Good experience with DVLA
Discussion
OK, I'm going to get flamed for this as I know everyone thinks they are incompetent. My photo expired on my photocard. I received the reminder. I then forgot about it, so about 7 weeks past expiry date...
Remembered that I'm going to France and then Switzerland at the end of the month so thought a fully updated card might be handy. Cue trip to post office offering the "fast" service. £4.50 premium so £24.50 (not that different from the cost of the photos)
3 working days later it arrived in the post which I think is pretty good for a public service. I still think it is too expensive for a photo swap, but hey ho...
...and no sign of any fine as yet...
...and in the words of Basil Fawlty, "A satisfied customer. We should have him stuffed."
Remembered that I'm going to France and then Switzerland at the end of the month so thought a fully updated card might be handy. Cue trip to post office offering the "fast" service. £4.50 premium so £24.50 (not that different from the cost of the photos)
3 working days later it arrived in the post which I think is pretty good for a public service. I still think it is too expensive for a photo swap, but hey ho...
...and no sign of any fine as yet...
...and in the words of Basil Fawlty, "A satisfied customer. We should have him stuffed."
McHaggis said:
GTIR said:
brawd stori oer.
Indeed. Just thought I'd balance the DVLA general hatred with something different 
http://translate.google.com/#cy/en/brawd%20stori%2...
in the last couple of years DVLA have made a MASSIVE improvement in their customer service.
NOw i'm not saying they are perfect, but for all the routine procedures they have had to do in the last ocuple of years for me, well, they have all been as efficient as the OP's experiennce.
Probably costing us a tonne of money,m but we are at least getting value for money now- well done DVLA (and i'd never have thought i'd be writing that 10 years ago!)
NOw i'm not saying they are perfect, but for all the routine procedures they have had to do in the last ocuple of years for me, well, they have all been as efficient as the OP's experiennce.
Probably costing us a tonne of money,m but we are at least getting value for money now- well done DVLA (and i'd never have thought i'd be writing that 10 years ago!)
skeggysteve said:
My local DVLA office, Lincoln, is excellent.
Recently helped a mate sort out getting a Tomcat on the road and the service from the people there has been brilliant.
Maybe that's why the Lincoln office is being closed, just too good and spoiling the DVLAs' record
Preston were very good when I had to register an import in 2008, and went the extra mile in some ways (faxing over a copy of the certificate for the registration plates to my workplace, for example, so I could ring my insurers and advise them of the new registration mark ASAP - which they didn't have to do). Recently helped a mate sort out getting a Tomcat on the road and the service from the people there has been brilliant.
Maybe that's why the Lincoln office is being closed, just too good and spoiling the DVLAs' record
They're closing, too
.Well they seem to think I was without insurance on a car earlier in the year that has been insured with the same company non-stop for the last 3. They've essentially called me a criminal and demanded I pay a fine. I've sent them a copy of my cover note and the contact details for my insurers. I've had a note back to say that they have received it and are 'investigating'. It's taken them a week so far to make a phone call to Flux to confirm I'm insured... Actually no wait, they don't do phone calls, it's all letters. I couldn't phone them either. How quaint. Still waiting for written confirmation that they've sorted out their f
k up.
Efficient my arse.
k up.Efficient my arse.
juansolo said:
Well they seem to think I was without insurance on a car earlier in the year that has been insured with the same company non-stop for the last 3. They've essentially called me a criminal and demanded I pay a fine. I've sent them a copy of my cover note and the contact details for my insurers. I've had a note back to say that they have received it and are 'investigating'. It's taken them a week so far to make a phone call to Flux to confirm I'm insured... Actually no wait, they don't do phone calls, it's all letters. I couldn't phone them either. How quaint. Still waiting for written confirmation that they've sorted out their fk up.
Efficient my arse.
FWIW my experience with Flux is that they hadn't told my insurer all sorts of critical and essential information. Wouldn't blame DVLA in the first instance!k up.Efficient my arse.
PugwasHDJ80 said:
FWIW my experience with Flux is that they hadn't told my insurer all sorts of critical and essential information. Wouldn't blame DVLA in the first instance!
Sounds like the old garbage in, garbage out computer maxim occured at DVLA in this case? (Duff info re insurance status in their database --> erroneous enforcement on the back of said duff info.) I'm just waiting for their ICT to "do a NatWest" because the fallout will be, errm, interesting - but then I'm a long-time cynic
...
Gassing Station | General Gassing | Top of Page | What's New | My Stuff