Budget / Avis rental woes, advice please.
Discussion
On the 31st August I rented a car from our local Budget / Avis rental to be collected from my local airport at 9am. Arrive to collect the car at 9am and the rental office is closed. Tried numerous calls to the main office with my phone ringing off the hook to be finally met by 2 of their staff at 10.30am!!!!
I complained that I had been waiting an hour and a half to be told that staff had gone off sick and they were sorry, then the fun started. The staff didn't have my rental car, no keys, no paperwork and couldn't get through to the local office on the telephone!! They eventually sorted me out a car that had been returned which was filthy dirty and stank of smoke inside which I complained about.
On returning home and checking my account I noticed that they had taken a substantial amount of money from my account - far more than the rental amount! Went back down to the rental office who informed me that it was a fuel deposit and would be returned 48 hours after I returned the car if the car had been refuelled correctly - fair enough.
I took the car back on 2nd September and after numerous phone calls they still haven't returned the fuel deposit, now citing that it takes 10 to 15 days to appear in my bank account.
I have hired numerous cars from them in the past and never had this problem before and quite honestly getting completely miffed with the whole situation.
Any suggestions - I have contacted "customer services" over 10 times now, any ideas where I can go with this appalling service.
I complained that I had been waiting an hour and a half to be told that staff had gone off sick and they were sorry, then the fun started. The staff didn't have my rental car, no keys, no paperwork and couldn't get through to the local office on the telephone!! They eventually sorted me out a car that had been returned which was filthy dirty and stank of smoke inside which I complained about.
On returning home and checking my account I noticed that they had taken a substantial amount of money from my account - far more than the rental amount! Went back down to the rental office who informed me that it was a fuel deposit and would be returned 48 hours after I returned the car if the car had been refuelled correctly - fair enough.
I took the car back on 2nd September and after numerous phone calls they still haven't returned the fuel deposit, now citing that it takes 10 to 15 days to appear in my bank account.
I have hired numerous cars from them in the past and never had this problem before and quite honestly getting completely miffed with the whole situation.
Any suggestions - I have contacted "customer services" over 10 times now, any ideas where I can go with this appalling service.
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