paint flaws on new car?
Discussion
Quick question for everyone
We are due to pick up our new sports car on Monday once the regs have changed. We have noticed a few flaws in the paint work. including quite a lot of swirl marks/cleaning scratches.
I have a couple of images of what I believe is called fish eye and also what looks like a scuff
I know not the best images as did not have a camera on me just phone.
But should we be happy about excepting a highish value car with flaws in the paint
We are due to pick up our new sports car on Monday once the regs have changed. We have noticed a few flaws in the paint work. including quite a lot of swirl marks/cleaning scratches.
I have a couple of images of what I believe is called fish eye and also what looks like a scuff
I know not the best images as did not have a camera on me just phone.
But should we be happy about excepting a highish value car with flaws in the paint
Edited by Jordan210 on Monday 23 February 19:17
Edited by Jordan210 on Monday 23 February 19:18
First one is some sort of paint defect, could be moisture under the paint (which is what causes fish eyes) or it could just be a lump of paint/lacquer.
The other two are standard fare, dealers have no idea on how to treat paintwork, with the soft paints nowadays its relatively easy to mark paint, especially when the guys who "prepare" the cars use the same cloths/sponges that they've used on 25 other cars that morning and hundreds that week.
Its why ever increasing numbers of people request their paint not touched at the dealer and get the car to a detailer who knows what they are doing.
For the holograms/swirls do not rely on the dealer to fix it, get yourself over to www.detailingworld.co.uk ,find a good detailer near you and get it booked in. It'll look spot on by the time they have finished.
Potentially I'd get the opinion of the detailer on the first defect too. Either way raise it with the dealer now!
Ideally a detailer can solve the first defect too and you can get the dealer to pick up the tab for the whole lot.
The other two are standard fare, dealers have no idea on how to treat paintwork, with the soft paints nowadays its relatively easy to mark paint, especially when the guys who "prepare" the cars use the same cloths/sponges that they've used on 25 other cars that morning and hundreds that week.
Its why ever increasing numbers of people request their paint not touched at the dealer and get the car to a detailer who knows what they are doing.
For the holograms/swirls do not rely on the dealer to fix it, get yourself over to www.detailingworld.co.uk ,find a good detailer near you and get it booked in. It'll look spot on by the time they have finished.
Potentially I'd get the opinion of the detailer on the first defect too. Either way raise it with the dealer now!
Ideally a detailer can solve the first defect too and you can get the dealer to pick up the tab for the whole lot.
Edited by Crafty_ on Monday 23 February 19:26
Crafty_ said:
First one is some sort of paint defect, could be moisture under the paint (which is what causes fish eyes) or it could just be a lump of paint/lacquer.
The other two are standard fare, dealers have no idea on how to treat paintwork, with the soft paints nowadays its relatively easy to mark paint, especially when the guys who "prepare" the cars use the same cloths/sponges that they've used on 25 other cars that morning and hundreds that week.
Its why ever increasing numbers of people request their paint not touched at the dealer and get the car to a detailer who knows what they are doing.
For the holograms/swirls do not rely on the dealer to fix it, get yourself over to www.detailingworld.co.uk find a good detailer near you and get it booked in. It'll look spot on by the time they have finished.
Potentially I'd get the opinion of the detailer on the first defect too. Either way raise it with the dealer now!
Ideally a detailer can solve the first defect too and you can get the dealer to pick up the tab for the whole lot.
Linky sorted - Please let us know how you get on OPThe other two are standard fare, dealers have no idea on how to treat paintwork, with the soft paints nowadays its relatively easy to mark paint, especially when the guys who "prepare" the cars use the same cloths/sponges that they've used on 25 other cars that morning and hundreds that week.
Its why ever increasing numbers of people request their paint not touched at the dealer and get the car to a detailer who knows what they are doing.
For the holograms/swirls do not rely on the dealer to fix it, get yourself over to www.detailingworld.co.uk find a good detailer near you and get it booked in. It'll look spot on by the time they have finished.
Potentially I'd get the opinion of the detailer on the first defect too. Either way raise it with the dealer now!
Ideally a detailer can solve the first defect too and you can get the dealer to pick up the tab for the whole lot.
Jordan210 said:
Quick question for everyone
We are due to pick up our new sports car on Monday once the regs have changed. We have noticed a few flaws in the paint work. including quite a lot of swirl marks/cleaning scratches.
I have a couple of images of what I believe is called fish eye and also what looks like a scuff
I know not the best images as did not have a camera on me just phone.
But should we be happy about excepting a highish value car with flaws in the paint
Emphatically no. A new car should be perfect in my opinion. I'd not accept that.We are due to pick up our new sports car on Monday once the regs have changed. We have noticed a few flaws in the paint work. including quite a lot of swirl marks/cleaning scratches.
I have a couple of images of what I believe is called fish eye and also what looks like a scuff
I know not the best images as did not have a camera on me just phone.
But should we be happy about excepting a highish value car with flaws in the paint
Edited by Jordan210 on Monday 23 February 19:17
Edited by Jordan210 on Monday 23 February 19:18
Think about it- if the car developed rust 3,4,or 5 years down the line at the point indicated by your first picture- are you happy the dealer/manufacturer is going to fix it FOC?
Jordan210 said:
Thanks guys.
We had been told that the issues are in the manufactures tolerances... not sure how to take that
Acceptable to the manufacturer doesn't mean it needs to be acceptable to you. Best the dealer fixes it (or finds a different buyer). We had been told that the issues are in the manufactures tolerances... not sure how to take that
Good luck and let us know how it goes.
Jordan210 said:
Thanks guys.
We had been told that the issues are in the manufactures tolerances... not sure how to take that
That's bWe had been told that the issues are in the manufactures tolerances... not sure how to take that
ks. Take better photos and send them with formal complaint directly to the UK HQ of the Manufacturer. Do not accept any nonsense from either the dealer or manufacturer. If they do not rectify offer to make good the issues, walk away from the purchase. Go to another dealer and give them the order/business. It's a new car for Gods sake. Be firm and don't let the bds get away with it. Sorted.Plate change is the worst time to collect a car. Dealerships are flat out, valet staff jamming through volume rather than quality and the workshop is stuffed with PDI's, MOT's and end of warranty work.
Pictures aren't clear enough to see properly but the swirl marks look like either a poor application of polish/supaguard or the car has not been de waxed correctly after delivery.
Your big advantage is that the dealer will not want a registered car sitting around an already busy yard. If you are not happy, as has already been mentioned, sign nothing and don't collect it. Once you accept the car the fight to resolve this type of problem will be ten times as difficult.
Pictures aren't clear enough to see properly but the swirl marks look like either a poor application of polish/supaguard or the car has not been de waxed correctly after delivery.
Your big advantage is that the dealer will not want a registered car sitting around an already busy yard. If you are not happy, as has already been mentioned, sign nothing and don't collect it. Once you accept the car the fight to resolve this type of problem will be ten times as difficult.
If it's something like a Lotus then paint flaws on new cars are very common as they are hand painted and hand finished. As a result you often get the defects and finishing traits associated with a bodyshop
Mass produced sports cars like Porsche for example usually have exceptionally good, consistent paint and are largely defect free.
It is very possible that whatever car you have bought may have had some remedial work due to damage from transit etc - if you ask the dealership outright they have to declare anything like that.
I work on car paintwork daily and can tell you that no car ever has perfect paintwork - there is always something somewhere (often minor and not usually visible to the untrained eye though)
Mass produced sports cars like Porsche for example usually have exceptionally good, consistent paint and are largely defect free.
It is very possible that whatever car you have bought may have had some remedial work due to damage from transit etc - if you ask the dealership outright they have to declare anything like that.
I work on car paintwork daily and can tell you that no car ever has perfect paintwork - there is always something somewhere (often minor and not usually visible to the untrained eye though)
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