Auxillis Vehicle Repair Finance
Discussion
GF's car got hit yesterday while parked. A car coming out of a junction didn't see someone coming and punted them into the parked car. Clear non-fault accident and all details from the other parties were obtained.
GF is with Admiral insurance who have passed her through to Auxillis who have said they'll sort her out with a hire car and the repairs on some sort of repair finance agreement (they will recover costs from the third party). Just a sanity check really - has anyone else dealt with them, anything we should be aware of at all?
Many thanks
GF is with Admiral insurance who have passed her through to Auxillis who have said they'll sort her out with a hire car and the repairs on some sort of repair finance agreement (they will recover costs from the third party). Just a sanity check really - has anyone else dealt with them, anything we should be aware of at all?
Many thanks
maz8062 said:
Wouldn’t this normally be covered by the insurance company? What about if she refuses the finance agreement - does the car still get fixed?
Yeah, this is what I don't quite get either. I didn't speak with them but I gather that doing it this way means she won't need to pay her excess. I imagine Admiral get some sort of bonus for using Auxillis and then Auxillis can then charge a higher fee to the at fault party. Not great and obviously raises costs all round, but if it means that my GF won't have to pay £500 excess, then it's definitely worth doing from our POV providing its all kosher.Quhet said:
Yeah, this is what I don't quite get either. I didn't speak with them but I gather that doing it this way means she won't need to pay her excess. I imagine Admiral get some sort of bonus for using Auxillis and then Auxillis can then charge a higher fee to the at fault party. Not great and obviously raises costs all round, but if it means that my GF won't have to pay £500 excess, then it's definitely worth doing from our POV providing its all kosher.
Personally I would pay the excess and avoid signing anything! You will get the excess back at some point. Just ring the at-fault insurers and ask them if they would like to deal directly and put you in a hire car, explain that if not, you'll pop the matter in the hands of an accident management company of your chosing and let them deal with it.
There is an AMC run by a PH'er that gets good reviews but the name escapes me.
You'll probably find the guilty drivers insurance will be only too keen to deal though. When I did this I had a hire car straight away and my car was repaired at a place of my choosing. No risk of being stuck with a hire car bill either as it was paid for by them.
There is an AMC run by a PH'er that gets good reviews but the name escapes me.
You'll probably find the guilty drivers insurance will be only too keen to deal though. When I did this I had a hire car straight away and my car was repaired at a place of my choosing. No risk of being stuck with a hire car bill either as it was paid for by them.
My mum had something similar last year with Admiral and was appointed Auxillis. She chose not go ahead with them as their communication with her was poor and they lied to her by telling her TP had admitted liability when they had actually denied liability.
In the end when liability was admitted, she went through TP insurers directly which was straight forward and the car was repaired at a garage of choice and a hire car was dropped off.
In the end when liability was admitted, she went through TP insurers directly which was straight forward and the car was repaired at a garage of choice and a hire car was dropped off.
Blue Oval84 said:
Just ring the at-fault insurers and ask them if they would like to deal directly and put you in a hire car, explain that if not, you'll pop the matter in the hands of an accident management company of your chosing and let them deal with it.
There is an AMC run by a PH'er that gets good reviews but the name escapes me.
You'll probably find the guilty drivers insurance will be only too keen to deal though. When I did this I had a hire car straight away and my car was repaired at a place of my choosing. No risk of being stuck with a hire car bill either as it was paid for by them.
I like the idea of contacting the other party’s insurance company as well.There is an AMC run by a PH'er that gets good reviews but the name escapes me.
You'll probably find the guilty drivers insurance will be only too keen to deal though. When I did this I had a hire car straight away and my car was repaired at a place of my choosing. No risk of being stuck with a hire car bill either as it was paid for by them.
I used this service in 2017 and it worked well on the face of it. Nice like for like car for 9 days. I only covered just over 200 miles during the hire period.
Later on, the other party’s insurance company disputed the costs incurred. Hire charge = £3,132.96 plus engineers fee = £60.00.
Went to court with Auxillis providing legal expertise via some kind of legal protection in the rental agreement.
It was a while ago now so I hope I’ve got the facts right (ish). Other party lost and ended up paying the bill. All a bit of a nuisance and I wouldn’t want the hassle again.
Nothing against Auxillis, they provided the service that I’d signed up for.
I used them about 18 months ago without any problems. They were the accident handling company for the BMW bodyshop, and also the official company used by my insurer (Hastings) and the person who didn't put their handbrake on properly in the office carpark (also Hastings). Not sure who made the most out of the money merry-go-round there.
The contract they make you sign is pretty scary given the eye watering rental charges you could potentially be liable for, but I think it pretty much says that you would only be liable if you deliberately obstruct them with the case - eg. refuse to go to court if needed.
Overall I was happy because I got a top notch BMW warrantied repair and a brand new 420i Gran Coupe for 2 weeks. It was painfully slow, but on the plus side the number plate said "BJ 69".
The contract they make you sign is pretty scary given the eye watering rental charges you could potentially be liable for, but I think it pretty much says that you would only be liable if you deliberately obstruct them with the case - eg. refuse to go to court if needed.
Overall I was happy because I got a top notch BMW warrantied repair and a brand new 420i Gran Coupe for 2 weeks. It was painfully slow, but on the plus side the number plate said "BJ 69".
It's certainly legit but...
tbox free car so it depends on how much you want to stick to your values/beliefs/whatever.
If it's a non-fault claim, you (the OPer) shouldn't have to pay anything irregardless (come on, who doesn't want to use that word!?) of whether you're going through Auxillis or not.
My 4x4 got hit 3 times in 2 years. The first year, I got a brand new Merc 4x4 thing through Auxillis (only realised afterwards how much the insurance company would be paying; something like £400 a day... had it for 2 weeks... would rather have had the cash!), the next 2 times, I ended up with an Aygo and Daewoo thingy from the car repairer. I was only doing local trips during those times so didn't care. When I had the Merc I did do a couple of longer trips so having the comfort was handy. Would have hated the journeys in an Aygo.
Driver101 said:
Go straight to the other person's insurance company.
These accident management companies end up ramping up the cost of the claim hugely and unnecessarily.
Someone else pointed this out to me so I only go direct now. Admittedly, you (the OPer) get some sThese accident management companies end up ramping up the cost of the claim hugely and unnecessarily.
tbox free car so it depends on how much you want to stick to your values/beliefs/whatever.If it's a non-fault claim, you (the OPer) shouldn't have to pay anything irregardless (come on, who doesn't want to use that word!?) of whether you're going through Auxillis or not.
My 4x4 got hit 3 times in 2 years. The first year, I got a brand new Merc 4x4 thing through Auxillis (only realised afterwards how much the insurance company would be paying; something like £400 a day... had it for 2 weeks... would rather have had the cash!), the next 2 times, I ended up with an Aygo and Daewoo thingy from the car repairer. I was only doing local trips during those times so didn't care. When I had the Merc I did do a couple of longer trips so having the comfort was handy. Would have hated the journeys in an Aygo.
Edited by Hoofy on Friday 26th February 16:38
I was in a completely no fault accident so my main dealer repair shop offered Auxillis.
I could not see an issue, pleasant loan vehicle & repairs by main dealer, no issues & Auxillis seemed fine. I knew they were all making lots of money on the hire car, repairs , etc, but is that really my problem? - I know it puts premiums up, and the main dealer spun out the repair time so they could extend the loan car period, but hey, I was in a no fault situation & it removed a load of hassle for me.
To be honest they were pushing me hard to use Auxillis, so I used it as leverage on the basis I'll agree to use them if the main dealer repair shop agreed to sort out a couple of parking dinks for me & make sure no charges came my way, they obliged & everyone was happy
Just my experience, nothing more, nothing less
I could not see an issue, pleasant loan vehicle & repairs by main dealer, no issues & Auxillis seemed fine. I knew they were all making lots of money on the hire car, repairs , etc, but is that really my problem? - I know it puts premiums up, and the main dealer spun out the repair time so they could extend the loan car period, but hey, I was in a no fault situation & it removed a load of hassle for me.
To be honest they were pushing me hard to use Auxillis, so I used it as leverage on the basis I'll agree to use them if the main dealer repair shop agreed to sort out a couple of parking dinks for me & make sure no charges came my way, they obliged & everyone was happy
Just my experience, nothing more, nothing less
My son's transit was rear ended on Friday, straightforward, clear admitted liability. Auxalis via Admiral was pushed, seemed no reason not to use them.
Van collected Saturday to a local repairer, loan transit arrived, so far so good.
Transit hire rate looks to be £70 a day, which doesn't seen overly expensive.
Van collected Saturday to a local repairer, loan transit arrived, so far so good.
Transit hire rate looks to be £70 a day, which doesn't seen overly expensive.
eldar said:
My son's transit was rear ended on Friday, straightforward, clear admitted liability. Auxalis via Admiral was pushed, seemed no reason not to use them.
Van collected Saturday to a local repairer, loan transit arrived, so far so good.
Transit hire rate looks to be £70 a day, which doesn't seen overly expensive.
To follow up...Van collected Saturday to a local repairer, loan transit arrived, so far so good.
Transit hire rate looks to be £70 a day, which doesn't seen overly expensive.
Slight delay, caused by poor availability of Transit doors, thanks to thieves with battery grinders cutting holes in them..... only a couple of days, though.
Otherwise, no problems or complications. Done and dusted in 9 days.
Bit late to the party but I thought I'd chime in.
My parked car got hit last year - I initially went through the other parties insurance company who were quite frankly useless.
After 3 days of no contact I got fed up and phoned my insurer and told them what had happened. They used auxills for my hire car.
I specifically asked for a basic car as I didn't want the costs to skyrocket, ended up with an astra, no issues there.
My car was fixed within around 10 days and I phoned auxills who picked up the astra the next day.
It then took them 9 months to recover costs from the 3rd party and they kept me informed along the way. I didn't pay a penny but it was getting to squeaky bum time near the end of it all.
Here was the last letter from auxills before it was settled:
We refer to our earlier letter regarding the submission of your costs in respect of credit hire services to the third party insurers.
Despite having been provided with all requested and relevant information, the third party insurers have still not paid the outstanding amounts claimed. Whilst we will endeavour to settle this matter without the need for further action, it may become necessary for us to instruct solicitors on your behalf to issue proceedings and seek recovery of the outstanding amounts via the county courts.
The Credit Protection Insurance policy that you were provided with at the time of arranging the credit hire services will cover all related costs, providing that you continue to offer your full cooperation in this matter. However this claim has not yet reached this stage. Should it do so, we will advise you accordingly.
If you receive any communication from the other drivers insurers, either in writing or by telephone, please refer it to us for attention. It is important that you allow us to deal with all correspondence received.
Finally, please also keep us informed of any change in your contact details, which include address and contact telephone number(s).
Thank you once again for your ongoing assistance with the recovery of your claim. We will continue to keep you updated on the progress.
Please note this letter is for information purposes only; you do not need to take any further action however If you need to contact us in connection with any aspect of your claim you can call us on the number below.
My parked car got hit last year - I initially went through the other parties insurance company who were quite frankly useless.
After 3 days of no contact I got fed up and phoned my insurer and told them what had happened. They used auxills for my hire car.
I specifically asked for a basic car as I didn't want the costs to skyrocket, ended up with an astra, no issues there.
My car was fixed within around 10 days and I phoned auxills who picked up the astra the next day.
It then took them 9 months to recover costs from the 3rd party and they kept me informed along the way. I didn't pay a penny but it was getting to squeaky bum time near the end of it all.
Here was the last letter from auxills before it was settled:
We refer to our earlier letter regarding the submission of your costs in respect of credit hire services to the third party insurers.
Despite having been provided with all requested and relevant information, the third party insurers have still not paid the outstanding amounts claimed. Whilst we will endeavour to settle this matter without the need for further action, it may become necessary for us to instruct solicitors on your behalf to issue proceedings and seek recovery of the outstanding amounts via the county courts.
The Credit Protection Insurance policy that you were provided with at the time of arranging the credit hire services will cover all related costs, providing that you continue to offer your full cooperation in this matter. However this claim has not yet reached this stage. Should it do so, we will advise you accordingly.
If you receive any communication from the other drivers insurers, either in writing or by telephone, please refer it to us for attention. It is important that you allow us to deal with all correspondence received.
Finally, please also keep us informed of any change in your contact details, which include address and contact telephone number(s).
Thank you once again for your ongoing assistance with the recovery of your claim. We will continue to keep you updated on the progress.
Please note this letter is for information purposes only; you do not need to take any further action however If you need to contact us in connection with any aspect of your claim you can call us on the number below.
used them about 18 months ago without any problems. They were the accident handling company for the BMW bodyshop, and also the official company used by my insurer (Hastings) and the person who didn't put their handbrake on properly in the office carpark (also Hastings). Not sure who made the most out of the money merry-go-round there.
The contract they make you sign is pretty scary given the eye watering rental charges you could potentially be liable for, but I think it pretty much says that you would only be liable if you deliberately obstruct them with the case - eg. refuse to go to court if needed.
Overall I was happy because I got a top notch BMW warrantied repair and a brand new 420i Gran Coupe for 2 weeks. It was painfully slow, but on the plus side the number plate said "BJ 69".
This. I took my SSS to Auxillis and had no issues. As stated above your just not to deliberately obstruct. I had no issues at all.
The contract they make you sign is pretty scary given the eye watering rental charges you could potentially be liable for, but I think it pretty much says that you would only be liable if you deliberately obstruct them with the case - eg. refuse to go to court if needed.
Overall I was happy because I got a top notch BMW warrantied repair and a brand new 420i Gran Coupe for 2 weeks. It was painfully slow, but on the plus side the number plate said "BJ 69".
This. I took my SSS to Auxillis and had no issues. As stated above your just not to deliberately obstruct. I had no issues at all.
Gassing Station | General Gassing | Top of Page | What's New | My Stuff