Rejecting a used car
Author
Discussion

MondeoMan1981

Original Poster:

2,458 posts

214 months

Wednesday 2nd April 2014
quotequote all
A question for PH.....

Recently purchased a vehicle from a main dealer (11 months old).

Car is now booked in for its 3rd attempt to fix faults, including one that should have been addressed before delivery.

Am I right in thinking that allowing the dealer 3 attempts to rectify the situation is "reasonable" and it wouldn't be wrong of me to reject the car if not fixed this time ?

Thanks!

PompeyPaul

519 posts

214 months

Wednesday 2nd April 2014
quotequote all
This link details a lot of info.

One stated case says that returning a car after 7 months was deemed too long to reject.

Each case on its own merits though i'm sure...

http://www.honestjohn.co.uk/faq/consumer-rights/

MondeoMan1981

Original Poster:

2,458 posts

214 months

Wednesday 2nd April 2014
quotequote all
Sorry - I should have clarified - I bought the car 3 weeks ago, its been back to them twice already. The car itself is 11 months old, well 12 now. More time in their service bays than in my possession...

andymc

7,627 posts

238 months

Wednesday 2nd April 2014
quotequote all
all depends on the fault imho

Jasandjules

72,683 posts

260 months

Wednesday 2nd April 2014
quotequote all
If you want to reject it then speak to them and say you think you should give them the car back - do you want another car from them or money back?

See how reasonable they are going to be.

skeeterm5

4,611 posts

219 months

Wednesday 2nd April 2014
quotequote all
The rejection needs to be for something that stops the car being of merchantable quality, so if it is "insignificant" you will need to rely on the good will of the dealer.

S

cars1993

390 posts

235 months

Wednesday 2nd April 2014
quotequote all
whats exactly going on with it?

750turbo

6,164 posts

255 months

Wednesday 2nd April 2014
quotequote all
PompeyPaul said:
This link details a lot of info.

One stated case says that returning a car after 7 months was deemed too long to reject.

Each case on its own merits though i'm sure...

http://www.honestjohn.co.uk/faq/consumer-rights/
Sorted that for you.

(Not that I like HJ one but!)