DVLA local offices
Discussion
Why on earth have they closed local DVLA offices? They provided much needed face to face help and could deal with stuff there and then.
I'm currently sat on hold (for the third time) to Swansea. The saga of buying a car with private plates and changing them for my plates has been ongoing now for 2 months!
Finally at the stage where my car is on year based plate. All required documents confirmed received by them on 8th January. Still no further on!
Have phoned numerous times and When you can get through you get passed around three departments. When you get to the final person the most they can do is email the department that actually does the admin and ask them to phone you back within 48hrs.
Grrr,very frustrating. Will say after giving the poor bloke I'm on with now a bit of an earbashing he is trying to find someone to take ownership and sort this out.
26 min in.....
I'm currently sat on hold (for the third time) to Swansea. The saga of buying a car with private plates and changing them for my plates has been ongoing now for 2 months!
Finally at the stage where my car is on year based plate. All required documents confirmed received by them on 8th January. Still no further on!
Have phoned numerous times and When you can get through you get passed around three departments. When you get to the final person the most they can do is email the department that actually does the admin and ask them to phone you back within 48hrs.
Grrr,very frustrating. Will say after giving the poor bloke I'm on with now a bit of an earbashing he is trying to find someone to take ownership and sort this out.
26 min in.....
t together...frustrating. I just transferred my number from the old car to the new car and after 3 weeks checked progress with Swansea and was told they'd never received the documents.
So I went about getting new copies of MOTs and applications for new log books underway (as they don't do new V5 application with a reg transfer any longer). Was just about to send it all off and the new V5 for both cars arrived in the post!
So that was a huge waste of my time.
Good job it wasn't sent off; just imagine the confusion that would have caused them!
Why didn't they log it on receipt?
The other weird thing now local offices have closed is that they don't send you back the amended doc's and a form to change the plates first, so now you get the V5 back first and you have to change the plates as they wouldn't match an ANPR check but you then have registration plates that don't match the tax disc on your windscreen until they send the amended MOT and Tax disc.
Not very well planned now is it!
So I went about getting new copies of MOTs and applications for new log books underway (as they don't do new V5 application with a reg transfer any longer). Was just about to send it all off and the new V5 for both cars arrived in the post!
So that was a huge waste of my time.
Good job it wasn't sent off; just imagine the confusion that would have caused them!
Why didn't they log it on receipt?
The other weird thing now local offices have closed is that they don't send you back the amended doc's and a form to change the plates first, so now you get the V5 back first and you have to change the plates as they wouldn't match an ANPR check but you then have registration plates that don't match the tax disc on your windscreen until they send the amended MOT and Tax disc.
Not very well planned now is it!
Well, young lassie called me back and assured my all was in hand.
Change has been done electronically today. New V5, tax disk and confirmation certificate should arrive within 5 working day.
I'll believe it when it lands on the doorstep!
I had a similar situation with a missing V5, was a new car so submitted the new keepers supplement along with a V62 (request for a new V5) which is what they require.
Delay i'm being told was my fault as they sent me a new V5 from the purchase which they needed!
Change has been done electronically today. New V5, tax disk and confirmation certificate should arrive within 5 working day.
I'll believe it when it lands on the doorstep!
I had a similar situation with a missing V5, was a new car so submitted the new keepers supplement along with a V62 (request for a new V5) which is what they require.
Delay i'm being told was my fault as they sent me a new V5 from the purchase which they needed!
Edited by Rick101 on Wednesday 29th January 15:36
.R2D2 said:
My mrs is having to advertise she has a 2005 plate car, can you imagine her embarrassment not being able to put her personalised plate on whilst we wait for the V5 and then have to send all the documents off and wait again
This could all have been avoided by buying sorry leasing or hping a brand new car..R2D2 said:
My mrs is having to advertise she has a 2005 plate car, can you imagine her embarrassment not being able to put her personalised plate on whilst we wait for the V5 and then have to send all the documents off and wait again
On the upside, the Government is throwing money at "talking therapies" so if her embarrassment is affecting her daily life (ie she's too ashamed to go out etc), help should be more easily available now.NPI said:
Rick101 said:
Why on earth have they closed local DVLA offices?
...because people keep complaining about how much the public sector costs.http://www.telegraph.co.uk/motoring/8953140/1200-j...
Started in 2011 and an on line e-petition succeeded in a massive 4600 signatures
NPI said:
Rick101 said:
Why on earth have they closed local DVLA offices?
...because people keep complaining about how much the public sector costs.
Gulp.
Not looking forward come time to put my cherished plates on my new car due to be collected next month. They are on retention right now.
When the local office in Birmingham was open, I was able to get my paperwork - to put my cherished plates on my current car - sorted within 20 minutes after queuing for a while.
Not looking forward come time to put my cherished plates on my new car due to be collected next month. They are on retention right now.
When the local office in Birmingham was open, I was able to get my paperwork - to put my cherished plates on my current car - sorted within 20 minutes after queuing for a while.
I complete IVA and register a number of Kit cars each year. This is MUCH harder now that the local offices have gone, Registering a Quantum has taken me months of wrangling over the phone with nine yes NINE members of DVLA staff. The IVA's have been a doddle. The registration process has dramatically lengthened. Poor show!
Exoticaholic said:
Gulp.
Not looking forward come time to put my cherished plates on my new car due to be collected next month. They are on retention right now.
When the local office in Birmingham was open, I was able to get my paperwork - to put my cherished plates on my current car - sorted within 20 minutes after queuing for a while.
Did you find that the customer in there looked worse than the people in the job centre? Never understood it!Not looking forward come time to put my cherished plates on my new car due to be collected next month. They are on retention right now.
When the local office in Birmingham was open, I was able to get my paperwork - to put my cherished plates on my current car - sorted within 20 minutes after queuing for a while.
.R2D2 said:
My mrs is having to advertise she has a 2005 plate car, can you imagine her embarrassment not being able to put her personalised plate on whilst we wait for the V5 and then have to send all the documents off and wait again
Thankfully my misses 2001 car came with a private plate on already, ensuring the neighbours were unaware of it age and allowing them to continue to think the 2 merc's on our drive must have cost a fortune whilst the reality is both together cost less than what most of the neighbours cars cost. Got £140 on ebay for the plate on the car as well thus covering the cost of transferring her own plate to it 
It would have been if it had been publicised better.
I went to the Cardiff office a couple of weeks before it shut and nothing. Return a few weeks later to find the whole place shut down.
Luckily I haven't had any problems with sending documents to Swansea. Have heard some horror stories though.
I went to the Cardiff office a couple of weeks before it shut and nothing. Return a few weeks later to find the whole place shut down.
Luckily I haven't had any problems with sending documents to Swansea. Have heard some horror stories though.
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