Cold feet on a car I've agreed to buy
Discussion
Not totally sure if it's just cold feet not having bought a car for quite a few years but I'm having doubts. My situation is this:-
Agreed deal last week on a used car a couple of years old including trade in price with a main franchise dealer;
Car was model I wanted and happy with mileage, spec but not 100% on colour but the specific model is available in a limited colour choice and there aren't stacks within a sensible distance on the used market
I paid a deposit on my credit card and signed the dealers standard sale agreement;
I'm funding the balance myself and have been sorting out the finance which won't be available for at least another week;
I rang dealer today to keep them in the picture and said it looks like next week sometime. I spoke to sales manager (salesman I'd dealt with unavailable)who didn't sound best pleased to say the least and quite aggressive;
After I'd come off the phone I checked the terms of my agreement and spotted it says Ithey'd get the part ex in 14 days although doesn't specify calendar or business days and mentions penalties of 2.5% for 30 days;
I'm now worried that I'll show up to do the deal and be hit with extra charges or it'll just cost me more as I know the funds won't be available unti after 14 calendar days.
The question is having signed the agreement but paid the deposit by credit card do I have any way of refusing the deal if they do try to hit me with extra charges when I go to finalise the purchase withou losing my deposit? Equally if I decide I don't want to go ahead with the deal can I get out of it and avoid loss of my deposit via my credit card?
Like I mentioned it probably is just cold feet.
Agreed deal last week on a used car a couple of years old including trade in price with a main franchise dealer;
Car was model I wanted and happy with mileage, spec but not 100% on colour but the specific model is available in a limited colour choice and there aren't stacks within a sensible distance on the used market
I paid a deposit on my credit card and signed the dealers standard sale agreement;
I'm funding the balance myself and have been sorting out the finance which won't be available for at least another week;
I rang dealer today to keep them in the picture and said it looks like next week sometime. I spoke to sales manager (salesman I'd dealt with unavailable)who didn't sound best pleased to say the least and quite aggressive;
After I'd come off the phone I checked the terms of my agreement and spotted it says Ithey'd get the part ex in 14 days although doesn't specify calendar or business days and mentions penalties of 2.5% for 30 days;
I'm now worried that I'll show up to do the deal and be hit with extra charges or it'll just cost me more as I know the funds won't be available unti after 14 calendar days.
The question is having signed the agreement but paid the deposit by credit card do I have any way of refusing the deal if they do try to hit me with extra charges when I go to finalise the purchase withou losing my deposit? Equally if I decide I don't want to go ahead with the deal can I get out of it and avoid loss of my deposit via my credit card?
Like I mentioned it probably is just cold feet.
I do want the car and it's not the colour that is the problem.
My concern is just the sales approach being somewhat forceful and I'm not totally sure if I was duped in an underhand way and am concerned that because of the unforseen delay in the funds being available they will charge me for the delay. Unfortunately I was on my own so it would be my word against the salesman and in particular the sales manager over how it happened.
My own stupidity I suppose but the way it ended up was the salesman came back with an offer I was happy to accept and got me to pay the deposit to secure the car which I did by credit card. They then produced the paperwork to sign which included an add on servicing product in the total price. I'd said throughout my discussion with the salesman that I would think about the servicing product but refused to commit and had believed this to be something I could go away and think about. I refused to sign the agreement with the servicing product included as I'd never committed to it. Salesman trotted off and reappeared with the sales manager in tow who stood over me stating the deal he'd agreed was based on me taking the servicing product. I said if that was the case then I wanted my deposit refunding. They refused saying it couldn't be refunded until the following day if I returned then - I requested they refund immediately as I was unable to return the next day - the dealer is a distance from where I live and work. The sales manager then extolled the virtues of the servicing product, and eventually agreed to do it for a lower price. In the end I agreed to the deal to include the product but am still paying around £400 more.
I'm not sure whether to hand over my part ex on day 14 as despite keeping them informed I wouldn't be surprised if they came up with it is 14 days not 14 business days excuse and drop the trade in price by a couple of hundred quid.
My concern is just the sales approach being somewhat forceful and I'm not totally sure if I was duped in an underhand way and am concerned that because of the unforseen delay in the funds being available they will charge me for the delay. Unfortunately I was on my own so it would be my word against the salesman and in particular the sales manager over how it happened.
My own stupidity I suppose but the way it ended up was the salesman came back with an offer I was happy to accept and got me to pay the deposit to secure the car which I did by credit card. They then produced the paperwork to sign which included an add on servicing product in the total price. I'd said throughout my discussion with the salesman that I would think about the servicing product but refused to commit and had believed this to be something I could go away and think about. I refused to sign the agreement with the servicing product included as I'd never committed to it. Salesman trotted off and reappeared with the sales manager in tow who stood over me stating the deal he'd agreed was based on me taking the servicing product. I said if that was the case then I wanted my deposit refunding. They refused saying it couldn't be refunded until the following day if I returned then - I requested they refund immediately as I was unable to return the next day - the dealer is a distance from where I live and work. The sales manager then extolled the virtues of the servicing product, and eventually agreed to do it for a lower price. In the end I agreed to the deal to include the product but am still paying around £400 more.
I'm not sure whether to hand over my part ex on day 14 as despite keeping them informed I wouldn't be surprised if they came up with it is 14 days not 14 business days excuse and drop the trade in price by a couple of hundred quid.
I repeat,
Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire. DO YOUR RESEARCH. You are regarded as a boring necessary infringement into their nice warm, free coffee environment, that provides them with the means to live. Take your business to a small family owned car dealership where the treatment of the customer is paramount. You CAN then speak to the owner of the business. Try doing that at a big franchised dealership. The owner is off on his yacht somewhere in the Med and couldn't give a toss about you.
Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire. DO YOUR RESEARCH. You are regarded as a boring necessary infringement into their nice warm, free coffee environment, that provides them with the means to live. Take your business to a small family owned car dealership where the treatment of the customer is paramount. You CAN then speak to the owner of the business. Try doing that at a big franchised dealership. The owner is off on his yacht somewhere in the Med and couldn't give a toss about you.
datum77 said:
I repeat,
Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire. DO YOUR RESEARCH. You are regarded as a boring necessary infringement into their nice warm, free coffee environment, that provides them with the means to live. Take your business to a small family owned car dealership where the treatment of the customer is paramount. You CAN then speak to the owner of the business. Try doing that at a big franchised dealership. The owner is off on his yacht somewhere in the Med and couldn't give a toss about you.
You have no idea if it is a good deal or not, seeing as the OP has not actually said ...Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire. DO YOUR RESEARCH. You are regarded as a boring necessary infringement into their nice warm, free coffee environment, that provides them with the means to live. Take your business to a small family owned car dealership where the treatment of the customer is paramount. You CAN then speak to the owner of the business. Try doing that at a big franchised dealership. The owner is off on his yacht somewhere in the Med and couldn't give a toss about you.
It sounds like a Manager that's not been involved or aware of the facts butting in and throwing their weight around. I've seen it happen at least twice, once in the public sector and once in a sales environment.
'People buy people.' Reads like you didn't buy the Sales Manager and it's soured the deal.
'People buy people.' Reads like you didn't buy the Sales Manager and it's soured the deal.
datum77 said:
I repeat,
Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire. DO YOUR RESEARCH. You are regarded as a boring necessary infringement into their nice warm, free coffee environment, that provides them with the means to live. Take your business to a small family owned car dealership where the treatment of the customer is paramount. You CAN then speak to the owner of the business. Try doing that at a big franchised dealership. The owner is off on his yacht somewhere in the Med and couldn't give a toss about you.
And you have assumed that the franchised dealer the OP was about to buy from wasn't the best deal. By the sounds of it it was the only one let alone the best of the bunch.Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire. DO YOUR RESEARCH. You are regarded as a boring necessary infringement into their nice warm, free coffee environment, that provides them with the means to live. Take your business to a small family owned car dealership where the treatment of the customer is paramount. You CAN then speak to the owner of the business. Try doing that at a big franchised dealership. The owner is off on his yacht somewhere in the Med and couldn't give a toss about you.
To quote from the OP "Car was model I wanted and happy with mileage, spec but not 100% on colour but the specific model is available in a limited colour choice and there aren't stacks within a sensible distance on the used market".
datum77 said:
I repeat,
Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire. DO YOUR RESEARCH. You are regarded as a boring necessary infringement into their nice warm, free coffee environment, that provides them with the means to live. Take your business to a small family owned car dealership where the treatment of the customer is paramount. You CAN then speak to the owner of the business. Try doing that at a big franchised dealership. The owner is off on his yacht somewhere in the Med and couldn't give a toss about you.
Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire. DO YOUR RESEARCH. You are regarded as a boring necessary infringement into their nice warm, free coffee environment, that provides them with the means to live. Take your business to a small family owned car dealership where the treatment of the customer is paramount. You CAN then speak to the owner of the business. Try doing that at a big franchised dealership. The owner is off on his yacht somewhere in the Med and couldn't give a toss about you.
datum77 said:
I repeat,
Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire.
Ridiculous statement!Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire.
Sometimes main dealers are the only source of rare or newer cars.
I am sure the OP has done their homework.
datum77 said:
I repeat,
Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire. DO YOUR RESEARCH. You are regarded as a boring necessary infringement into their nice warm, free coffee environment, that provides them with the means to live. Take your business to a small family owned car dealership where the treatment of the customer is paramount. You CAN then speak to the owner of the business. Try doing that at a big franchised dealership. The owner is off on his yacht somewhere in the Med and couldn't give a toss about you.
Bizarre post. Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire. DO YOUR RESEARCH. You are regarded as a boring necessary infringement into their nice warm, free coffee environment, that provides them with the means to live. Take your business to a small family owned car dealership where the treatment of the customer is paramount. You CAN then speak to the owner of the business. Try doing that at a big franchised dealership. The owner is off on his yacht somewhere in the Med and couldn't give a toss about you.
You try finding a nearly new or ex demo car, for example, at a "small family owned car dealership"
There's plenty of instances where a franchised dealer is the best option, just as there's plenty where they're not.
Different options for different circumstances.
theguvernor said:
No idea if this is the case in car deals, but is there such thing as a 'cooling off period' or clause to that effect you can exercise?
Not if the deal was done on the dealer's premises, which in the OPs case it was, it wouldn't count as a distance sale.There would be a cooling off period on finance taken out, but the car would still need paying for, either by cash or from another finance provider.
lbc said:
datum77 said:
I repeat,
Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire.
Ridiculous statement!Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire.
Sometimes main dealers are the only source of rare or newer cars.
I am sure the OP has done their homework.
Strange.
You could make an argument that franchised dealers might have a bit more sway with BMW UK in terms of providing goodwill contributions for something that is outside warranty. Franchised dealers are usually more expensive than independents, but you pay for peace of mind to a certain extent.
OP - you don't hsve to take the car to the same place once you've bought it. If it's the right car for you I wouldn't let the attitude of one person change that.
OP - you don't hsve to take the car to the same place once you've bought it. If it's the right car for you I wouldn't let the attitude of one person change that.
datum77 said:
I repeat,
Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire. DO YOUR RESEARCH. You are regarded as a boring necessary infringement into their nice warm, free coffee environment, that provides them with the means to live. Take your business to a small family owned car dealership where the treatment of the customer is paramount. You CAN then speak to the owner of the business. Try doing that at a big franchised dealership. The owner is off on his yacht somewhere in the Med and couldn't give a toss about you.
If only these mythical, friendly, honest, private dealers existed. And had the car I wanted in stock.Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire. DO YOUR RESEARCH. You are regarded as a boring necessary infringement into their nice warm, free coffee environment, that provides them with the means to live. Take your business to a small family owned car dealership where the treatment of the customer is paramount. You CAN then speak to the owner of the business. Try doing that at a big franchised dealership. The owner is off on his yacht somewhere in the Med and couldn't give a toss about you.
datum77 said:
I repeat,
Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire. DO YOUR RESEARCH. You are regarded as a boring necessary infringement into their nice warm, free coffee environment, that provides them with the means to live. Take your business to a small family owned car dealership where the treatment of the customer is paramount. You CAN then speak to the owner of the business. Try doing that at a big franchised dealership. The owner is off on his yacht somewhere in the Med and couldn't give a toss about you.
Horse crap. I have worked in a number of dealers and I have been beaten on price before but Ive also been the better deal more times than I care to remember. Sounds like you've had a bad experience and are assuming everyone is the same. Why, oh why, oh why oh why, oh why, oh why do people deal with main dealers?????
You are NOT getting the best deal you could by falling into the trap of assuming that a franchised main dealer is your only source of the car that is your hearts desire. DO YOUR RESEARCH. You are regarded as a boring necessary infringement into their nice warm, free coffee environment, that provides them with the means to live. Take your business to a small family owned car dealership where the treatment of the customer is paramount. You CAN then speak to the owner of the business. Try doing that at a big franchised dealership. The owner is off on his yacht somewhere in the Med and couldn't give a toss about you.
To the OP, I believe that clause is top stop people dragging their heels and effectively costing the company a book drop on the car. As you've made it clear that you will be slightly delayed and they didn't point out the clause I doubt they will just do that on the day, risk loosing the sale, plus more through word of mouth and future sales for a few quid, not if they worth their salt they wont.
Gassing Station | General Gassing | Top of Page | What's New | My Stuff