Official Warranty - How often does the dealer fend off

[Munkii]

I have an 18 month old car that has a 32 yr warranty. Took it to the dealer today to get them to sort out a fraying seatbelt. They came back saying it is not fixable under warranty as the damage must have been cause by external forces.

The fraying and some rippling is at shoulder level. They say they have inspected the car and there is nothing in the seatbelt housing that is causing the fraying. It must have been shut in the door or caught on clothes.

1. Not sure how the seatbelt would ever be out far enough at shoulder level to be caught in the door.

2. I don't wear chain mail armour when driving so fail to see how I could have "caught it in my clothes"

They said this issue is in a "grey area" :-). Do all "grey area" type faults get rejected?

Thanks

[METHS]

It is a bit of a gray area, the fraying of the seatbelt could be a fault with the car or because of damage caused by yourself.

I would press them to fix it and if they don't budge, ask them to make a 50% contribution to the repair cost due to the "gray area" nature of the fault.