Seen a car I like but it's a 'Customer's Car' - Advice
Seen a car I like but it's a 'Customer's Car' - Advice
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Discussion

mk1fan

Original Poster:

10,916 posts

255 months

Monday 14th October 2013
quotequote all
Afternoon,

I've seen a car I like in a car dealers. It's for sale but the salesman says it's a customers car although they are handling the sale.

What should I be asking regarding any deal? If I deal with the car dealer am I still covered by the relevant sections of the SoGA? Or should I be asking to deal with the 'customer'? Or is this just a ploy?

Advice please.

The car is ok but does have a few items that need addressing - there's a few loose rubber seals and the door needs adjusting as it grazes the sill. There is another car for sale nearby so I've options.

Thanks.

Krikkit

27,938 posts

211 months

Monday 14th October 2013
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What car is it? Door adjustment doesn't sound good, accident damage?

littleredrooster

6,412 posts

226 months

Monday 14th October 2013
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Be wary; I've seen this used as an excuse to sell a vehicle with hidden problems outside of SOGA etc. - 'Sold as Seen' - 'It's the customer's car, nowt to do with me if it's broken'.

If the dealer is selling it from trade premises (and presumably getting some kind of recompense for his trouble), it is covered by various bits of consumer law as if it were his own. Trying to get him to accept this if (when) it goes wrong could be a completely different bowl of goldfish, however.

Run far. Run fast. And pick up a copy of Autotrader and look for another one.

mk1fan

Original Poster:

10,916 posts

255 months

Monday 14th October 2013
quotequote all
Krikkit said:
What car is it? Door adjustment doesn't sound good, accident damage?
The is catching it's leading edge on the edge of the opening. Doubt it's accident damage - the body is grp and the car has a straight six engine, it was hand made on the North West coast of England.

My worries were mainly SOGA and getting these little things sorted pre-sale.

Fast Bug

13,642 posts

191 months

Monday 14th October 2013
quotequote all
littleredrooster said:
Be wary; I've seen this used as an excuse to sell a vehicle with hidden problems outside of SOGA etc. - 'Sold as Seen' - 'It's the customer's car, nowt to do with me if it's broken'.

If the dealer is selling it from trade premises (and presumably getting some kind of recompense for his trouble), it is covered by various bits of consumer law as if it were his own. Trying to get him to accept this if (when) it goes wrong could be a completely different bowl of goldfish, however.

Run far. Run fast. And pick up a copy of Autotrader and look for another one.
rolleyes

It's probably on SOR (Sale Or Return), it's not unusual either. And no' it's not a way of avoiding SOGA. The bottom line price would be agreed between the dealer and the owner so it might take a little longer to do the deal if you're after a big discount as the dealer would need to double check with the owner if the price is below what the customer has asked for. Double check with the dealer that you'll still get the warranty and the car will go through the workshops. It's normal for the back up to be exactly the same as a car that the dealer has bought themselves.

We used to do it a lot at Porsche if a customer wanted to sell a car for more money than we would pay for it outright. The dealer gets the chance to sell the car with no risk, as if it doesn't sell they'll send the car back to the customer after an agreed time scale. As they don't pay any stocking charges on it they can take a reduced margin. Every one is happy then!