Dealer only offering to refund deposit
Discussion
Hi all, just after some advice.
Last Sunday my wife paid a £100 deposit against a 2k car which was to have a couple of little things done for us to pay the balance and pick it up today. The car wasn't taxed and in the week it occurred to us that we wouldn't be able to tax it ourselves without the V5. A quick call to the dealer and he said he was going to sort that out and we'd pay the extra to cover it on collection.
Fast forward to this morning and we ring the dealer to make sure all was well (several calls yesterday morning to confirm it all were unanswered?). It turns out they "couldn't get to the post office in time to tax it" but suggest we can drive it the fifty miles home untaxed as we'd just bought it. This of course is illegal. So I point this out and suggest we leave it until next week but would expect a token money off gesture for our inconvenience - The wife has already paid for the insurance and will have to cadge the use of her mothers car or face a challenge getting to work for the week etc. This would obviously inconvenience her mum too. The salesman then rings his boss and calls us back offering us our deposit back.
Am I being unreasonable to expect something for the costs of amending her insurance policy not once but twice now, plus the inconvenience? The salesman suggests he's done everything we agreed however I felt a verbal agreement was made over the phone with reference to the tax. Were we to get £50 off or something like that I'd be quite happy, well happier but still a bit miffed. I suspect I'm going to have to suck it which is annoying as we passed up on another car to buy this one.
Just venting more than anything, but cheers for reading.
Darren.
Last Sunday my wife paid a £100 deposit against a 2k car which was to have a couple of little things done for us to pay the balance and pick it up today. The car wasn't taxed and in the week it occurred to us that we wouldn't be able to tax it ourselves without the V5. A quick call to the dealer and he said he was going to sort that out and we'd pay the extra to cover it on collection.
Fast forward to this morning and we ring the dealer to make sure all was well (several calls yesterday morning to confirm it all were unanswered?). It turns out they "couldn't get to the post office in time to tax it" but suggest we can drive it the fifty miles home untaxed as we'd just bought it. This of course is illegal. So I point this out and suggest we leave it until next week but would expect a token money off gesture for our inconvenience - The wife has already paid for the insurance and will have to cadge the use of her mothers car or face a challenge getting to work for the week etc. This would obviously inconvenience her mum too. The salesman then rings his boss and calls us back offering us our deposit back.
Am I being unreasonable to expect something for the costs of amending her insurance policy not once but twice now, plus the inconvenience? The salesman suggests he's done everything we agreed however I felt a verbal agreement was made over the phone with reference to the tax. Were we to get £50 off or something like that I'd be quite happy, well happier but still a bit miffed. I suspect I'm going to have to suck it which is annoying as we passed up on another car to buy this one.
Just venting more than anything, but cheers for reading.
Darren.
LikesBikes said:
Hi all, just after some advice.
Last Sunday my wife paid a £100 deposit against a 2k car which was to have a couple of little things done for us to pay the balance and pick it up today. The car wasn't taxed and in the week it occurred to us that we wouldn't be able to tax it ourselves without the V5. A quick call to the dealer and he said he was going to sort that out and we'd pay the extra to cover it on collection.
Fast forward to this morning and we ring the dealer to make sure all was well (several calls yesterday morning to confirm it all were unanswered?). It turns out they "couldn't get to the post office in time to tax it" but suggest we can drive it the fifty miles home untaxed as we'd just bought it. This of course is illegal. So I point this out and suggest we leave it until next week but would expect a token money off gesture for our inconvenience - The wife has already paid for the insurance and will have to cadge the use of her mothers car or face a challenge getting to work for the week etc. This would obviously inconvenience her mum too. The salesman then rings his boss and calls us back offering us our deposit back.
Am I being unreasonable to expect something for the costs of amending her insurance policy not once but twice now, plus the inconvenience? The salesman suggests he's done everything we agreed however I felt a verbal agreement was made over the phone with reference to the tax. Were we to get £50 off or something like that I'd be quite happy, well happier but still a bit miffed. I suspect I'm going to have to suck it which is annoying as we passed up on another car to buy this one.
Just venting more than anything, but cheers for reading.
Darren.
Personally - i think you're being unreasonable.Last Sunday my wife paid a £100 deposit against a 2k car which was to have a couple of little things done for us to pay the balance and pick it up today. The car wasn't taxed and in the week it occurred to us that we wouldn't be able to tax it ourselves without the V5. A quick call to the dealer and he said he was going to sort that out and we'd pay the extra to cover it on collection.
Fast forward to this morning and we ring the dealer to make sure all was well (several calls yesterday morning to confirm it all were unanswered?). It turns out they "couldn't get to the post office in time to tax it" but suggest we can drive it the fifty miles home untaxed as we'd just bought it. This of course is illegal. So I point this out and suggest we leave it until next week but would expect a token money off gesture for our inconvenience - The wife has already paid for the insurance and will have to cadge the use of her mothers car or face a challenge getting to work for the week etc. This would obviously inconvenience her mum too. The salesman then rings his boss and calls us back offering us our deposit back.
Am I being unreasonable to expect something for the costs of amending her insurance policy not once but twice now, plus the inconvenience? The salesman suggests he's done everything we agreed however I felt a verbal agreement was made over the phone with reference to the tax. Were we to get £50 off or something like that I'd be quite happy, well happier but still a bit miffed. I suspect I'm going to have to suck it which is annoying as we passed up on another car to buy this one.
Just venting more than anything, but cheers for reading.
Darren.
Theres no particular issue driving the car "untaxed" home. No policeman in the world will push it if you do happen to get stopped and can produce the proof you've just bought it.
The issue lies when people buy a car mid month, then leave it until the start of the next month to tax it. Even IF you inadvertently went through a tax camera check, they leave it a few days before posting it, so if you get to the post office monday you'll be back taxing it to the start of may anyway so no issue.
I'd say hes offering your deposit back because already hes thinking "hmmm, potential 'difficult' customer here, get out while we can".
Contrary to popular belief it is harder to find good cars than good customers, so hes probably happy to sell it to someone else.
Police don't prosecute you for no tax, VOSA/DVLA do. They have roadside camera cars/vans occasionally, although as the vehicle is in all likelihood showing in trade, they wouldn't know who to send a letter to. If you get stopped by police for any reason and they check the tax or lack of it, the officer might send a form to the DVLA notifying them. Of course, if you've got a wedge of docs, completed V5 and a receipt then you'd be in a good position to explain yourself to the officer, who may not complete the DVLA form.
And then you start to wonder what is wrong with the car that they haven't told you about.What has actually happened (probably) is that they simply forgot.
Only you two know the tone of the conversation that followed but I'd imagine from their side it's 'we were trying to help the guy out!'
From your side 'dealer hasn't done what was promised'
Rather than agree its one of those things, you have demanded compensation. Dealer can't be arsed and figures you're too much trouble.
Wrong from both sides but it really isn't the end of the world.
Why on earth did you pass on a better car and buy this one though? Doesn't make sense.
Only you two know the tone of the conversation that followed but I'd imagine from their side it's 'we were trying to help the guy out!'
From your side 'dealer hasn't done what was promised'
Rather than agree its one of those things, you have demanded compensation. Dealer can't be arsed and figures you're too much trouble.
Wrong from both sides but it really isn't the end of the world.
Why on earth did you pass on a better car and buy this one though? Doesn't make sense.
daemon said:
Personally - i think you're being unreasonable.
And more...I'm thinking similar to you now that the initial annoyance has resided, but it's still technically illegal and of course in the event of an accident isn't an untaxed car then uninsured?
We could of course wait until next week and suck it. She is somewhat taken with this particular car. Assuming they can actually be arsed to go out and tax it. I'm more annoyed because the wife is a bit upset - She gets a bit soppy over small French convertibles
Thank you for helping me get it all into the proper context in my mind.
daemon said:
Personally - i think you're being unreasonable.
Theres no particular issue driving the car "untaxed" home. No policeman in the world will push it if you do happen to get stopped and can produce the proof you've just bought it.
The issue lies when people buy a car mid month, then leave it until the start of the next month to tax it. Even IF you inadvertently went through a tax camera check, they leave it a few days before posting it, so if you get to the post office monday you'll be back taxing it to the start of may anyway so no issue.
I'd say hes offering your deposit back because already hes thinking "hmmm, potential 'difficult' customer here, get out while we can".
Contrary to popular belief it is harder to find good cars than good customers, so hes probably happy to sell it to someone else.
I disagree. I was done for no tax when my car was taken out of my garage and parked in the street overnight. Theres no particular issue driving the car "untaxed" home. No policeman in the world will push it if you do happen to get stopped and can produce the proof you've just bought it.
The issue lies when people buy a car mid month, then leave it until the start of the next month to tax it. Even IF you inadvertently went through a tax camera check, they leave it a few days before posting it, so if you get to the post office monday you'll be back taxing it to the start of may anyway so no issue.
I'd say hes offering your deposit back because already hes thinking "hmmm, potential 'difficult' customer here, get out while we can".
Contrary to popular belief it is harder to find good cars than good customers, so hes probably happy to sell it to someone else.
I had just returned from a 6 month stint away in the forces and my car had been garaged for that time. I arrived home on a Friday night and got it started. Obviously I pulled it out of the garage while it was running, but made the mistake of leaving it out overnight.
Saturday morning I taxed it (the first opportunity) for the full month. A week later I get a letter/fine saying my car was spotted with no tax at 1am on Saturday morning. I wrote back pointing out that I had paid for the full month, but they rejected it that the offence was "not displaying tax", so it didn't matter if I had valid tax or not.
Sorry, missed the other replies - Struggling to get my phone to post after the first response.
You are of course all correct, although Mrs Bikes is reluctant to drive it without tax. We're just going to suck it up, buy her mother some flowers and get it next week or maybe one night depending how my work pans out.
Cheers, I was in a proper moody
You are of course all correct, although Mrs Bikes is reluctant to drive it without tax. We're just going to suck it up, buy her mother some flowers and get it next week or maybe one night depending how my work pans out.
Cheers, I was in a proper moody
Or just tax it with the new keepers slip tomorrow?
From my experience the people in the post office don't really know what they're doing regards taxing cars, I've been told you can, you can't, you need ins certificate, you don't need ins certificates etc. You can however definitely tax a car with just the new keepers slip!
From my experience the people in the post office don't really know what they're doing regards taxing cars, I've been told you can, you can't, you need ins certificate, you don't need ins certificates etc. You can however definitely tax a car with just the new keepers slip!
nipsips said:
Maybe ask the dealer as compensation if he would be prepared to drive it the 50 miles to your home address on his trade plates and you'd run him back in another vehicle? You would have had to have driven to the dealer anyway?
We did suggest that, but wasn't possible as he's on his own.I think I knew the answer all along, a good haggle was done and we got a great deal so pulling out would be a foolish option. It's only a few days, we'll get over it
LikesBikes said:
daemon said:
Personally - i think you're being unreasonable.
And more...I'm thinking similar to you now that the initial annoyance has resided, but it's still technically illegal and of course in the event of an accident isn't an untaxed car then uninsured?
We could of course wait until next week and suck it. She is somewhat taken with this particular car. Assuming they can actually be arsed to go out and tax it. I'm more annoyed because the wife is a bit upset - She gets a bit soppy over small French convertibles
Thank you for helping me get it all into the proper context in my mind.
Even no MOT does not mean you're not insured.
Yes, i can understand any new car you want the event to be perfect and hassle free so its irking.
98elise said:
daemon said:
Personally - i think you're being unreasonable.
Theres no particular issue driving the car "untaxed" home. No policeman in the world will push it if you do happen to get stopped and can produce the proof you've just bought it.
The issue lies when people buy a car mid month, then leave it until the start of the next month to tax it. Even IF you inadvertently went through a tax camera check, they leave it a few days before posting it, so if you get to the post office monday you'll be back taxing it to the start of may anyway so no issue.
I'd say hes offering your deposit back because already hes thinking "hmmm, potential 'difficult' customer here, get out while we can".
Contrary to popular belief it is harder to find good cars than good customers, so hes probably happy to sell it to someone else.
I disagree. I was done for no tax when my car was taken out of my garage and parked in the street overnight. Theres no particular issue driving the car "untaxed" home. No policeman in the world will push it if you do happen to get stopped and can produce the proof you've just bought it.
The issue lies when people buy a car mid month, then leave it until the start of the next month to tax it. Even IF you inadvertently went through a tax camera check, they leave it a few days before posting it, so if you get to the post office monday you'll be back taxing it to the start of may anyway so no issue.
I'd say hes offering your deposit back because already hes thinking "hmmm, potential 'difficult' customer here, get out while we can".
Contrary to popular belief it is harder to find good cars than good customers, so hes probably happy to sell it to someone else.
I had just returned from a 6 month stint away in the forces and my car had been garaged for that time. I arrived home on a Friday night and got it started. Obviously I pulled it out of the garage while it was running, but made the mistake of leaving it out overnight.
Saturday morning I taxed it (the first opportunity) for the full month. A week later I get a letter/fine saying my car was spotted with no tax at 1am on Saturday morning. I wrote back pointing out that I had paid for the full month, but they rejected it that the offence was "not displaying tax", so it didn't matter if I had valid tax or not.
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