ups and customs
Discussion
hello all ,
I sent a wide band logger back to innovate usa in january ,to be tested and if necessary repaired . they sent it back by ups .nothing wrong with it ,and so no work done .
rather than deliver it , ups have called and e mailed and now posted a letter to request more details .
i asked the ups girl on the phone on the 6th march , did innovate not fill in the value and purpose/description of the parcel..she said no . then i looked at her email and it includes the copy of innovates invoice stating 45 dollars value and warranty repaired unit (although it was not under warranty).
she asked me for proof that i sent the parcel ... .all i have is the receipt from the post office ,and the emails between me and innovate , so i sent that all off by e mail 10 mins after the call , its only by luck i have kept the post office receipt at all.
then today i get a letter from ups ,posted 5th march ,stating storage applies at a rate of 13 gbp per day ,or return to sender .
whats going on ?
normally usps or fed ex or whoever just dump it on the doorstep ,no problems ...is this ups's new way to make money ?
not impressed.
robert.
ps email from ups
Please provide the following information by urgent email return. Thank you
Export details Needed:-
Is this a warranty repair/replacement if so I will need a copy of the warranty agreement along with value of goods
Is this a non-warranty repair/replacement if so I will need the value of goods and the cost of repair
If goods where exported by UPS, all we will need is the export tracking number plus any INF2 if applicable.
if any other agent then we will need the EPU number with entry number and entry date. If possible a copy of the SAD copy3 and AWB doc along with export invoices.
Any INF2 will need to be posted as customs require the original document.
If these export documents are unobtainable we will have to bring these goods in as Home Use, which is Vat and Duty Payable on the cost of the repair or the value of the goods. Depending if this is a repair or replacement.
Also need an export invoice.
……………………..
i have no idea what a lot of these acronyms even mean !
I sent a wide band logger back to innovate usa in january ,to be tested and if necessary repaired . they sent it back by ups .nothing wrong with it ,and so no work done .
rather than deliver it , ups have called and e mailed and now posted a letter to request more details .
i asked the ups girl on the phone on the 6th march , did innovate not fill in the value and purpose/description of the parcel..she said no . then i looked at her email and it includes the copy of innovates invoice stating 45 dollars value and warranty repaired unit (although it was not under warranty).
she asked me for proof that i sent the parcel ... .all i have is the receipt from the post office ,and the emails between me and innovate , so i sent that all off by e mail 10 mins after the call , its only by luck i have kept the post office receipt at all.
then today i get a letter from ups ,posted 5th march ,stating storage applies at a rate of 13 gbp per day ,or return to sender .
whats going on ?
normally usps or fed ex or whoever just dump it on the doorstep ,no problems ...is this ups's new way to make money ?
not impressed.
robert.
ps email from ups
Please provide the following information by urgent email return. Thank you
Export details Needed:-
Is this a warranty repair/replacement if so I will need a copy of the warranty agreement along with value of goods
Is this a non-warranty repair/replacement if so I will need the value of goods and the cost of repair
If goods where exported by UPS, all we will need is the export tracking number plus any INF2 if applicable.
if any other agent then we will need the EPU number with entry number and entry date. If possible a copy of the SAD copy3 and AWB doc along with export invoices.
Any INF2 will need to be posted as customs require the original document.
If these export documents are unobtainable we will have to bring these goods in as Home Use, which is Vat and Duty Payable on the cost of the repair or the value of the goods. Depending if this is a repair or replacement.
Also need an export invoice.
……………………..
i have no idea what a lot of these acronyms even mean !
Edited by ivanhoew on Saturday 7th March 15:30
said:
Sending goods for repair outside of the EU
If you are sending goods outside the EU for repair you must follow these instructions to avoid paying VAT on their return. The exact wording used is essential.
In addition to everything else that is required, in the 'Description of Goods' on your Pro Forma invoice you must include the following:
CPC 210003 "OPR STATUS GOODS", REPAIR & RETURN
Serial or product numbers, whether items are under warranty
RATE OF YIELD (this is the number of items going out and coming back - e.g. (1 of 1)
ESTIMATED TIME BEFORE RE-IMPORT
On your Air Waybill (or point this out to Postal Services staff if they are going on a central service) include the following in the description of contents:
CPC 210003 [GOODS] FOR REPAIR AND RETURN
Replace [GOODS] with a short description of the item/s, e.g. test instrument.
YOU MUST ALSO INSTRUCT THE REPAIRERS TO DO THE FOLLOWING:
Every time goods have returned using FedEx the items have been delayed or VAT has had to be paid. Ask the repairer to use another carrier, ideally DHL.
On the return invoice they must state the following:
"OPR STATUS GOODS", REPAIRED AND RETURNING TO UK
Re-imported after - (state period out of country)
State warranty goods NO CHARGE REPAIR ONLY (if this is the case)
An actual charge still has to be indicated if there is one along with the value of the goods and the number of items.
THE REPAIRERS MUST ALSO COMPLETE THEIR AIR WAYBILL AS FOLLOWS:
"OPR STATUS GOODS" along with a full description in the Description of Contents box.
Mark X in the Permanent Export box.
They must ensure the value declared on the Air Waybill is the same as on the invoice.
They must include the DHL outgoing airwaybill number in the description.
Having "warranty repair" on the attached invoice is not sufficient to avoid duties when it is returned back to you. If you are sending goods outside the EU for repair you must follow these instructions to avoid paying VAT on their return. The exact wording used is essential.
In addition to everything else that is required, in the 'Description of Goods' on your Pro Forma invoice you must include the following:
CPC 210003 "OPR STATUS GOODS", REPAIR & RETURN
Serial or product numbers, whether items are under warranty
RATE OF YIELD (this is the number of items going out and coming back - e.g. (1 of 1)
ESTIMATED TIME BEFORE RE-IMPORT
On your Air Waybill (or point this out to Postal Services staff if they are going on a central service) include the following in the description of contents:
CPC 210003 [GOODS] FOR REPAIR AND RETURN
Replace [GOODS] with a short description of the item/s, e.g. test instrument.
YOU MUST ALSO INSTRUCT THE REPAIRERS TO DO THE FOLLOWING:
Every time goods have returned using FedEx the items have been delayed or VAT has had to be paid. Ask the repairer to use another carrier, ideally DHL.
On the return invoice they must state the following:
"OPR STATUS GOODS", REPAIRED AND RETURNING TO UK
Re-imported after - (state period out of country)
State warranty goods NO CHARGE REPAIR ONLY (if this is the case)
An actual charge still has to be indicated if there is one along with the value of the goods and the number of items.
THE REPAIRERS MUST ALSO COMPLETE THEIR AIR WAYBILL AS FOLLOWS:
"OPR STATUS GOODS" along with a full description in the Description of Contents box.
Mark X in the Permanent Export box.
They must ensure the value declared on the Air Waybill is the same as on the invoice.
They must include the DHL outgoing airwaybill number in the description.
The acronyms are codes for types of forms you should have filled in so that when the item was returned to you the incoming port of entry knows it was originally set for a FOC repair
SAD https://www.gov.uk/declarations-and-the-single-adm...
INF2 https://www.gov.uk/government/publications/import-...
AWB is short for Airwaybill, or the outgoing shipping label
Without this, there is no proof that the item was originally sent for repair so as they state would be liable for Vat and duties.
As for the storage charge, never heard of that in 15 years working for UPS
thanks nicky , that sheds some light on it all.
what i don't quite get is , if i followed the normal process at the post office , like i usually do , putting description of the goods , data logger ,and the value ,as i always have done , ,and if innovate have put a value and description,like normal , and this process has worked perfectly well in the past with everyone apart from ups , why is it a problem now ?
i have never had a load of calls, emails, and then a posted letter,in connection with a overseas parcel ,and the 'if we keep it more that 3 days we will charge you 13 pounds a day storage' thing.
especially on a item sent for repair ,where no work was done ,and no change in value .
i was really wondering if the rules have changed , or if its a bit of ups stuff going on .
what i don't quite get is , if i followed the normal process at the post office , like i usually do , putting description of the goods , data logger ,and the value ,as i always have done , ,and if innovate have put a value and description,like normal , and this process has worked perfectly well in the past with everyone apart from ups , why is it a problem now ?
i have never had a load of calls, emails, and then a posted letter,in connection with a overseas parcel ,and the 'if we keep it more that 3 days we will charge you 13 pounds a day storage' thing.
especially on a item sent for repair ,where no work was done ,and no change in value .
i was really wondering if the rules have changed , or if its a bit of ups stuff going on .
Things change at customs on a regular basis, i don't even try and understand half of it.
The basics of clearance are the same across all the companies, Fed-Ex, UPS, DHL etc. They just follow the brokerage guidelines set out by the government of the country, the execution however varies from company to company.
I think because they've put "warranty repaired" on the invoice it's been flagged so they're trying to get the appropriate outgoing paperwork so they don't apply the import charges to it. Normally you'd just get the charge when the driver tries to deliver it.
The basics of clearance are the same across all the companies, Fed-Ex, UPS, DHL etc. They just follow the brokerage guidelines set out by the government of the country, the execution however varies from company to company.
I think because they've put "warranty repaired" on the invoice it's been flagged so they're trying to get the appropriate outgoing paperwork so they don't apply the import charges to it. Normally you'd just get the charge when the driver tries to deliver it.
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