Dent repair man - scratches on car
Discussion
Had a PDR dent person out yesterday to take two small dents out of the roof of my E91 3 series which were there from when I bought it. The guy seemed to be reputable and I checked out his reviews and previous work which seemed to be good. He also appears to do a lot of work on new/nearly new cars for dealerships.
Unfortunately, I was in a meeting while he carried out the work so I could not observe him doing it but our ring camera has caught the work. Rightly or wrongly but it's always recording as they do.
He's got the dents out fine but there are a bunch of fairly deep scratches that I spotted last night after washing the car that appear to be in the same area. From what I can see on the video he is using one of those PDR lights and has been dragging it around on the roof which IMO probably caused them. I did some brief hand polishing which took the edge off but they are still very visible.
I can't prove it from a photo as I don't have a photo of the whole roof before he came but I'm certain they weren't there before and if you watch the video you can hear and see the light being dragged around, it does appear to have a rubber case but still I'd be certain that was the cause.
What are my options here? I've messaged the guy to get his thoughts and I will send photos of the scratches but I've not mentioned a recording yet so as not to upset him or start accusing.
He wants £150 for the two dents which as I understand it appears to be reasonable as from getting a few quotes it was around the same or slightly more.
What would you do?? Unsure where to go from here if he denies it...
Unfortunately, I was in a meeting while he carried out the work so I could not observe him doing it but our ring camera has caught the work. Rightly or wrongly but it's always recording as they do.
He's got the dents out fine but there are a bunch of fairly deep scratches that I spotted last night after washing the car that appear to be in the same area. From what I can see on the video he is using one of those PDR lights and has been dragging it around on the roof which IMO probably caused them. I did some brief hand polishing which took the edge off but they are still very visible.
I can't prove it from a photo as I don't have a photo of the whole roof before he came but I'm certain they weren't there before and if you watch the video you can hear and see the light being dragged around, it does appear to have a rubber case but still I'd be certain that was the cause.
What are my options here? I've messaged the guy to get his thoughts and I will send photos of the scratches but I've not mentioned a recording yet so as not to upset him or start accusing.
He wants £150 for the two dents which as I understand it appears to be reasonable as from getting a few quotes it was around the same or slightly more.
What would you do?? Unsure where to go from here if he denies it...
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