Did the dealer break our car?
Did the dealer break our car?
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Discussion

Zio Di Roma

Original Poster:

4,186 posts

63 months

Friday 8th April 2022
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2018 Mini Countryman, 60k miles. Needed a clutch, service and MOT.

Ten days after collection the engine warning light comes on. "New exhaust sensor Sir. £250 please". On collection they said "if that doesn't work, we'll try something else". Great.

It didn't work. It went back in.

"It's the gubbins that adjusts the timing Sir. Big job, £3k. But Mini will pay some of it. Your bit is £700".

They are maintaining that the first sensor was definitely faulty.

Now, this is a car that has not put a foot wrong since new, Not a peep. Until it went in for a clutch.

Just bad luck or did they break it?




georgeyboy12345

4,665 posts

66 months

Friday 8th April 2022
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Just bad luck.

lb3nson

833 posts

120 months

Friday 8th April 2022
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Bad luck.
If they broke it I can’t see how the fault took 10 days to show itself, unless the car wasn’t used for 10 days.

captain.scarlet

1,891 posts

65 months

Friday 8th April 2022
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Was the EML (engine management light) on at all beforehand?

Any sensor that goes would still manifest itself via the EML or other warning message.


Zio Di Roma

Original Poster:

4,186 posts

63 months

Friday 8th April 2022
quotequote all
captain.scarlet said:
Was the EML (engine management light) on at all beforehand?

Any sensor that goes would still manifest itself via the EML or other warning message.
No. Only started 10 days after repair.

Geffg

1,347 posts

136 months

Friday 8th April 2022
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10 days after repair I’d put it down to just bad luck unfortunately. Don’t things come in 3’s?

The Road Crew

4,272 posts

191 months

Friday 8th April 2022
quotequote all
Probably bad luck but it sounds like they diagnose things by throwing parts (and your money) at the job!

Zio Di Roma

Original Poster:

4,186 posts

63 months

Friday 8th April 2022
quotequote all
The Road Crew said:
Probably bad luck but it sounds like they diagnose things by throwing parts (and your money) at the job!
I am minded to ask them to prove two components were faulty,

Jamescrs

6,531 posts

96 months

Friday 8th April 2022
quotequote all
Zio Di Roma said:
I am minded to ask them to prove two components were faulty,
You won't get them to do that.

If you arent happy with the garage find an independent specialist instead. There's plenty of Mini independents.

jonah35

3,940 posts

188 months

Friday 8th April 2022
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Regardless you can’t prove it
They won’t admit it

oldaudi

1,652 posts

189 months

Friday 8th April 2022
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I’d question why something 4 years old on 60K needs a new clutch!

iphonedyou

10,424 posts

188 months

Friday 8th April 2022
quotequote all
Zio Di Roma said:
I am minded to ask them to prove two components were faulty,
Why would they ever do that?

swisstoni

24,217 posts

310 months

Saturday 9th April 2022
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Did the £250 sensor ever ‘do the trick’?
ie did the Engine Light stay off for a while before coming back?

Zio Di Roma

Original Poster:

4,186 posts

63 months

Saturday 9th April 2022
quotequote all
swisstoni said:
Did the £250 sensor ever ‘do the trick’?
ie did the Engine Light stay off for a while before coming back?
Half a day.


anonymous-user

85 months

Saturday 9th April 2022
quotequote all
Lol, one of my friends has this sort of luck.

His car went in for a service with a main dealer and the turbo blew up on the mechanics’ test drive. They wanted £5k to fit a new engine. He got a reconditioned one and got an indy to do it for £2k all in.

Then with another car and another main dealer, his dual clutch gearbox mechatronic unit packed in when his car went in for a service. They wanted £2.5k to fix it. He paid that.

He is now deeply suspicious they deliberately sabotage cars to earn extra money.


Zio Di Roma

Original Poster:

4,186 posts

63 months

Saturday 9th April 2022
quotequote all
wyson said:
Lol, one of my friends has this sort of luck.

His car went in for a service with a main dealer and the turbo blew up on the mechanics’ test drive. They wanted £5k to fit a new engine. He got a reconditioned one and got an indy to do it for £2k all in.

Then with another car and another main dealer, his dual clutch gearbox mechatronic unit packed in when his car went in for a service. They wanted £2.5k to fix it. He paid that.

He is now deeply suspicious they deliberately sabotage cars to earn extra money.
On of our other cars went in for MOT last month alongside a service. It is the only place where our cars have ever failed on cuts in the tyres. But it again failed on a cut in the tyre.

Makes you wonder.

Dan W.

1,196 posts

109 months

Saturday 9th April 2022
quotequote all
Zio Di Roma said:
wyson said:
Lol, one of my friends has this sort of luck.

His car went in for a service with a main dealer and the turbo blew up on the mechanics’ test drive. They wanted £5k to fit a new engine. He got a reconditioned one and got an indy to do it for £2k all in.

Then with another car and another main dealer, his dual clutch gearbox mechatronic unit packed in when his car went in for a service. They wanted £2.5k to fix it. He paid that.

He is now deeply suspicious they deliberately sabotage cars to earn extra money.
On of our other cars went in for MOT last month alongside a service. It is the only place where our cars have ever failed on cuts in the tyres. But it again failed on a cut in the tyre.

Makes you wonder.
And did it have a cut in the tyre ?

Zio Di Roma

Original Poster:

4,186 posts

63 months

Saturday 9th April 2022
quotequote all
Dan W. said:
Zio Di Roma said:
wyson said:
Lol, one of my friends has this sort of luck.

His car went in for a service with a main dealer and the turbo blew up on the mechanics’ test drive. They wanted £5k to fit a new engine. He got a reconditioned one and got an indy to do it for £2k all in.

Then with another car and another main dealer, his dual clutch gearbox mechatronic unit packed in when his car went in for a service. They wanted £2.5k to fix it. He paid that.

He is now deeply suspicious they deliberately sabotage cars to earn extra money.
On of our other cars went in for MOT last month alongside a service. It is the only place where our cars have ever failed on cuts in the tyres. But it again failed on a cut in the tyre.


Makes you wonder.
And did it have a cut in the tyre ?
Yes, in the same place more or less as the previous time. In the interim, we had the car MOTd elsewhere - no cuts detected.

I also suspect foul play because they said the car needed pads and discs. I pointed out that they had been done 22k earlier. "Ah, sorry, technician error. Discs are fine". I agreed the pads, but in hindsight wonder whether I should have refused pending checking for myself.

Coming from a motor trade background (long time ago) I have been sensitised to garage "activities" but my hunch is that currently there is an uptick in garages finding things that need doing, if you get me.





dirky dirk

3,461 posts

201 months

Saturday 9th April 2022
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Minis.
They are a pile of ste.
I got given a free one abs I’d never have another

DavidJJ

222 posts

187 months

Saturday 9th April 2022
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You sound quite paranoid tbh. Why and what would you regard as an acceptable duration post service to not think "foul play" if a light comes on and would that be time based, mileage based or a combination?