of the car if the service history isn't 100% its seriously devalued, plus its a rather stressed, complicated, engine in the first place so old oil with high pressure fuel pumps, fancy injectors and high pressure turbo's isn't going to be good for it.I bought a used 320d a few years ago from a BMW dealer in a south London suburb half way between Sutton and Bromley.
They promised to: Oil service, replace seat base (fag burn), and a number of other items including new mats and two smart repairs.
When I collected the car the seat base had been poorly repaired, not mats, and one of the smart repairs bodged.
After a serious disagreement I left them to decide what to do. Whilst walking I called the service department and asked what service they had done against the reg. "nothing".
They had reset the service indicator.
Cutting a long story short, they loaned me a car, and carried out a full service very sheepishly....
The dealer doesn't look to be the same one, I can's say which due to name and shame rules though...
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