Ebay - Incorrect Car Parts Sent - Return Postage ?

[V8RX7]

Hi,

I have just had a diff delivered that was supposed to be an LSD but is actually an open diff.

The (Trade) Ebay seller admits it was an open diff and says if I return it "We'll work out a refund"

But I don't see why I should pay for either the delivery or return postage because he sent the wrong item.

Postage is £30 each way

If I'd made the mistake / changed my mind I would agree to pay the postage.

With Ebay / P Pal what are their current rules as it don't seem to be clear.

Thanks

[daemon]

I would ask them to confirm that, as its their fault, they are refunding you the return postage

[sammym]

Distant selling regs apply. Even if you changed your mind they have to pay postage.

And before anyone says anything. This is how I make my money, it's what I do.

[talksthetalk]

Tell him that you want a full refund of item price, postage and for him to organise and pay for return postage.
And that if he does this you will leave positive feedback.

[snapdragon69]

Did you pay by credit card or VISA debit card (I think) even via PayPal?
If so...
Tell the seller ( in writing/email) to collect it from you and then refund you.
If they refuse...
Call the card issuer and ask for disputes dept. and explain the situation and request a chargeback.
They will usually put a hold on the transaction and send you a form to fill in.
They will tell you to tell the seller it is ready for collection.
In my experience, you usually get the money back on your card and keep the wrong part as the sellers often just avoid all contact with you and credit card co.
You have to keep the part for 3 months after settlement before you can dispose of it as you wish.

[k-ink]

Unfortunately in Ebay you cannot force them to pay for return postage. It is a dumb quirk of their set up. However if you ask nicely they *should* cover your losses.

[V8RX7]

Thanks for the replies.

I paid via Paypal but used my Credit Card.

Although I once had someone pay me via P Pal using their C Card then realise they couldn't afford it until payday and they did a chargeback BUT Paypal immediately paid me using their bank account.

I was shocked they could chargeback so easily (I was unaware of it & wasn't notified) the buyer was shocked they took the money out of his account without asking.

[valverguy]

Yes you can force return postage. I have many times by submitting proof to paypal via dispute. I would do as above and get refunded before it goes back. If he wont get the return postage via paypal (as a gift) and then raise a dispute if needed afterwards.

GL

[k-ink]

Re: Chargeback

This is why I never accept Paypal for high value items! £200 is about what I am prepared to risk, but no more. I always list valuable items as cash on collection only.

[Mike_Mac]

k-ink said:

Unfortunately in Ebay you cannot force them to pay for return postage. It is a dumb quirk of their set up. However if you ask nicely they *should* cover your losses.

I've had a similar situation to this one and eBay's T&Cs do state that return postage isn't refunded, however eBay doesn't make UK law and if the sale was conducted in the UK then the Distance Selling Rules still apply (so long as it's a UK registered business and not a private seller if I remember correctly).

I was in a similar situation a while back and sent the seller a message asking for a refund of return postage as per DSR and did get a refund, albeit only after threatening small-claims action and with much bad grace from the seller.

[Deva Link]

snapdragon69 said:

Did you pay by credit card or VISA debit card (I think) even via PayPal?
If so...
Tell the seller ( in writing/email) to collect it from you and then refund you.
If they refuse...
Call the card issuer and ask for disputes dept. and explain the situation and request a chargeback.
They will usually put a hold on the transaction and send you a form to fill in.
They will tell you to tell the seller it is ready for collection.
In my experience, you usually get the money back on your card and keep the wrong part as the sellers often just avoid all contact with you and credit card co.
You have to keep the part for 3 months after settlement before you can dispose of it as you wish.

That doesn't work through PayPal - card companies won't do a chargeback if you've gone through a 3rd party such as Paypal.

[balls-out]

If they supplied an incorrect part, they have not fulfilled their portion of the contract, so they are responsible for all the costs to sort it out.

Edited by balls-out on Wednesday 10th April 17:46

[marshalla]

sammym said:

Distant selling regs apply. Even if you changed your mind they have to pay postage.

And before anyone says anything. This is how I make my money, it's what I do.

You're losing money for no reason other than goodwill then.

http://www.oft.gov.uk/shared_oft/business_leaflets... Page 10.

[calibrax]

I'm willing to bet that it didn't cost £30 to post anyway, unless it was a next day delivery on a Saturday or something.

[gizlaroc]

sammym said:

Distant selling regs apply. Even if you changed your mind they have to pay postage.

And before anyone says anything. This is how I make my money, it's what I do.

You're wrong, if you send a faulty item or not the item ordered, then you, as the seller, have to pay the return postage and refund the original postage.

If the purchaser has simply changed their mind then they have to pay the return postage and are not entitled to a refund on the orginal postage either.

[k-ink]

marshalla said:

sammym said:

Distant selling regs apply. Even if you changed your mind they have to pay postage.

And before anyone says anything. This is how I make my money, it's what I do.

You're losing money for no reason other than goodwill then.

http://www.oft.gov.uk/shared_oft/business_leaflets... Page 10.

Interesting...

"Exceptions to the DSRs. The DSRs do not apply to the following:

• auction sales, including online and interactive TV auctions. They do apply to some activities described as auctions depending on exactly when and how the sale occurs."

[marshalla]

gizlaroc said:

You're wrong, if you send a faulty item or not the item ordered, then you, as the seller, have to pay the return postage and refund the original postage.

If the purchaser has simply changed their mind then they have to pay the return postage and are not entitled to a refund on the orginal postage either.

You're wrong too. In the event the purchaser changes their mind, the responsibility for paying the return postage is determined by the contract that exists. Read the guidance that I've already linked to.

[gizlaroc]

marshalla said:

You're wrong too. In the event the purchaser changes their mind, the responsibility for paying the return postage is determined by the contract that exists. Read the guidance that I've already linked to.

You're right, I should have said that as the seller you can decide whether the customer pays return postage on everything other than you supplying faulty goods or not the correct goods.
To be able to take payment online all this info has to be available on your website and is checked by who ever processes your payment, they are very strict on this.

[k-ink]

Are we in agreement Ebay is an online auction? If so, see exceptions above...

[marshalla]

gizlaroc said:

You're right,

Is that allowed on PH ?