mis selling of bmw x6m50d
Discussion
Hi im currently in a position i do not know how to progress with,any help would be much appreciated as i have been without a car for 5 months now!!!
I purchased the said vehicle from a main dealer and got a very good price on it it was a manager demonstrator vehicle 5k on the clock 65 plate fully loaded the car rrp was well north of 80k and i got it at a bargain £55k which should have rung alarm bells but being a main dealer i had no worriers right?
after owning the car for a year and just after it being serviced the engine blew up so i called out bmw assistance and sure enough the engine was not repairable but what id like you to keep in mind when i say this is the car wasnt used much around this time due to a split with my partner an i and it was the height of summer! the assistant mechanic turns to me and says when you had the car towed from a flood 15 months ago! to which i replied excuse me i have never had the car towed from a flood!
Appears the manager of the said dealership had the vehicle towed from a flood before selling to me, i was then told it would be 35+k for and engine and it isnt under warranty wait for it because the damage was due to flood damage!!!!
when questioning why i was not told about the vehicle being towed from a flood i was told they did not need to inform me.
after further questioning i was then told the engine was replace before selling it to me but this does not make sense to me if the engine is 35+k and the car was sold for 55 htf doe this make sense?
There is no log to dvla of engine change.
I have literally pulled all my hair out over this can anyone help?
I purchased the said vehicle from a main dealer and got a very good price on it it was a manager demonstrator vehicle 5k on the clock 65 plate fully loaded the car rrp was well north of 80k and i got it at a bargain £55k which should have rung alarm bells but being a main dealer i had no worriers right?
after owning the car for a year and just after it being serviced the engine blew up so i called out bmw assistance and sure enough the engine was not repairable but what id like you to keep in mind when i say this is the car wasnt used much around this time due to a split with my partner an i and it was the height of summer! the assistant mechanic turns to me and says when you had the car towed from a flood 15 months ago! to which i replied excuse me i have never had the car towed from a flood!
Appears the manager of the said dealership had the vehicle towed from a flood before selling to me, i was then told it would be 35+k for and engine and it isnt under warranty wait for it because the damage was due to flood damage!!!!
when questioning why i was not told about the vehicle being towed from a flood i was told they did not need to inform me.
after further questioning i was then told the engine was replace before selling it to me but this does not make sense to me if the engine is 35+k and the car was sold for 55 htf doe this make sense?
There is no log to dvla of engine change.
I have literally pulled all my hair out over this can anyone help?
ethb1111 said:
Hi im currently in a position i do not know how to progress with,any help would be much appreciated as i have been without a car for 5 months now!!!
I purchased the said vehicle from a main dealer and got a very good price on it it was a manager demonstrator vehicle 5k on the clock 65 plate fully loaded the car rrp was well north of 80k and i got it at a bargain £55k which should have rung alarm bells but being a main dealer i had no worriers right?
after owning the car for a year and just after it being serviced the engine blew up so i called out bmw assistance and sure enough the engine was not repairable but what id like you to keep in mind when i say this is the car wasnt used much around this time due to a split with my partner an i and it was the height of summer! the assistant mechanic turns to me and says when you had the car towed from a flood 15 months ago! to which i replied excuse me i have never had the car towed from a flood!
Appears the manager of the said dealership had the vehicle towed from a flood before selling to me, i was then told it would be 35+k for and engine and it isnt under warranty wait for it because the damage was due to flood damage!!!!
when questioning why i was not told about the vehicle being towed from a flood i was told they did not need to inform me.
after further questioning i was then told the engine was replace before selling it to me but this does not make sense to me if the engine is 35+k and the car was sold for 55 htf doe this make sense?
There is no log to dvla of engine change.
I have literally pulled all my hair out over this can anyone help?
If you're not a child and this is, some how, a true story - lawyer up. I purchased the said vehicle from a main dealer and got a very good price on it it was a manager demonstrator vehicle 5k on the clock 65 plate fully loaded the car rrp was well north of 80k and i got it at a bargain £55k which should have rung alarm bells but being a main dealer i had no worriers right?
after owning the car for a year and just after it being serviced the engine blew up so i called out bmw assistance and sure enough the engine was not repairable but what id like you to keep in mind when i say this is the car wasnt used much around this time due to a split with my partner an i and it was the height of summer! the assistant mechanic turns to me and says when you had the car towed from a flood 15 months ago! to which i replied excuse me i have never had the car towed from a flood!
Appears the manager of the said dealership had the vehicle towed from a flood before selling to me, i was then told it would be 35+k for and engine and it isnt under warranty wait for it because the damage was due to flood damage!!!!
when questioning why i was not told about the vehicle being towed from a flood i was told they did not need to inform me.
after further questioning i was then told the engine was replace before selling it to me but this does not make sense to me if the engine is 35+k and the car was sold for 55 htf doe this make sense?
There is no log to dvla of engine change.
I have literally pulled all my hair out over this can anyone help?
£35k (which sounds fantastical) is the cost to you, not to BMW doing an internal job. Their cost would be significantly less.
Is there an engine number on the V5C? Does it match the car?
On the face of it it sounds like a letter to BMW UK is in order. If the whole engine was replaced due to flood damage, and that was the only component affected, then I can't see what basis they have to refuse a warranty repair now. They can't withhold information from you and then use that information in a material way against you, particularly when this latest engine failure has occured a year after they sold it to you.
Is there an engine number on the V5C? Does it match the car?
On the face of it it sounds like a letter to BMW UK is in order. If the whole engine was replaced due to flood damage, and that was the only component affected, then I can't see what basis they have to refuse a warranty repair now. They can't withhold information from you and then use that information in a material way against you, particularly when this latest engine failure has occured a year after they sold it to you.
Durzel said:
£35k (which sounds fantastical) is the cost to you, not to BMW doing an internal job. Their cost would be significantly less.
Is there an engine number on the V5C? Does it match the car?
On the face of it it sounds like a letter to BMW UK is in order. If the whole engine was replaced due to flood damage, and that was the only component affected, then I can't see what basis they have to refuse a warranty repair now. They can't withhold information from you and then use that information in a material way against you, particularly when this latest engine failure has occured a year after they sold it to you.
Or a tweet. Often gets much quicker responses I am told.Is there an engine number on the V5C? Does it match the car?
On the face of it it sounds like a letter to BMW UK is in order. If the whole engine was replaced due to flood damage, and that was the only component affected, then I can't see what basis they have to refuse a warranty repair now. They can't withhold information from you and then use that information in a material way against you, particularly when this latest engine failure has occured a year after they sold it to you.
Hi tinrobot thanks for your reply
car is currently at a different bmw dealers not part of the same group.
bmw will not provide and info on the the engine change to myself.
my insurance company have had (gbb investigation research) go over the vehicle who even say themselves bmw are being very fishy about the whole situation.
If getting a lawyer involved is now the route to go can anyone recommend a good one?
car is currently at a different bmw dealers not part of the same group.
bmw will not provide and info on the the engine change to myself.
my insurance company have had (gbb investigation research) go over the vehicle who even say themselves bmw are being very fishy about the whole situation.
If getting a lawyer involved is now the route to go can anyone recommend a good one?
Stop right there OP and seek professional help.
Chances are that BMW won't honour the warranty on the replacement engine, but it's down to whether the car was sold to you by the dealer as having had significant damage in the past, or with the balance of manufacturer's warranty unimpinged.
Chances are that BMW won't honour the warranty on the replacement engine, but it's down to whether the car was sold to you by the dealer as having had significant damage in the past, or with the balance of manufacturer's warranty unimpinged.
ethb1111 said:
it was a manager demonstrator vehicle 5k on the clock
To be brutally honest, that's all I needed to hear............ You do realise this means it was the sales run-around and been thrashed from cold it's whole life right?BMWs are usually driven badly, but which one's are usually driven the hardest? the one's nobody paid for.
How do I know this? family member was a salesman, now runs a BMW dealership.
If the car was not covered by the manufacturers standard warranty because of prior damage the retailer is obliged to tell you.
Regardless, you are still covered by statutory legislation.
I suggest you write to the dealer, reject the car and request a full refund.
If they refuse then take them to the County Court.
Regardless, you are still covered by statutory legislation.
I suggest you write to the dealer, reject the car and request a full refund.
If they refuse then take them to the County Court.
ethb1111 said:
I purchased the said vehicle from a main dealer and got a very good price on it it was a manager demonstrator vehicle 5k on the clock 65 plate fully loaded the car rrp was well north of 80k and i got it at a bargain £55k which should have rung alarm bells
If RRP was £80k, I wouldn't say £55k was a 'bargain' (as in you bought cheap so could expect problems).... so no, I don't think that should ring alarm bells. No one pays anywhere near RRP on a new car... You have had it more than a year, but since they seem to be claiming the failure was due to flood damage that they knew about, that therefore means thay are admitting the fault was present at time of sale.
Reject the vehicle (I guess they have it at present as it isn't driveable)... if they don't refund, then it should be an easy win in Court.
Either the engine was replaced or it wasn't post "flood damage" . In either case it should be covered by the warranty ( presuming it is under the mileage limit ) as a) the replacement engine is defective or b) some damage was actually done during the flood but not picked up at the time .
What does the garage say is the root cause of the blown engine ?
What's the issue ?
Something not right here...
As for all this " lawyer up " , nonsense , at least try and resolve the matter sensibly first
What does the garage say is the root cause of the blown engine ?
What's the issue ?
Something not right here...
As for all this " lawyer up " , nonsense , at least try and resolve the matter sensibly first
Note on the engine number business - when my mother's E36 328i received a new engine under warranty (it was the Nikasil coating failure debacle), the new engine retained the same number as the old one. I presume when BMW themselves issue a replacement engine, they have the ability to do this on non-warranty claims also, so I can see it happening on a hydrolocked one.
Gassing Station | General Gassing | Top of Page | What's New | My Stuff