Kia dealership delays - 4 week wait for a repair
Discussion
My Kia E Niro is currently booked in with the dealership but they can't look at it for 4 weeks!
Issue with the battery means it sometimes won't 'start' - can't select a gear - and it's down to an issue with the battery.
The RAC said the car isn't safe to drive to I've no car for 4 weeks. Not happy about this and I'll complain to Kia themselves, but don't hold out much hope.
Are all makes seeing these delays for warranty work or repairs? Or is it just a Kia thing?
Issue with the battery means it sometimes won't 'start' - can't select a gear - and it's down to an issue with the battery.
The RAC said the car isn't safe to drive to I've no car for 4 weeks. Not happy about this and I'll complain to Kia themselves, but don't hold out much hope.
Are all makes seeing these delays for warranty work or repairs? Or is it just a Kia thing?
Last year the button on the electronic handbrake on our 3 year old automatic Sportage stopped working. We notified them about this in October as the first MOT was due Nov. It took until February to resolve the issue - which was really only a case of swapping over a plastic button. The car was parked off road and unusable for all of this time.
Kia paid for a basic rental car for the period - but it was a constant battle to get any progress from them. The icing on the cake was that the rental company collected the car with a full tank of fuel and then charged us for refuelling too.
"Global chip shortages" were blamed for a part without electronics. It's the second time we've experienced the same fault.
In January I got sufficiently PO'd about the situation and took the console apart and made a repair using a piece of plastic from a butter spread lid. Maybe if someone had physically looked at the issue early on they could have done a similar repair - instead of what must have been hundreds of pounds spent on a rental car we didn't really want.
When the car was given back to us I still had to take it apart to fix an issue where one of the buttons on the console was sticking.
This single incident has tainted our brand perception.
Kia paid for a basic rental car for the period - but it was a constant battle to get any progress from them. The icing on the cake was that the rental company collected the car with a full tank of fuel and then charged us for refuelling too.
"Global chip shortages" were blamed for a part without electronics. It's the second time we've experienced the same fault.
In January I got sufficiently PO'd about the situation and took the console apart and made a repair using a piece of plastic from a butter spread lid. Maybe if someone had physically looked at the issue early on they could have done a similar repair - instead of what must have been hundreds of pounds spent on a rental car we didn't really want.
When the car was given back to us I still had to take it apart to fix an issue where one of the buttons on the console was sticking.
This single incident has tainted our brand perception.
SkodaIan said:
Exactly what I thought. SkodaIan said:
One thread seems sufficient.
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