Advice on MOT test / Warranty Issue
Discussion
Advice on MOT test
I'm looking for some advice here. My car has a MOT protect warranty that states that anything that causes a MOT failure is covered (except wear and tear items). One of my dipped headlights doesn't work. The dealer has passed the MOT, and when they called me to let me know the car was ready, I queried how it passed as the light doesn't work. The receptionist says she would go away and find out. I then receive a call back to say it's not working now but was working at the time of the test and is clearly an intermittent fault. I know for a fact that it's not an intermittent fault, but they are not budging on their position and refuse to put in a warranty claim as the car 'passed'.
Does anyone have any advice on how I should deal with the situation. The headlight is one whole unit and will probably require complete replacement, it's not as simple as just replacing a bulb. I have left the car with them, as I don't want to take possession so that they can allege I have tampered with it, or it's intermittent etc.
I'm looking for some advice here. My car has a MOT protect warranty that states that anything that causes a MOT failure is covered (except wear and tear items). One of my dipped headlights doesn't work. The dealer has passed the MOT, and when they called me to let me know the car was ready, I queried how it passed as the light doesn't work. The receptionist says she would go away and find out. I then receive a call back to say it's not working now but was working at the time of the test and is clearly an intermittent fault. I know for a fact that it's not an intermittent fault, but they are not budging on their position and refuse to put in a warranty claim as the car 'passed'.
Does anyone have any advice on how I should deal with the situation. The headlight is one whole unit and will probably require complete replacement, it's not as simple as just replacing a bulb. I have left the car with them, as I don't want to take possession so that they can allege I have tampered with it, or it's intermittent etc.
I had something similar on my old M3 at its last MOT. I knew the sidelights didn't work as the bulbs needed changing so I'd asked the dealer to do them before the MOT as it was a fiddly job and I didn't have time to do it. It passed the MOT (somehow) and they claimed the lights were working when they did the test. I arrived to get the car and they weren't working... They swapped the bulbs for free after I made a bit of a fuss.
I'm not sure what car you have, but my local VW dealer charges about £2.50 for a bulb and fit them free of charge.
If it was something like a damper or a major chassis component then fine, but you are literally fighting this over a couple of quid?
Unless I have misunderstood, of course.
Is it the bulb, or the wiring?
If it was something like a damper or a major chassis component then fine, but you are literally fighting this over a couple of quid?
Unless I have misunderstood, of course.
Is it the bulb, or the wiring?
Slightly confusing opening post.
You knew the dipped headlight on one side doesn't work, submitted it for a test. Was there some instruction to the garage about this, or?
Suggested it needs a full unit replacement, what vehicle is it, just out of interest.
Are there any exclusions on the MOT warranty?
E.g. I had an mot warranty, but prior to the first mot the handbrake mechanism was sticking, I didn't expect this to be covered so freed the brakes off and lubricated accordingly. But then I was being reasonable, plus knowing how that dealer farts about time wasting over any warranty work just wanted it to pass first time.
You knew the dipped headlight on one side doesn't work, submitted it for a test. Was there some instruction to the garage about this, or?
Suggested it needs a full unit replacement, what vehicle is it, just out of interest.
Are there any exclusions on the MOT warranty?
E.g. I had an mot warranty, but prior to the first mot the handbrake mechanism was sticking, I didn't expect this to be covered so freed the brakes off and lubricated accordingly. But then I was being reasonable, plus knowing how that dealer farts about time wasting over any warranty work just wanted it to pass first time.
I didnt mention the fault when I dropped the car off, perhaps I should have.
It's not a cheap resolution or a matter of inconvenience and hence I need it covered under the warranty (which it is and should be).
Can anyone clarify, if a vehicle has failed a MOT, can the fault be rectified, and then can the vehicle be taken to another testing centre for a fresh MOT (not a retest). I understand there will be two test charges.
It's not a cheap resolution or a matter of inconvenience and hence I need it covered under the warranty (which it is and should be).
Can anyone clarify, if a vehicle has failed a MOT, can the fault be rectified, and then can the vehicle be taken to another testing centre for a fresh MOT (not a retest). I understand there will be two test charges.
xjay1337 said:
Yeah fair enough those are complex.
Is the car not under a warranty?
MOT unfortunately are only valid "at that snapshot" so the bulb may have blown moving it out of the MOT bay sir.....
Bit dirty of them.
Unfortunately it's not under warranty.Is the car not under a warranty?
MOT unfortunately are only valid "at that snapshot" so the bulb may have blown moving it out of the MOT bay sir.....
Bit dirty of them.
Technically the car has not passed anyway due to tyre issues. In my OP I said it's passed for simplicity. So I'm wondering whether a completely fresh MOT test (not a retest) will allow for a valid claim. The dealer is not being very helpful, in fact, quite the opposite.
Edited by shopper150 on Thursday 22 June 19:51
You can appeal an MOT test. DVSA forms here
https://www.gov.uk/government/publications/complai...
Like another poster said If you think they are issuing MOT passes for cars that should fail because it's going to cost them money, then DVSA would be very interested.
https://www.gov.uk/government/publications/complai...
Like another poster said If you think they are issuing MOT passes for cars that should fail because it's going to cost them money, then DVSA would be very interested.
talksthetorque said:
You can appeal an MOT test. DVSA forms here
https://www.gov.uk/government/publications/complai...
Like another poster said If you think they are issuing MOT passes for cars that should fail because it's going to cost them money, then DVSA would be very interested.
Done already. Doesn't help me get my headlamp sorted!https://www.gov.uk/government/publications/complai...
Like another poster said If you think they are issuing MOT passes for cars that should fail because it's going to cost them money, then DVSA would be very interested.
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