Help - Advice needed please?
Discussion
Having a nightmare with the Mazda dealer for the last 2 weeks since my car was diagnosed with a stretched timing chain.
Its a 11/2010 Mazda 6 2.2 Diesel. I purchased the car in December 2013 at 68k and the vehicle now has circa 85k. When purchasing the vehicle I was told the car was overdue a service but they would service the car and bring everything up to date so it would be like it had never missed a service. I also took out a warranty which was sold to me as the same as the Mazda extended warranty but I could extend it to 3 years as opposed to the Mazda warranty of 1 year max. I double checked this with the salesman several times.
I have just heard back from the service manager a week and a half after the diagnosis (despite me chasing every other day!) to be told as the warranty is for mechanical failure and a stretched chain is 'wear and tear' despite it been a non service item. I have confirmed this with the warranty company whose only response was you can challenge it and we can send an independent engineer to check for failed tensioners etc at which point they would accept the claim because there would of been a failure. I pointed out to the service manager a timing chain is surely meant to last the life of the car and it should be replaced as its not fit for purpose and he said as the car had missed a service its out of Mazdas good will requirements.
All of these reasons to not cover the bill I CHECKED with the salesman during the purchase as I wanted to avoid this hassle.
Do I have any hope with this? I'm going to call Mazda UK in a moment but I imagine I'll just get some call centre working off a job sheet. I will also be emailing the Mazda UK MD Jeremy Thompson to see what he has to say.
I know that this range of cars can have issues but ALL cars of this ilk have some form of issue so please don't just go 'didn't you do your research' its not helpful.
Its a 11/2010 Mazda 6 2.2 Diesel. I purchased the car in December 2013 at 68k and the vehicle now has circa 85k. When purchasing the vehicle I was told the car was overdue a service but they would service the car and bring everything up to date so it would be like it had never missed a service. I also took out a warranty which was sold to me as the same as the Mazda extended warranty but I could extend it to 3 years as opposed to the Mazda warranty of 1 year max. I double checked this with the salesman several times.
I have just heard back from the service manager a week and a half after the diagnosis (despite me chasing every other day!) to be told as the warranty is for mechanical failure and a stretched chain is 'wear and tear' despite it been a non service item. I have confirmed this with the warranty company whose only response was you can challenge it and we can send an independent engineer to check for failed tensioners etc at which point they would accept the claim because there would of been a failure. I pointed out to the service manager a timing chain is surely meant to last the life of the car and it should be replaced as its not fit for purpose and he said as the car had missed a service its out of Mazdas good will requirements.
All of these reasons to not cover the bill I CHECKED with the salesman during the purchase as I wanted to avoid this hassle.
Do I have any hope with this? I'm going to call Mazda UK in a moment but I imagine I'll just get some call centre working off a job sheet. I will also be emailing the Mazda UK MD Jeremy Thompson to see what he has to say.
I know that this range of cars can have issues but ALL cars of this ilk have some form of issue so please don't just go 'didn't you do your research' its not helpful.
Right been a busy morning!
I wasn't expecting everything to be covered however I have been told the Mazda extended warranty would of covered it. I was told the warranties covered the same areas at point of sale, that said I didn't read the whole document word for word however I cannot find a reason in there currently to not cover it as they do not mention chains only belts which if fail and have been serviced correctly then they're covered. Oh and the salesman recommended this cover for my usage of the car.
I have found out the car has had 2 62.5k services one at 64791 miles and when I purchased the car at 68058 miles. This reduces significantly the overdue service mileage. The car also had its chain changed under warranty at 37598 miles on the 03/07/2012. This means the replacement chain last 2 years and 43k miles not exactly a great lifespan! (good to know for the future though!)
From speaking with the warranty company though I have no hope. My Options I can see are miss selling of the warranty (I shouldnt of taken the guys word for it), and not fit for purpose (used car and done over 20k since purchased despite only been 3.5 years old!)
The Bill has been given to me at £1038 which is less than a lot of people have had quoted from my online research and no damage to the engine. Just the cam chain is out of tolerance.
I'll call up the service manager and see where I stand with a bit more info available now.
Ive posted this in SP&L also as was hoping to get some legal viewpoint also.
Update, service manager has said he needs to wait for the digital service record to be updated by the old garage who did the service he will then apply for good will and if that fails ill be contacting mazda uk about there parts that last only 2 years and 40k
I wasn't expecting everything to be covered however I have been told the Mazda extended warranty would of covered it. I was told the warranties covered the same areas at point of sale, that said I didn't read the whole document word for word however I cannot find a reason in there currently to not cover it as they do not mention chains only belts which if fail and have been serviced correctly then they're covered. Oh and the salesman recommended this cover for my usage of the car.
I have found out the car has had 2 62.5k services one at 64791 miles and when I purchased the car at 68058 miles. This reduces significantly the overdue service mileage. The car also had its chain changed under warranty at 37598 miles on the 03/07/2012. This means the replacement chain last 2 years and 43k miles not exactly a great lifespan! (good to know for the future though!)
From speaking with the warranty company though I have no hope. My Options I can see are miss selling of the warranty (I shouldnt of taken the guys word for it), and not fit for purpose (used car and done over 20k since purchased despite only been 3.5 years old!)
The Bill has been given to me at £1038 which is less than a lot of people have had quoted from my online research and no damage to the engine. Just the cam chain is out of tolerance.
I'll call up the service manager and see where I stand with a bit more info available now.
Ive posted this in SP&L also as was hoping to get some legal viewpoint also.
Update, service manager has said he needs to wait for the digital service record to be updated by the old garage who did the service he will then apply for good will and if that fails ill be contacting mazda uk about there parts that last only 2 years and 40k
Edited by TheArchitect on Friday 18th July 14:43
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