Hire Car Accident
Discussion
I am currently renting a car, had a little bumper to bumper in a car park.
Front corner of car is damaged, not heavily. Just pushed in the bumper a bit and scratches. Still very driveable etc to the naked eye.
I do not believe I was at fault for the accident - I was stationary and beeping my horn when reversed in to. But, will just let the car hire know my version of events and I am sure the other driver will also do the same.
Small scratch and pin dent to the rear bumper bar of the van that reversed.
My question is more around process here. £1000 excess.
Do I pay it and wait for enterprise to fight the claim? Do they even bother? If they fight and I’m non fault - do I get deposit back? If it’s £500 of damage do they take the £1000 anyway?
I used to work for enterprise 15 years ago but not got a clue how it works!
Front corner of car is damaged, not heavily. Just pushed in the bumper a bit and scratches. Still very driveable etc to the naked eye.
I do not believe I was at fault for the accident - I was stationary and beeping my horn when reversed in to. But, will just let the car hire know my version of events and I am sure the other driver will also do the same.
Small scratch and pin dent to the rear bumper bar of the van that reversed.
My question is more around process here. £1000 excess.
Do I pay it and wait for enterprise to fight the claim? Do they even bother? If they fight and I’m non fault - do I get deposit back? If it’s £500 of damage do they take the £1000 anyway?
I used to work for enterprise 15 years ago but not got a clue how it works!
Enterprise are absolute s
t bags. Be prepared to fight them on being utter dicks on everything. I had a wing mirror glass popped on a van. They claimed over 700 quid on vehicle off road, inspection etc etc. They come up with crazy cost for everything. May as well brought it back like something from a ram raid.
t bags. Be prepared to fight them on being utter dicks on everything. I had a wing mirror glass popped on a van. They claimed over 700 quid on vehicle off road, inspection etc etc. They come up with crazy cost for everything. May as well brought it back like something from a ram raid.Yes they will take the £1000 until everything is investigated.
They did this to me last time for a tiny ding in a door. The sort of thing someone opening their door into yours in a supermarket carpark will create.
They took months. They fully refunded me eventually, I think because their lease on the car ran out and they didn’t bother to fix it. The dent was tiny and it wouldn’t have stopped them hiring it out again.
Always take zero damage waiver after that and factor that into the cost of car hire. I just want to walk away at the end of the hire so take it from the car hiring firm.
Last time, I hired from Sixt, there was a tiny scratch on an alloy, not clue where it came from, possibly from the rough track on the camping site. They wanted to take the excess etc, and I just told them I had zero excess waiver and they dropped it. Again, not the sort of damage that would stop them hiring the car out again, but they wanted to charge. If I didn’t have the waiver, I reckon the same thing would have happened again.
They did this to me last time for a tiny ding in a door. The sort of thing someone opening their door into yours in a supermarket carpark will create.
They took months. They fully refunded me eventually, I think because their lease on the car ran out and they didn’t bother to fix it. The dent was tiny and it wouldn’t have stopped them hiring it out again.
Always take zero damage waiver after that and factor that into the cost of car hire. I just want to walk away at the end of the hire so take it from the car hiring firm.
Last time, I hired from Sixt, there was a tiny scratch on an alloy, not clue where it came from, possibly from the rough track on the camping site. They wanted to take the excess etc, and I just told them I had zero excess waiver and they dropped it. Again, not the sort of damage that would stop them hiring the car out again, but they wanted to charge. If I didn’t have the waiver, I reckon the same thing would have happened again.
Edited by anonymous-user on Monday 4th April 07:23
Over over under steer said:
If it's the plastic bumper, some boiling water and a bit of pushing from behind might make it passable once it pops back to place.
What a pain though, hope it works out okay.
Ah nice idea, will keep it in mind thanks!What a pain though, hope it works out okay.
Will provide a full conclusion in the coming days.
HustleRussell said:
Sorry I can’t answer your question but I always insure the excess with MoneyMaxim for the cost of a pint or two.
I haven’t heard of this company but always book with Rental Cars and take out there extra policy. Only mentioning it as I’ve been in 2 bumps and each time the back up they provided worked effortlessly - once in the States, once in Ibiza. BobToc said:
Nothing to add on the incident in question, but will add an endorsement of carhireexcess.co.uk. Had a minor incident last week, Avis took £900 of my excess on Tuesday, the refund hit my account this morning. They couldn't have been easier to deal with.
Lovely, stories like this warm the soul.Update and Conclusion
Dropped the car back and they’d been made aware of the damage as i reported it at the time.
They took a quick look at the front corner, measured it with a little tool and told me not to worry about it.
I expected a call over the coming days to say they made a mistake but money refunded, called me for a customer satisfaction score and all done and dusted.
Dropped the car back and they’d been made aware of the damage as i reported it at the time.
They took a quick look at the front corner, measured it with a little tool and told me not to worry about it.
I expected a call over the coming days to say they made a mistake but money refunded, called me for a customer satisfaction score and all done and dusted.
wyson said:
Yes they will take the £1000 until everything is investigated.
They did this to me last time for a tiny ding in a door. The sort of thing someone opening their door into yours in a supermarket carpark will create.
They took months. They fully refunded me eventually, I think because their lease on the car ran out and they didn’t bother to fix it. The dent was tiny and it wouldn’t have stopped them hiring it out again.
Always take zero damage waiver after that and factor that into the cost of car hire. I just want to walk away at the end of the hire so take it from the car hiring firm.
Last time, I hired from Sixt, there was a tiny scratch on an alloy, not clue where it came from, possibly from the rough track on the camping site. They wanted to take the excess etc, and I just told them I had zero excess waiver and they dropped it. Again, not the sort of damage that would stop them hiring the car out again, but they wanted to charge. If I didn’t have the waiver, I reckon the same thing would have happened again.
They probably billed the unsuspecting customer who next hired the car after you They did this to me last time for a tiny ding in a door. The sort of thing someone opening their door into yours in a supermarket carpark will create.
They took months. They fully refunded me eventually, I think because their lease on the car ran out and they didn’t bother to fix it. The dent was tiny and it wouldn’t have stopped them hiring it out again.
Always take zero damage waiver after that and factor that into the cost of car hire. I just want to walk away at the end of the hire so take it from the car hiring firm.
Last time, I hired from Sixt, there was a tiny scratch on an alloy, not clue where it came from, possibly from the rough track on the camping site. They wanted to take the excess etc, and I just told them I had zero excess waiver and they dropped it. Again, not the sort of damage that would stop them hiring the car out again, but they wanted to charge. If I didn’t have the waiver, I reckon the same thing would have happened again.
Edited by wyson on Monday 4th April 07:23
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