Seeking advice over a new car problem...
Discussion
Yes I know these threads are always a bit deja vu but I have a little issue I'd like some advice on.
My mother has had a string of Peugeots on the usual 3 year finance cycle, the last two have been 107s which have been no trouble whatsoever. Her absolute main priority is a trouble-free vehicle that won't let her down. Two months ago she did the usual 3 year swop to another 13-plate 107, the facelifted one with the extra emissions-friendly engine tweaks.
She started mentioning that it felt quite reluctant to start a few times. However this week, she rang me from a Peugeot garage explaining that the car had cut out as she was about to accelerate and overtake into lane 2 of a motorway. She described it as almost like a huge gust of wind, so I'm guessing it was some kind of large engine power loss. Apparently the digital dash readings went blank. The car restarted OK on the hard shoulder, and not knowing what to do she drove it back to the dealer she got it from.
They had it several days, had no courtesy cars or anything to loan her so I ferried her around. The dealers found a power steering fault on the ECU but couldn't replicate the issue, either the reluctant starting or power loss/hesitation. Initially they said they'd like to keep hold of it, and try and sort her another car out. It became clear this wasn't going to happen in a hurry, so it was decided she take the car back and live with it, the dealers requested she try and keep a clear head if it happened again and remember as much about the circumstances as possible.
The problem is she has lost all confidence in the car, is scared to overtake and is now telling me she's having sleepless nights over it. It's easy for me and the dealers to say just live with it, it only lost power once in two months, could be just an odd glitch. I probably could, even though I know it's a pain losing faith in a car but she really needs that absolute no hassle transport.
I'm assuming her options are just to live with it until something happens again, if it ever does. This isn't great as it has really knocked her confidence in the car.
Perhaps it might be best to take the financial hit and trade it in for another one?
If it was your mum/wife/girlfriend what advice would you give?
My mother has had a string of Peugeots on the usual 3 year finance cycle, the last two have been 107s which have been no trouble whatsoever. Her absolute main priority is a trouble-free vehicle that won't let her down. Two months ago she did the usual 3 year swop to another 13-plate 107, the facelifted one with the extra emissions-friendly engine tweaks.
She started mentioning that it felt quite reluctant to start a few times. However this week, she rang me from a Peugeot garage explaining that the car had cut out as she was about to accelerate and overtake into lane 2 of a motorway. She described it as almost like a huge gust of wind, so I'm guessing it was some kind of large engine power loss. Apparently the digital dash readings went blank. The car restarted OK on the hard shoulder, and not knowing what to do she drove it back to the dealer she got it from.
They had it several days, had no courtesy cars or anything to loan her so I ferried her around. The dealers found a power steering fault on the ECU but couldn't replicate the issue, either the reluctant starting or power loss/hesitation. Initially they said they'd like to keep hold of it, and try and sort her another car out. It became clear this wasn't going to happen in a hurry, so it was decided she take the car back and live with it, the dealers requested she try and keep a clear head if it happened again and remember as much about the circumstances as possible.
The problem is she has lost all confidence in the car, is scared to overtake and is now telling me she's having sleepless nights over it. It's easy for me and the dealers to say just live with it, it only lost power once in two months, could be just an odd glitch. I probably could, even though I know it's a pain losing faith in a car but she really needs that absolute no hassle transport.
I'm assuming her options are just to live with it until something happens again, if it ever does. This isn't great as it has really knocked her confidence in the car.
Perhaps it might be best to take the financial hit and trade it in for another one?
If it was your mum/wife/girlfriend what advice would you give?
To be fair, the 107 is probably the most reliable Peugeot you can buy.
So, try and talk the dealer into taking it back as soon as a loan car becomes available? Gonna be tricky if the car behaves itself now. Is the logged power steering fault enough evidence for them to take it back? I'm thinking an electric power steering glitch could have robbed the engine of a lot of power suddenly? They said they extensively road tested it (I know, they would) and nothing untoward was experienced.
So, try and talk the dealer into taking it back as soon as a loan car becomes available? Gonna be tricky if the car behaves itself now. Is the logged power steering fault enough evidence for them to take it back? I'm thinking an electric power steering glitch could have robbed the engine of a lot of power suddenly? They said they extensively road tested it (I know, they would) and nothing untoward was experienced.
hedgefinder said:
what??
her car cut out ONCE and she has lost all confidence in it??
WTF.. seriously??
and now you want a way of getting a new car?
christ,imagine if she had a blow out, she would never drive again!
I'd recommend moving to a motorbike, will half the chance of a tyre issue. her car cut out ONCE and she has lost all confidence in it??
WTF.. seriously??
and now you want a way of getting a new car?
christ,imagine if she had a blow out, she would never drive again!
hedgefinder said:
what??
her car cut out ONCE and she has lost all confidence in it??
WTF.. seriously??
and now you want a way of getting a new car?
christ,imagine if she had a blow out, she would never drive again!
She's not an unconfident driver, I think it's more something she's had the utmost trust in to do its one job has let her down and now she feels very vulnerable.her car cut out ONCE and she has lost all confidence in it??
WTF.. seriously??
and now you want a way of getting a new car?
christ,imagine if she had a blow out, she would never drive again!
It's easy to take that attitude when you're a petrolhead, as part of me thinks the same.
I drove the car today and it feels absolutely fine, I can only suspect it is/was some very intermittent electrical issue that a dealers won't have a hope of finding.
Ok, the car has done the same thing again, a sudden loss of power for a few seconds, again on a busy dual carriageway. The dealers currently have it for 2 weeks to try and fault-find, and have supplied a courtesy car.
However, my mum is adamant that if they don't find and fix the fault she wants nothing more to do with this car, her confidence in it has disappeared.
Would really appreciate of someone could give clear advice on what exactly the rejection process would be?
To summarise she's had the car 3 months, and it has lost engine power completely on two occasions in potentially vulnerable situations. I would agree with her that if the dealer can not say with confidence they have found the problem and fixed it, that the car is faulty by definition and would be described not fit for purpose.
However, my mum is adamant that if they don't find and fix the fault she wants nothing more to do with this car, her confidence in it has disappeared.
Would really appreciate of someone could give clear advice on what exactly the rejection process would be?
To summarise she's had the car 3 months, and it has lost engine power completely on two occasions in potentially vulnerable situations. I would agree with her that if the dealer can not say with confidence they have found the problem and fixed it, that the car is faulty by definition and would be described not fit for purpose.
vrsmxtb said:
Ok, the car has done the same thing again, a sudden loss of power for a few seconds, again on a busy dual carriageway. The dealers currently have it for 2 weeks to try and fault-find, and have supplied a courtesy car.
However, my mum is adamant that if they don't find and fix the fault she wants nothing more to do with this car, her confidence in it has disappeared.
Would really appreciate of someone could give clear advice on what exactly the rejection process would be?
To summarise she's had the car 3 months, and it has lost engine power completely on two occasions in potentially vulnerable situations. I would agree with her that if the dealer can not say with confidence they have found the problem and fixed it, that the car is faulty by definition and would be described not fit for purpose.
I doubt in law you can do much about it.......you may want to try and do a deal with the dealer for an alternative carHowever, my mum is adamant that if they don't find and fix the fault she wants nothing more to do with this car, her confidence in it has disappeared.
Would really appreciate of someone could give clear advice on what exactly the rejection process would be?
To summarise she's had the car 3 months, and it has lost engine power completely on two occasions in potentially vulnerable situations. I would agree with her that if the dealer can not say with confidence they have found the problem and fixed it, that the car is faulty by definition and would be described not fit for purpose.
vrsmxtb said:
Well, surprise surprise - main dealer says "no faults found" after having the car for the last couple of months, and can they have their courtesy car back please.
Not sure what to do next, I'm going to try and borrow it for a while and see if it happens to me.
If you cant fix it Mr Dealer, you'd better replace it.Not sure what to do next, I'm going to try and borrow it for a while and see if it happens to me.
We're not talking about an interior light occasionally failing here, we're talking about something that could potentially be dangerous.
vrsmxtb said:
Well, surprise surprise - main dealer says "no faults found" after having the car for the last couple of months, and can they have their courtesy car back please.
Not sure what to do next, I'm going to try and borrow it for a while and see if it happens to me.
When you take the car for a drive take your mother with you.Not sure what to do next, I'm going to try and borrow it for a while and see if it happens to me.
Benbay001 said:
Could it be that the new one has stop start, and your mum shifted into neutral instead of a lower gear to perform the overtake, and then the engine cut out, causing her to panic and the rest is a blur because of it?
It wouldn't cut in when the car is moving....OP if you believe there is an issue (and I genuinely think you need to drive the car for a few weeks to see if you can replicate the issue, my granddad thought his car was broken for ages until I drove it and pointed out what he was doing wrong)
If you find the same issue, you then need to get an independent report done and get your fault diagnosed by them and then start the rejection process.
Edited by Butter Face on Saturday 11th January 19:29
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