When is approved used not approved used? PH advice please.
Discussion
Not sure best place to post, so I'll start here.
About 18 months ago I bought an "Approved used" premium vehicle that is supposed to come with a full manufacturer service history.
Turns out it had missed its 2nd service (regime is every 12K or 12 months) there was a gap from September 09 to July 11. it had only covered 10K miles during this period but was significantly overdue on time.
This meant that when I came to sell it, the car did not have FSH and I was penalised quite heavily on sale (WBAC) price.
Do I have any real recourse with main dealer who sold me the car? Will they just say tough toots?
What is the remedy?
About 18 months ago I bought an "Approved used" premium vehicle that is supposed to come with a full manufacturer service history.
Turns out it had missed its 2nd service (regime is every 12K or 12 months) there was a gap from September 09 to July 11. it had only covered 10K miles during this period but was significantly overdue on time.
This meant that when I came to sell it, the car did not have FSH and I was penalised quite heavily on sale (WBAC) price.
Do I have any real recourse with main dealer who sold me the car? Will they just say tough toots?
What is the remedy?
55palfers said:
Not sure best place to post, so I'll start here.
About 18 months ago I bought an "Approved used" premium vehicle that is supposed to come with a full manufacturer service history.
Turns out it had missed its 2nd service (regime is every 12K or 12 months) there was a gap from September 09 to July 11. it had only covered 10K miles during this period but was significantly overdue on time.
This meant that when I came to sell it, the car did not have FSH and I was penalised quite heavily on sale (WBAC) price.
Do I have any real recourse with main dealer who sold me the car? Will they just say tough toots?
What is the remedy?
Did you get a WBAC quote with a FSH? What was the price difference?About 18 months ago I bought an "Approved used" premium vehicle that is supposed to come with a full manufacturer service history.
Turns out it had missed its 2nd service (regime is every 12K or 12 months) there was a gap from September 09 to July 11. it had only covered 10K miles during this period but was significantly overdue on time.
This meant that when I came to sell it, the car did not have FSH and I was penalised quite heavily on sale (WBAC) price.
Do I have any real recourse with main dealer who sold me the car? Will they just say tough toots?
What is the remedy?
Try part Exing the car at the dealership where you got it, and see if they spot it. If so, you may have a stronger case. But a case for what, I'm not sure.
The question has to be, what exactly are you trying to achieve? Some form of redress to overcome or compensate for a financial loss that you may only suffer if and when you sell. Let's say the sum in question for the sake of argument is £1000. Are you seriously expecting the dealer or someone to bung you a grand?
Plus the car is a depreciating asset. It's worth less and less each day and with every mile. How do you calculate compensation in the context of depreciation and the physical state of the car?
18 months is a long time. Sure it's a mistake in the dealers part but you really should have checked too.
I'd imagine that they would continue to honour your approved used warranty for the length of time it runs.
I'd not realistically expect more.
In answer to some of the questions.
It was sold through WBAC. Did a quote with FSH then without. It made over £1K difference
The car is a V8 Range Rover SC on a 58 plate.
When I bought the car the service book was "mislaid" but the salesman assured me it was full LR SH. I wouldn't have bought the car without it.
They sent me a duplicate book some weeks later and all I really checked was they had stamped up the service they had carried our prior to delivering the car to me. Why would I think a LR main dealer would be economical with the truth.
Couldn't PX as I am buying an imported G Wagen and the importer wasn't interested in my car.
It was sold through WBAC. Did a quote with FSH then without. It made over £1K difference
The car is a V8 Range Rover SC on a 58 plate.
When I bought the car the service book was "mislaid" but the salesman assured me it was full LR SH. I wouldn't have bought the car without it.
They sent me a duplicate book some weeks later and all I really checked was they had stamped up the service they had carried our prior to delivering the car to me. Why would I think a LR main dealer would be economical with the truth.
Couldn't PX as I am buying an imported G Wagen and the importer wasn't interested in my car.
I would say you have FSH in accordance with the WBAC definition.
They define full FSH as you having the vehicle's service log and it is fully stamped and up to date. Partial FSH is defined as you have the vehicle's service log and it has some completed entries but is missing some history or is not up to date.
Your FSH is not missing any history and is up to date.
They define full FSH as you having the vehicle's service log and it is fully stamped and up to date. Partial FSH is defined as you have the vehicle's service log and it has some completed entries but is missing some history or is not up to date.
Your FSH is not missing any history and is up to date.
Edited by jkh112 on Thursday 31st March 15:54
jkh112 said:
Your FSH is not missing any history and is up to date.
Apart from the missed service, which was missed, hence it is missing. Whether they'd spot it is another question.Edited by jkh112 on Thursday 31st March 15:54
I know what you're getting at but really that's just playing around with semantics.
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