Insurance declared NCD question/ inflated premium.
Discussion
My mother is 73 and renews her insurance, most years, by shopping round.
My daughter has renewed it for her at some stage bu this year, she completed a proposal of over 9 years NCD on the basis she has never claimed in that period and assumed that's what it was.
However, on chasing her last insurer, it came in with 5 years NCD and she can only assume that my daughter may have [put that in, at some point, given the general understanding is that 5 years is the maximum anyway.
Needless to say, they nailed her for an additional £100 plus quid, which she finds annoying as she could have got a cheaper premium elsewhere, regardless, even with 5 years NCD. Needless to say thay wanted £70 to cancel it making it not really worth it.
I told her to take it to the Insurance Ombudsman. Is this realistic?
My daughter has renewed it for her at some stage bu this year, she completed a proposal of over 9 years NCD on the basis she has never claimed in that period and assumed that's what it was.
However, on chasing her last insurer, it came in with 5 years NCD and she can only assume that my daughter may have [put that in, at some point, given the general understanding is that 5 years is the maximum anyway.
Needless to say, they nailed her for an additional £100 plus quid, which she finds annoying as she could have got a cheaper premium elsewhere, regardless, even with 5 years NCD. Needless to say thay wanted £70 to cancel it making it not really worth it.
I told her to take it to the Insurance Ombudsman. Is this realistic?
It's another disgusting scam of the insurance companies and one I have complained to the ombudsman about.
Some insurers that accept >5years will accept the 9 years if you keep the previous years' documents and have had no claims.
They should ban no claims bonus and replace it with a much fairer claims penalty.
Some insurers that accept >5years will accept the 9 years if you keep the previous years' documents and have had no claims.
They should ban no claims bonus and replace it with a much fairer claims penalty.
Don't give up. A stiff letter to the company via normal channels first. If no result escalate.
We just chased down an unexpected private hospital charge, £300+, that we believed was covered by the insurance policy. By the time the top person gets involved it's all apologies and charge written off. It took 3 letters though. Also sometimes if you are diligent in following the process they trip upon their own service level commitments. I was in dispute with the water company recently. They ended up missing their response commitments to my letters. Cost them £25 each time on top of the compensation I won.
We just chased down an unexpected private hospital charge, £300+, that we believed was covered by the insurance policy. By the time the top person gets involved it's all apologies and charge written off. It took 3 letters though. Also sometimes if you are diligent in following the process they trip upon their own service level commitments. I was in dispute with the water company recently. They ended up missing their response commitments to my letters. Cost them £25 each time on top of the compensation I won.
I had this and ended up chasing 2 companies back.
The problem appears to be Insurance companies computer systems. Some only record a max of 5 years. Bingo your next insurer only then has proof of 5 years. So the issue is with your previous insurers.
I ended up ringing round a few companies trying to trace my NCD of 9+ years from 2 years previous, so they could tell my old insurers, who then told my new insurers.
The problem appears to be Insurance companies computer systems. Some only record a max of 5 years. Bingo your next insurer only then has proof of 5 years. So the issue is with your previous insurers.
I ended up ringing round a few companies trying to trace my NCD of 9+ years from 2 years previous, so they could tell my old insurers, who then told my new insurers.
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