Rights to cancel?

[Flipatron]

Ordered a new Ford Connect in mid November for a December build, delivery early Jan.

I paid a £500 deposit.

I've since had a number of emails putting the delivery date back time and again. The latest promise was a delivery date of mid Feb but it been revised again for a 1st March delivery (hand over probably 5-6th March).

I specifically chose this dealer because of the promised early January Delivery. Can I demand a refund of my deposit?

[HTP99]

Ok you have been mucked about; whether by the dealer or by Ford and believe me this sort of thing can happen with factory build vehicles, I should know; don't believe anyone who will no doubt come on here and say it's a conspiracy and they've probably sold if to someone else at a greater profit etc etc, however given that it is now 2 weeks away from March is there really any point in trying to cancel; you've waited this long and you will still be sans van if you cancel?

Get on to Ford customer services and have a whinge, see what they can sort out for you in terms of a few sweetners for being dicked about, it works.

Edited by HTP99 on Thursday 13th February 19:23

[sleep envy]

Flipatron said:

Can I demand a refund of my deposit?

What do the Ts & Cs say on the back of your order sheet say?

[xRIEx]

As said, cancelling and placing another order with another dealer that would take 3 months is cutting off your nose to spite your face. As it's (I assume) a business vehicle I would try to get some sort of sweetener from them for the hassle, no idea if there's any mileage in that though.