AA Automatic renewal - Haven't been a member for 1.5 years!

[Salgar]

I just received a renewal notification through the post, which is lucky as I'm going to be moving in a few months.

It says 'Welcome back to AA Breakdown Cover'!

I didn't want to be welcomed back! I don't own a car right now and I haven't had one for 1.5 years, which is when I cancelled my membership.

Now I can't get through to them because 'all of their operators are busy with a high volume of breakdown calls', and then just stops the call.

It's pretty great. I want to shoot them. When and if I do get through to them, I'm going to ask them to remove all details they have of me from their system. Surely they can't automatically charge me for something I haven't had or asked for in years. It's like Tesco sending me 50kg of grapes and charging me for them because I once bought grapes from them.

[Prof Prolapse]

They did this to me after I moved. You should have received notification via post, but my new address mine was mysteriously lost despite the call I made to update them being logged.

I would continue to try and get in touch with the AA to solve it.

Alternatively ring your bank, cancel the direct debit and request an indemnity claim for the amount. You get the cash back instantly and the bank then pursue for the amount.

If it's on the credit card I'd have it classed as a fraudulent transaction.

[LuS1fer]

Have they charged you? Sometimes you can suspend AA over if you don't have a car so this could be a re-activation of the cover from when it was suspended (only if it was suspended obviously).

[valiant]

Did you cancel the cover or merely suspend it?

Big difference as suspension will activate the auto renew thingy.

Bad form if you did actually cancel it though.



ETA - beaten to it!! ^^^

[LuS1fer]

I should also suggest never using Ancestry.co.uk who will keep taking and taking....when you think you're only buying a month.

[dh2009]

Salgar said:

I just received a renewal notification through the post, which is lucky as I'm going to be moving in a few months.

It says 'Welcome back to AA Breakdown Cover'!

I didn't want to be welcomed back! I don't own a car right now and I haven't had one for 1.5 years, which is when I cancelled my membership.

Now I can't get through to them because 'all of their operators are busy with a high volume of breakdown calls', and then just stops the call.

It's pretty great. I want to shoot them. When and if I do get through to them, I'm going to ask them to remove all details they have of me from their system. Surely they can't automatically charge me for something I haven't had or asked for in years. It's like Tesco sending me 50kg of grapes and charging me for them because I once bought grapes from them.

Hello,
We’d like to address this with you, if you have any outstanding queries, please email [e-mail] with Reference FOR32845. Regards, the Official Representative of The AA.

[MonkeyBusiness]

dh2009 said:

Hello,
We’d like to address this with you, if you have any outstanding queries, please email [e-mail] with Reference FOR32845. Regards, the Official Representative of The AA.

Blimey top lurking

[CraigyMc]

Prof Prolapse said:

Alternatively ring your bank, cancel the direct debit and request an indemnity claim for the amount. You get the cash back instantly and the bank then pursue for the amount.

If it's on the credit card I'd have it classed as a fraudulent transaction.

If it's on a credit card, it's actually not that easy to stop future "mistakes" from being made, short of changing the card number by asking for a replacement.
Direct Debits are easy to cancel.

C

[supertouring]

MonkeyBusiness said:

dh2009 said:

Hello,
We’d like to address this with you, if you have any outstanding queries, please email [e-mail] with Reference FOR32845. Regards, the Official Representative of The AA.

Blimey top lurking

I want your job if it involves wandering around car forums looking for unhappy customers to help.

[Salgar]

dh2009 said:

Salgar said:

I just received a renewal notification through the post, which is lucky as I'm going to be moving in a few months.

It says 'Welcome back to AA Breakdown Cover'!

I didn't want to be welcomed back! I don't own a car right now and I haven't had one for 1.5 years, which is when I cancelled my membership.

Now I can't get through to them because 'all of their operators are busy with a high volume of breakdown calls', and then just stops the call.

It's pretty great. I want to shoot them. When and if I do get through to them, I'm going to ask them to remove all details they have of me from their system. Surely they can't automatically charge me for something I haven't had or asked for in years. It's like Tesco sending me 50kg of grapes and charging me for them because I once bought grapes from them.

Hello,
We’d like to address this with you, if you have any outstanding queries, please email [e-mail] with Reference FOR32845. Regards, the Official Representative of The AA.

haha, good stuff. I've already sorted it out, but thanks for the offer.

[judas]

Had the same despite cancelling three years ago. Gave them a call and they said I'd only suspended the account despite telling them I want it cancelled at the time, then they tried to get me to renew by offering a (too small) discount. Told them no and to CANCEL the account. Fine they say, you'll get a letter of confirmation in a week.

One week later, get a letter from the AA... containing a renewal reminder.

[OllieC]

they did this to the mrs, just out of the blue decided to bill her for membership etc, no paperwork in the post as we had moved.

The AA cancelled and refunded the money, but I cant believe that what they did is legal ? who knows..