DVLA Think Car has Been Scrapped
Discussion
Odd one this (for me at least) so looking for anyone who's been through the same experience and helpful input.
My daughter has come from holiday to find a letter\cheque from the DVLA refunding the remainder of the Road Tax on her Focus. The letter is legit and matches one I have from last year following a car sale. The thing is my daughter hasn't sold her car.
The first thing she did was to check the usual DVLA car check site and her car has vanished - you get a response saying "Vehicle Details can not be found" and a phone number.
On ringing the DVLA they have stated that the car has been reported sold. After a bit of too and throw they stated the vehicle will be off the system if it's been scrapped. Eventually they agreed to look into it and have sent a template looking email asking for pictures of V5 Reference, VIN numbers and general car shots. They have also stated she should stop driving it (I'll lend her my daily) and also get it off road, which is tricky given she doesn't have a drive. They reckon on four weeks to review the case.
So has anybody been through this and how did it turn out.
Cheers for all input
My daughter has come from holiday to find a letter\cheque from the DVLA refunding the remainder of the Road Tax on her Focus. The letter is legit and matches one I have from last year following a car sale. The thing is my daughter hasn't sold her car.
The first thing she did was to check the usual DVLA car check site and her car has vanished - you get a response saying "Vehicle Details can not be found" and a phone number.
On ringing the DVLA they have stated that the car has been reported sold. After a bit of too and throw they stated the vehicle will be off the system if it's been scrapped. Eventually they agreed to look into it and have sent a template looking email asking for pictures of V5 Reference, VIN numbers and general car shots. They have also stated she should stop driving it (I'll lend her my daily) and also get it off road, which is tricky given she doesn't have a drive. They reckon on four weeks to review the case.
So has anybody been through this and how did it turn out.
Cheers for all input
anothernameitist said:
Just think though if she had been away on holiday and all the ANPR on her journey home is pinging away!
She drove it home from Manchester Airport to Leeds so that's entirely possible! She's going to ring her insurance as well to see what their thoughts are on the subject. Think we have somewhere to get it off teh road now at least.This is exactly what happened to someone I know, just a few short weeks ago.
They got the same sort of response where they're asked to send proof the vehicle still exists and is in their ownership.
Ridiculous that they have to jump through these hoops when clearly it's a clerical error which leaves them without transport for up to four weeks.
They got the same sort of response where they're asked to send proof the vehicle still exists and is in their ownership.
Ridiculous that they have to jump through these hoops when clearly it's a clerical error which leaves them without transport for up to four weeks.
V8RX7 said:
Personally I'd be calling and asking for a Manager to sort within 24hrs or they are paying for a hire car.
^^^ This, if they told me I couldn't drive my car for possibly four weeks whilst they sorted their mess out I'd politely tell them to shove it!
But what would actually be the legalities of driving it anyway? What could you get done for? I'd imagine no tax if it's been refunded but then would you if the reg number no longer exists? Or driving with a false reg number? With regards to insurance and the mot you'd have e-mails/paperwork to prove they're valid.....?
Wooda80 said:
In order to scrap it someone would have had to send in part of the reg doc to DVLA. As far as I am aware this is one process that you can't do online.
<snip>
You can indeed do it online.<snip>
I scrapped my O/H's Focus about 2 weeks ago, and was able to do it online.
This is why I asked the OP if by some strange coincidence his daughter's reg ended with VDZ...
Sheepshanks said:
V8RX7 said:
Personally I'd be calling and asking for a Manager to sort within 24hrs or they are paying for a hire car.
You've never spoken to the DVLA, have you?Someone on here lost his job because of a missing code on his driving licence.
V8RX7 said:
Indeed but as I point out - I only care about mine !
You simply have to make the most fuss, call back every 15 mins etc
To get the best result make sure you get the name of the person you spoke to and ask for them by name every time you call back. If it helps I've found that Gareth is a bit stroppy but John is very helpful.You simply have to make the most fuss, call back every 15 mins etc
ETA - I tried using the online service to tell DVLA a car has been scrapped using a random registration number from a car in the forums but it turns out that you still need the reg doc serial number as well as the reg number to do it. Must be some coincidence to mis-key a reg number and find that the serial number was the same.
Edited by Wooda80 on Sunday 16th June 14:45
Sheepshanks said:
You've never spoken to the DVLA, have you?Someone on here lost his job because of a missing code on his driving licence.
My wife has epilepsy so gets a three year licence; every three years, she has to reapply, they check with her GP that she hasn't had another episode and it's a rinse and repeat job.
Except a couple of years ago, they sent her a ten year licence. We just assumed that because she'd been fit-free for about twenty years that she'd "moved up a rung" on the restriction.
They must have realised *their* mistake because they wrote a right stroppy letter to her basically blaming *her* for *their* mistake and ominously threatening to revoke her licence entirely (as in, you'll need to retake a driving test) if she didn't return the ten year licence immediately.
The DVLA are a classic example of how you can act with impunity when you have a monopoly
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