Yet another insurance company question

[CAPP0]

Has anyone had dealings with an insurance company who seem to specialise (and I use the term "special" carefully) in classics and offroad and who may or may not have any connection with a large 4-engined aviation machine designed to drop ordnance during WW2?

I insured with them recently and whilst not yet having had to make a claim, their apparent level of stupidity and ineptitude leads me to fervently hope that I never do.

Or have I just been unlucky and they're generally OK?

[Denis O]

Funnily enough I just moved to them with my Defender.

Paperwork came through today and the covering letter details "documents now needed" as a certificate of Thatcham 1 or 2 even though the schedule of insurance clearly states factory fitted alarm immobiliser. Called them to query and they suggested I go to the handbook and copy the page which deals with alarms and email it to them which I did. When I asked what that would prove it seemed to confuse the lad who I was talking to.

I then asked if they have details of what the factory fit kit is and he said they did. Obvious next question,"so why do you need further docs". Supposedly the underwriters need it

Of course, none of this was mentioned during the renewal, here's my credit card detail discussion and they also managed to get another 3 or 4 details wrong, even though I was very clear when giving the correct info.

So yes, I'm concerned if it ever comes to a claim but it does seem as though we need to use these types of specialists as the "sheds" don't understand what a snorkel is

Edited by Denis O on Friday 1st March 17:12

[clockworks]

Got my 911 (964) insured with them on an "enthusiast" policy. Couldn't get a proper classic policy anywhere last year, as this is the first "performance" car that I've owned.
Just got my renewal letter, so I phoned them up to get a proper (and cheaper) classic policy this time round. Sorted in 10 minutes, with a decent saving.

They seem fine to me.

[CAPP0]

@Denis I also insured a Defender with them, and I also got requests for paperwork which was never mentioned in the rush to charge my card. I queried it and said that I was never told of the requirement but the customer services boy (I've called three times and got the same person every time, maybe he "is" Customer Services, but he's a rude cock.....anyway) he said I would definitely have been told about the paperwork required as "it's in the script". Tempted to demand that they listen back to the call.

So then, I send in my proof of NCD. Receive a letter back from them stating that they believe I'm using the NCD on another vehicle (I'm not - I don;t own that vehicle any more and I don't have any policies with that insurer). So, back on the phone to the CS cock, who challenges the situation, so I say "you could always verify this with Admiral" (previous insurers/providers of NCD). His reply? "Yes, we could, but you're going to have to".

I know who won't be getting another premium out of me in future.

[CAPP0]

They haven't got any better (although today's call centre jockey was at least able to resolve the issue). They were unable to comprehend the fact that my NCD was built up on a different vehicle to that which I have recently insured. That's because I've "sold" that vehicle, and "bought" something else, so I'm transferring the NCD onto this vehicle/policy. Seemed to be something they didn't realise that people do......

I think I've spent longer on the phone over this than I have in total over any other queries in 35 years of continuous vehicle ownership and insurance. God help me if I have to explain that there has been an "accident" for which I need to "claim" - I suspect that concept will blow their tiny brains. Never again. I hope you're reading this; you know who you are.