Reversing up to petrol pumps.
Reversing up to petrol pumps.
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Discussion

m44kts

Original Poster:

801 posts

231 months

Monday 8th April 2013
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Last week I went to fill my van up at the local Sainsbury's petrol station, as I pulled up, all of the pumps on the left were being used, as the extra long reach hoses on the right aren't long enough to go over or round my van, I decided to reverse up to a pump instead, no harm in that I thought.

Picked the nozzle up and was just about to put it in the filler neck when a woman came running out screaming that they wouldn't start the pumps if I didn't turn the van round to face the shop. I asked if she was being serious as presumably whatever ANPR or CCTV system they have, they would have already clocked my reg front and back.

She was insistent I would have to turn the van round but couldn't give a definitive answer as to why. It's not like I was inconveniencing anyone, half of the pumps were off, and the 6 or so pumps on the left were being used so should anyone have needed to fill up could easily have gone to another pump. I was only trying to save a little bit of time instead of waiting around for 5 mins.

Has anyone ever had this or was she just being a jobs worth?

anonymous-user

85 months

Monday 8th April 2013
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I'm going to assume some sort of health and safety policy.

scott15

198 posts

190 months

Monday 8th April 2013
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I reverse to the pumps if the ones on my side are taken. I get lot of weird looks as people are queuing to use the other pumps, but ive never been denied fuel because of it.

Cliftonite

8,754 posts

169 months

Monday 8th April 2013
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m44kts said:
Last week I went to fill my van up at the local Sainsbury's petrol station, as I pulled up, all of the pumps on the left were being used, as the extra long reach hoses on the right aren't long enough to go over or round my van, I decided to reverse up to a pump instead, no harm in that I thought.

Picked the nozzle up and was just about to put it in the filler neck when a woman came running out screaming that they wouldn't start the pumps if I didn't turn the van round to face the shop. I asked if she was being serious as presumably whatever ANPR or CCTV system they have, they would have already clocked my reg front and back.

She was insistent I would have to turn the van round but couldn't give a definitive answer as to why. It's not like I was inconveniencing anyone, half of the pumps were off, and the 6 or so pumps on the left were being used so should anyone have needed to fill up could easily have gone to another pump. I was only trying to save a little bit of time instead of waiting around for 5 mins.

Has anyone ever had this or was she just being a jobs worth?
I trust you drove away and filled up elsewhere?

(That would certainly knock Sainsbury's profits and show 'em wouldn't it!). smile




pits

6,704 posts

221 months

Monday 8th April 2013
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Tell her fine, wait for her to into store, put the pump nozzle on the floor and drive off

405dogvan

5,329 posts

296 months

Monday 8th April 2013
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I can field that one...

Garages have CCTV aimed at the exit, to catch the faces of drivers who drive-off without filling-up as well as the plates (to avoid people claiming it wasn't them - basically - your car stealing petrol isn't an offence and you're not required by law to identify the driver of your car apart from speeding fines AFAIK)

They don't have cameras facing the entrance - and some people know this and thus will try to use the garage 'backwards'.

Furthermore, some garages have a policy of deducting stolen petrol from staff wages - hence some attendants are pretty keen to avoid it happening (tho what they're supposed to do, I've no idea).

clockworks

7,812 posts

176 months

Monday 8th April 2013
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I work for the same supermarket chain, in the petrol station. Filling up with the vehicle facing the wrong way just confuses everyone, but we wouldn't refuse to authorise the pump. It's certainly not company policy.

anonymous-user

85 months

Monday 8th April 2013
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clockworks said:
Filling up with the vehicle facing the wrong way just confuses everyone.
Speak for yourself. Makes perfect sense to me.
Think I'll make a point of doing a quick u turn on the bike everytime I fill up now. That'll fox ya wink

mercfunder

8,535 posts

204 months

Monday 8th April 2013
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pits said:
Tell her fine, wait for her to into store, put the pump nozzle on the floor and drive off
Yeah, 'cause that would have shown the world what a big hard man you are, nobody tells you what to do.rolleyes

Rickyy

6,618 posts

250 months

Monday 8th April 2013
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I was in a Sainsburys filling station and clocked the CCTV monitor in the office, it looked as if someone was controlling a camera and manually zooming in on plates whilst parked at the pumps, the reg no then came up on the monitor ANPR style. Certainly didn't look automated.

Maybe the had trouble getting your plate or maybe she was like the hundreds of complete muppets they get working in filling stations, like the one that couldn't read the reg number off my fuel card, then couldn't read it from the front of my van and typed it in wrong 4 times!

dav123a

1,220 posts

190 months

Monday 8th April 2013
quotequote all
405dogvan said:
I can field that one...

Garages have CCTV aimed at the exit, to catch the faces of drivers who drive-off without filling-up as well as the plates (to avoid people claiming it wasn't them - basically - your car stealing petrol isn't an offence and you're not required by law to identify the driver of your car apart from speeding fines AFAIK)

They don't have cameras facing the entrance - and some people know this and thus will try to use the garage 'backwards'.

Furthermore, some garages have a policy of deducting stolen petrol from staff wages - hence some attendants are pretty keen to avoid it happening (tho what they're supposed to do, I've no idea).
Having fitted CCTV to number of petrol station I never tried to pick up the face of drivers on the way out. The exit camera tried to pick up the number plate but it'snot an exact science. Most exits are wide enough so the tanker can get out , which means it's difficult to cover a wide entrance yet be close enough to get a number plate. This was just one chain though. This one had more in the shop than out on the forecourt.

zed4

7,248 posts

253 months

Monday 8th April 2013
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Strange.

I always use the petrol station opposite my office to fill up our boats. There is a very long entrance to the pumps, but after the pumps you’re straight out into the exit. Therefore, we can’t drive in normally to fill the boat tanks up (filler at the back of the boat) as the truck would protrude out blocking the exit. So we always drive in the exit, past the pump and have it all facing the wrong way, so the truck is protruding out into the space just after the entrance.

It’s never been a problem for us to do this. No one has ever complained (well, except for the people trying to drive out the exit, as we’re trying to drive in!!)

IATM

3,948 posts

178 months

Monday 8th April 2013
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I do it all the time. She was probably having a bad day, like she does every day.

dufflecoat

949 posts

261 months

Monday 8th April 2013
quotequote all
zed4 said:
Strange.

I always use the petrol station opposite my office to fill up our boats. There is a very long entrance to the pumps, but after the pumps you’re straight out into the exit. Therefore, we can’t drive in normally to fill the boat tanks up (filler at the back of the boat) as the truck would protrude out blocking the exit. So we always drive in the exit, past the pump and have it all facing the wrong way, so the truck is protruding out into the space just after the entrance.

It’s never been a problem for us to do this. No one has ever complained (well, except for the people trying to drive out the exit, as we’re trying to drive in!!)
Worst "I've got a boat, don't you know!" post ever.


wink

zed4

7,248 posts

253 months

Monday 8th April 2013
quotequote all
dufflecoat said:
zed4 said:
Strange.

I always use the petrol station opposite my office to fill up our boats. There is a very long entrance to the pumps, but after the pumps you’re straight out into the exit. Therefore, we can’t drive in normally to fill the boat tanks up (filler at the back of the boat) as the truck would protrude out blocking the exit. So we always drive in the exit, past the pump and have it all facing the wrong way, so the truck is protruding out into the space just after the entrance.

It’s never been a problem for us to do this. No one has ever complained (well, except for the people trying to drive out the exit, as we’re trying to drive in!!)
Worst "I've got a boat, don't you know!" post ever.


wink
I've got about 50 of them! I work for a boat dealer!

giblet

9,157 posts

208 months

Monday 8th April 2013
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No isses with reversing up to the pump at my local Shell. I did however get into an argument with someone who claimed I had stolen the spot at the pump as they had tried pulling in as I was reversing into it. The lovely bloke threatened to kick the st out of me, highly amusing.

Dave81

183 posts

229 months

Monday 8th April 2013
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I've seen people walk onto a forecort with a Jerry can and fill it for whatever reason (i.e no car with numberplate or anything to identify the person filling). Pay and walk away. Not sure why they refused?

h0b0

9,101 posts

227 months

Monday 8th April 2013
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Do you not use pay at the pump in the UK? It would sort out your drive off issues. I can only guess that they have you come inside so that you have to walk passed the chocolate. If that is the case they are making everyone's lives unnecessarily difficult.

PaulMoor

3,209 posts

194 months

Monday 8th April 2013
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They are slowly moving to pay at pump, but you can't realy make people use it as some people pay in cash.

I suppose it could be 2 things, first at my local sainsburys someone reversing up to the pump would make it almost impossible for them to get out.

Secondly, I wonder if they have had someone hit a pump doing that recently.

Snowboy

8,028 posts

182 months

Monday 8th April 2013
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I had that happen at Morrisons, except they used the forecourt loudspeaker.
I just drove off and I've never used their garage since.