Hire car Fuel Surcharge
Discussion
Name and shame applies, so clearly I an not talking about a 5 letter word that rhimes with [I]Wertz[/I}
Recent holiday and I was given the option to choose whether to bring the car back with a full tank, and have a refund of my 'tank charge' or just bring it back empty.
As it was not anywhere near the empty mark, I filled it up near the airport. Gas pump clicked off lots, and needle at top of the F. Employee commented it was full and duly refunded the charge.
Now receive letter saying that put in 8.21 gallons after all and are charging me $76.27 for the pleasure. They've agreed to refund this.
What perplexes me is that it's so wrong it seems fraudulent? I can't really see how they can make this mistake. A gallon and a minor charge I wouldn't have quibbled.
So ladies and gentleman - watch them. Keep your timed petrol station receipt. Write the mileage on it and photograph it with the odometer of the car - noting the time.
For a large company who I have used frequently I am disappointed.
Recent holiday and I was given the option to choose whether to bring the car back with a full tank, and have a refund of my 'tank charge' or just bring it back empty.
As it was not anywhere near the empty mark, I filled it up near the airport. Gas pump clicked off lots, and needle at top of the F. Employee commented it was full and duly refunded the charge.
Now receive letter saying that put in 8.21 gallons after all and are charging me $76.27 for the pleasure. They've agreed to refund this.
What perplexes me is that it's so wrong it seems fraudulent? I can't really see how they can make this mistake. A gallon and a minor charge I wouldn't have quibbled.
So ladies and gentleman - watch them. Keep your timed petrol station receipt. Write the mileage on it and photograph it with the odometer of the car - noting the time.
For a large company who I have used frequently I am disappointed.
I have had this happen to me after leaving it at a branch where there was no instant return.
After calling them up to get it taken off they said they 'assume' that the cars are returned needing a refill until they can be bothered to check it.
I now return the car at another branch where someone signs it off there and then.
More so given the insane charge they make for a refil:
After calling them up to get it taken off they said they 'assume' that the cars are returned needing a refill until they can be bothered to check it.
I now return the car at another branch where someone signs it off there and then.
More so given the insane charge they make for a refil:
I've used all sorts of companies to hire cars in the US probably 30 times and never had a problem. Used Hertz the last two times and had issues both times. However they did sort them out, once effortlessly, and the other time with a bit of hassle.
It's probably a bit unfair on the other companies, but I'm not so confident they'd have sorted things out so easily.
It's probably a bit unfair on the other companies, but I'm not so confident they'd have sorted things out so easily.
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