Paint sinkage from an authorised body repairer
Discussion
Someone crashed into my Jaguar XF recently, and it went in for repair at the nominated Jaguar authorised repair centre, which also happens to be owned by my nearest Jaguar main dealer. The had it for 2 weeks, and when they handed it back it was a bit of a mess. There was some kind of compound on the paint (they did polish this off), and there was a loose wire inside the door, which was rattling. I expressed my discontent politely, and the issues were rectified. However a couple of days later it became clear that the paint finish in the repaired OSR wheel arch was poor. Lots of what looked like tiny scratches, a dull finish and what looked like a kink. They sheepishly diagnosed "paint sinkage", and whilst skilfully making no apology they said it happens sometimes and was not detected because it hadn't been left long enough after painting to quality check. I suggested that no quality check will have been done at all due to the other issues being present at handover. Is this acceptable? Utterly crap service, and now the car is back with them for another week. I have done 2k miles in a 1.0L fiesta and I am pretty pissed off about the whole thing.
They've rushed the job. The 'sunken paint' is basically sunken filler that has not been allowed to set before painting. A really poor job by the sounds of things. I'd insist on it being sorted out. Shoddy paint on a nice car like that will stand out like a sore thumb, especially when it comes to resale time!
I'm having the exact problem with a BMW approved body shop.
Front bumper painted 3 times and it's still not 100%.
Rear bootlid had a mark appear under the clear coat. I got the car back with dust nibs in the paint. They tried to correct it but it now has dimbles in the paint were the nibs where and left the paint badly swirled due to whatever polishing they carried out.
To be fair the dealer isn't too happy either but I really don't know how it's going to be put right. Each time it goes to the body shop it comes back worse. (i'm still trying to get the compound dust cleaned up).
They are now talking about another approved body shop but it's miles away. They will have to transport it there and I bet they cock that up and all.
Got a free service so far though.
Front bumper painted 3 times and it's still not 100%.
Rear bootlid had a mark appear under the clear coat. I got the car back with dust nibs in the paint. They tried to correct it but it now has dimbles in the paint were the nibs where and left the paint badly swirled due to whatever polishing they carried out.
To be fair the dealer isn't too happy either but I really don't know how it's going to be put right. Each time it goes to the body shop it comes back worse. (i'm still trying to get the compound dust cleaned up).
They are now talking about another approved body shop but it's miles away. They will have to transport it there and I bet they cock that up and all.
Got a free service so far though.
Threaten to through the insurance company, I had a similar problem when Mercedes tonbridge damaged my car, it had to go back 6 times due to a repair that only Steve wonder would have been proud of. I could have done better with a halfords rattle can and a blindfold.
Mine had been badly filled then the paint only managed to stay on a week the second time then the 3rd time they forgot to clean the spray gun out so I ended up with a black door which had white flecks then the 4 time it came back exactly the same then the 5th time it came back all patchy with compound and crap everywhere.
And finally they fitted a new door skin and repainted it properly on the 6th attempt.
I was fobbed off with all kinds of rubbish from the dealer from having to use a special one off paint to the panels are made of a special material.
I wouldn't have minded but an old boy round the corner from me with a small garage offered to do it for £100 and he has a fantastic name in the business but the main dealer said it would invalidate my warranty and refused to let me take it to him.
I was given excuse after excuse, if its been done buy a approved jag dealer phone up customer services it may not help but at least they will give the dealer a hard time.
Mine had been badly filled then the paint only managed to stay on a week the second time then the 3rd time they forgot to clean the spray gun out so I ended up with a black door which had white flecks then the 4 time it came back exactly the same then the 5th time it came back all patchy with compound and crap everywhere.
And finally they fitted a new door skin and repainted it properly on the 6th attempt.
I was fobbed off with all kinds of rubbish from the dealer from having to use a special one off paint to the panels are made of a special material.
I wouldn't have minded but an old boy round the corner from me with a small garage offered to do it for £100 and he has a fantastic name in the business but the main dealer said it would invalidate my warranty and refused to let me take it to him.
I was given excuse after excuse, if its been done buy a approved jag dealer phone up customer services it may not help but at least they will give the dealer a hard time.
I've had experience myself of going to bodyshops approved by insurers and read plenty of other stories on here. If it is your pride and joy (opposed to work hack or similar) then the best thing is to seek experiences from others in your area and TELL your insurance company you are going to use the company you want to use.
Surely the company your insurer has guided you to has been told by the insurer "We'll bung as much work to you as you can handle, but you can half your normal hourly rate" - which is sure-fire recipe for a bodge job?
(not saying thats what the OP did by the way)
Surely the company your insurer has guided you to has been told by the insurer "We'll bung as much work to you as you can handle, but you can half your normal hourly rate" - which is sure-fire recipe for a bodge job?
(not saying thats what the OP did by the way)
It took me a while to make my BMW bodyshop understand how picky and b
hy I am about the work.
I've had things from :
Poor alignment of panels
The alignment one meant that everytime the bootlid shut the paint would rub away on the bumber and just started flaking off eventually, rectified and aligned as I found out like a year later..
Loose trim
Exhaust shields left unscrewed
However, the quality of their painting and panel beating is second to none.
It's just the minor details which now they check before letting me near the car.
Picked up a car yesterday, everything was perfect and met my standard. I could see him worried as I was checking it over.
hy I am about the work.I've had things from :
Poor alignment of panels
The alignment one meant that everytime the bootlid shut the paint would rub away on the bumber and just started flaking off eventually, rectified and aligned as I found out like a year later..
Loose trim
Exhaust shields left unscrewed
However, the quality of their painting and panel beating is second to none.
It's just the minor details which now they check before letting me near the car.
Picked up a car yesterday, everything was perfect and met my standard. I could see him worried as I was checking it over.
I feel your pain. I bumped my DC2 years back and the body shop were terrible, runs in the paint and variable finish. I took it to a friend of mine who works for Hughes and he measured the paint depths and general gave it an inspection under the lamps. It was all over the place. Not to mention there was a boot print on the parcel shelf and overspray in various areas. It went back three times and in the end they sent a guy out to look at it who claimed that the panel colours were 'fine' and that he 'couldn't see a problem'. When I told him to sod off he got very grumpy and the insurance company (Direct Line) tried to turn it around saying I was unreasonable. In the end I took it for paint correction and paid for it myself. 6 months later I managed to get some of the money back for this along with a written apology. The time I had to spend was extraordinary, something like 2-2 hrs. a week on emails and letters, every phone call used to take an hour up until the point someone let slip their direct line.
Basically insurers don’t give a toss and see all of us numbers in the system.
Basically insurers don’t give a toss and see all of us numbers in the system.
Blown2CV said:
Thing is, with a Jag, you'd think the best people to repair would be the Jag main dealer's own authorised bodyshop! Live and learn i suppose...
No it doesn't work like that for authorized bodyshops at all. They're just standard businesses.It's all about which company has the best work and lowest prices to allow Jaguar to have an extra mark up.
A bodyshop within the dealer is much better ran by their own people with an "unlimited" budget of resources..
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