advice on lost parcel

[chrisdurham]

Hi Guys,

Looking for some advice here, i posted some car parts (quite valuable) for refurbishment, once this was complete, they were dispatched back. The delivery type was given a tracking nbumber and a 1 to 3 day delivery time frame. The item has not arrived and we are at 1 week. After calling the company they say that the item is in the system, but they cant confirm its location.... and that it is not tracked through each hub etc.

I find all this hard to believe and they are also alledging that the sender has insured them for a tenth of the realy value, so ive no comeback and my car is now well and truely off the road. I could also have a £500 bill to replace the parts.

Any advice on how I should handle this now?

Thanks

[boobles]

The way I see it is........

The post office or any courier company has an obligation to deliver you're letters or parcels & if THEY lose them, they should pay the full amount of what the contents was worth. The difficult part comes when you have to prove what was inside the box.

[chrisdurham]

Yeah that was how I saw it, i have all the emails between myself and the supplyer proving the transaction etc but its amazing considering it has both addresses on so cant see that it could get lost!

[boobles]

I remember when one of my parcels went "missing" & I was exchanging emails & phone calls but as soon as I mentioned that I was seeking legal advice, the parcel turned up few days later! Perhaps it was a coincidence!

[DanDC5]

Not surprised you lost a parcel, you've posted the bloody thread in the wrong section...