Would you be happy with this repair?
Discussion
Hi All,
Long-time lurker here, breaking out with a first post to ask advice.
I dropped my Ford Puma off at a Ford approved garage today for a timing belt, water pump and drive belt change. At 4 pm I rang them and they told me they were "just putting it back together, be done in about an hour". At 5 pm I receive a call from them to say that they have "hit a few snags, are behind on the work and the car won't be ready until Tuesday but you can have a courtesy car for the bank holiday weekend". Upon further investigation, it turns out that some bolts were seized when trying to remove the rocker cover, and in undoing these they have cracked the inlet manifold. They have, however, repaired it with "some proper liquid metal" and they will guarantee the work.
Is this a reasonable repair? If I make sure that they put the guarantee in writing? Or should I insist upon a replacement part or some other repair before I pay for the work/return the courtesy car?
Long-time lurker here, breaking out with a first post to ask advice.
I dropped my Ford Puma off at a Ford approved garage today for a timing belt, water pump and drive belt change. At 4 pm I rang them and they told me they were "just putting it back together, be done in about an hour". At 5 pm I receive a call from them to say that they have "hit a few snags, are behind on the work and the car won't be ready until Tuesday but you can have a courtesy car for the bank holiday weekend". Upon further investigation, it turns out that some bolts were seized when trying to remove the rocker cover, and in undoing these they have cracked the inlet manifold. They have, however, repaired it with "some proper liquid metal" and they will guarantee the work.
Is this a reasonable repair? If I make sure that they put the guarantee in writing? Or should I insist upon a replacement part or some other repair before I pay for the work/return the courtesy car?
Snikks said:
Hi All,
Long-time lurker here, breaking out with a first post to ask advice.
I dropped my Ford Puma off at a Ford approved garage today for a timing belt, water pump and drive belt change. At 4 pm I rang them and they told me they were "just putting it back together, be done in about an hour". At 5 pm I receive a call from them to say that they have "hit a few snags, are behind on the work and the car won't be ready until Tuesday but you can have a courtesy car for the bank holiday weekend". Upon further investigation, it turns out that some bolts were seized when trying to remove the rocker cover, and in undoing these they have cracked the inlet manifold. They have, however, repaired it with "some proper liquid metal" and they will guarantee the work.
Is this a reasonable repair? If I make sure that they put the guarantee in writing? Or should I insist upon a replacement part or some other repair before I pay for the work/return the courtesy car?
Sod that, if they have damaged the manifold then it need replacing, you gave them a car in fully working order.Long-time lurker here, breaking out with a first post to ask advice.
I dropped my Ford Puma off at a Ford approved garage today for a timing belt, water pump and drive belt change. At 4 pm I rang them and they told me they were "just putting it back together, be done in about an hour". At 5 pm I receive a call from them to say that they have "hit a few snags, are behind on the work and the car won't be ready until Tuesday but you can have a courtesy car for the bank holiday weekend". Upon further investigation, it turns out that some bolts were seized when trying to remove the rocker cover, and in undoing these they have cracked the inlet manifold. They have, however, repaired it with "some proper liquid metal" and they will guarantee the work.
Is this a reasonable repair? If I make sure that they put the guarantee in writing? Or should I insist upon a replacement part or some other repair before I pay for the work/return the courtesy car?
*Al* said:
If they didn't tell you then you'd be none the wiser, they seem to have been honest so I see no reason not to take a written guarantee?
What about this reason. It could very likely crack again meaning all the hassle involved in getting it fixed.
Or
The garage could fold in the near future and be unable to honour the deal.
f
k that, they broke it, and they should fix it properly by replacing with a used but sound part from a scrappy. I'd want another manifold on there, one that hadn't been bodged. Let them go and find one from a scrapyard, and make sure they waive the finding and fitting fees. You gave them a car with an undamaged manifold and you expect it back with an undamaged manifold, not one that's been bodged up with chemical metal.
Things like this happen, working on older cars is difficult, things are rusty, bolts are seized, plastic is brittle...
When you go to pick up the car inspect the repair and decide if you're happy with it. If you're not perhaps come to a compromise where you supply the replacement and they fit it or something similar.
When you go to pick up the car inspect the repair and decide if you're happy with it. If you're not perhaps come to a compromise where you supply the replacement and they fit it or something similar.
HaloGen8 said:
BOBTEE said:
Just how does changing belts end in a broken manifold?!
^^^This!!Ford garage to call in the morning, get a price, and if there's none available, ring some scrappys. Get them to fit. It may have had the start of a hairline crack before you took it there and they just helped it on its way. They've owned up, fixed it and offered a guarantee. Id' say that's more than some of them.
Don't worry yourself about this though , as it is a 90s ford and will have rusted away by the time the chemical metal fails
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