Do I have a leg to stand on? Manufacturer extended warranty
Discussion
Evening all
TLDR - bought car privately last year with balance of an extended warranty included. Car developed slight oil leak, had ‘repaired’ under warranty, leak appeared again soon after (but now out of warranty period). Main dealer garage claim they fixed the leak and this must be a new one. It’s not. What can I do?
Last year I bought a Porsche Cayenne privately which had a few months manufacturer extended warranty left. During this warranty period, the car developed a very slight oil leak (which was picked up by an independent specialist when I took it in for a check before the warranty ran out - noticed a couple of oil drips on the bell housing). As a result, I took it in to my local main dealer and they diagnosed it as a turbo pipe right at the top of the engine that wasn’t quite connected up properly. There was some light oil misting around the pipe. Sorted, or so I thought.
A couple of months later I noticed a couple of spots of oil on the drive and so I contacted the main dealer to say that the leak was back. However, by this point the warranty had expired. They inspected it for free but said as there was so much oil (!) they couldn’t detect the source and so the car would need to have the engine out to detect the problem. It is common on these cars to develop leaks around the camchain cover and the rear main seal, both of which are at the back of the engine and require engine removal to sort (and both would make more sense as to why oil was detected on the bell housing).
To save going into masses of detail, the dealership in question have refused to do anything about this and it has been escalated to the service manager. As the leak was initially quite minor I did not pursue quite as intensely as perhaps I could, however inevitably the leak has got worse and now really needs addressing, and I am looking at a bill in the multiple thousands. It seems far too coincidental to me for the car to have developed two separate oil leaks, leaking down to the same approx location on the under tray, two months apart and my independent mechanic agrees with this. We are now around a year on since the initial back and forth.
So my question is this - what are my options? Is this something worse fighting, is there a case for legal action etc? Any advice would be very helpful!
TLDR - bought car privately last year with balance of an extended warranty included. Car developed slight oil leak, had ‘repaired’ under warranty, leak appeared again soon after (but now out of warranty period). Main dealer garage claim they fixed the leak and this must be a new one. It’s not. What can I do?
Last year I bought a Porsche Cayenne privately which had a few months manufacturer extended warranty left. During this warranty period, the car developed a very slight oil leak (which was picked up by an independent specialist when I took it in for a check before the warranty ran out - noticed a couple of oil drips on the bell housing). As a result, I took it in to my local main dealer and they diagnosed it as a turbo pipe right at the top of the engine that wasn’t quite connected up properly. There was some light oil misting around the pipe. Sorted, or so I thought.
A couple of months later I noticed a couple of spots of oil on the drive and so I contacted the main dealer to say that the leak was back. However, by this point the warranty had expired. They inspected it for free but said as there was so much oil (!) they couldn’t detect the source and so the car would need to have the engine out to detect the problem. It is common on these cars to develop leaks around the camchain cover and the rear main seal, both of which are at the back of the engine and require engine removal to sort (and both would make more sense as to why oil was detected on the bell housing).
To save going into masses of detail, the dealership in question have refused to do anything about this and it has been escalated to the service manager. As the leak was initially quite minor I did not pursue quite as intensely as perhaps I could, however inevitably the leak has got worse and now really needs addressing, and I am looking at a bill in the multiple thousands. It seems far too coincidental to me for the car to have developed two separate oil leaks, leaking down to the same approx location on the under tray, two months apart and my independent mechanic agrees with this. We are now around a year on since the initial back and forth.
So my question is this - what are my options? Is this something worse fighting, is there a case for legal action etc? Any advice would be very helpful!
Bordtea said:
Evening all
TLDR - bought car privately last year with balance of an extended warranty included. Car developed slight oil leak, had ‘repaired’ under warranty, leak appeared again soon after (but now out of warranty period). Main dealer garage claim they fixed the leak and this must be a new one. It’s not. What can I do?
Last year I bought a Porsche Cayenne privately which had a few months manufacturer extended warranty left. During this warranty period, the car developed a very slight oil leak (which was picked up by an independent specialist when I took it in for a check before the warranty ran out - noticed a couple of oil drips on the bell housing). As a result, I took it in to my local main dealer and they diagnosed it as a turbo pipe right at the top of the engine that wasn’t quite connected up properly. There was some light oil misting around the pipe. Sorted, or so I thought.
A couple of months later I noticed a couple of spots of oil on the drive and so I contacted the main dealer to say that the leak was back. However, by this point the warranty had expired. They inspected it for free but said as there was so much oil (!) they couldn’t detect the source and so the car would need to have the engine out to detect the problem. It is common on these cars to develop leaks around the camchain cover and the rear main seal, both of which are at the back of the engine and require engine removal to sort (and both would make more sense as to why oil was detected on the bell housing).
To save going into masses of detail, the dealership in question have refused to do anything about this and it has been escalated to the service manager. As the leak was initially quite minor I did not pursue quite as intensely as perhaps I could, however inevitably the leak has got worse and now really needs addressing, and I am looking at a bill in the multiple thousands. It seems far too coincidental to me for the car to have developed two separate oil leaks, leaking down to the same approx location on the under tray, two months apart and my independent mechanic agrees with this. We are now around a year on since the initial back and forth.
So my question is this - what are my options? Is this something worse fighting, is there a case for legal action etc? Any advice would be very helpful!
If you knew about the common faults on these cars like you say above, why didn’t you extend the warranty when it ran out? The above issues would be covered I presume? TLDR - bought car privately last year with balance of an extended warranty included. Car developed slight oil leak, had ‘repaired’ under warranty, leak appeared again soon after (but now out of warranty period). Main dealer garage claim they fixed the leak and this must be a new one. It’s not. What can I do?
Last year I bought a Porsche Cayenne privately which had a few months manufacturer extended warranty left. During this warranty period, the car developed a very slight oil leak (which was picked up by an independent specialist when I took it in for a check before the warranty ran out - noticed a couple of oil drips on the bell housing). As a result, I took it in to my local main dealer and they diagnosed it as a turbo pipe right at the top of the engine that wasn’t quite connected up properly. There was some light oil misting around the pipe. Sorted, or so I thought.
A couple of months later I noticed a couple of spots of oil on the drive and so I contacted the main dealer to say that the leak was back. However, by this point the warranty had expired. They inspected it for free but said as there was so much oil (!) they couldn’t detect the source and so the car would need to have the engine out to detect the problem. It is common on these cars to develop leaks around the camchain cover and the rear main seal, both of which are at the back of the engine and require engine removal to sort (and both would make more sense as to why oil was detected on the bell housing).
To save going into masses of detail, the dealership in question have refused to do anything about this and it has been escalated to the service manager. As the leak was initially quite minor I did not pursue quite as intensely as perhaps I could, however inevitably the leak has got worse and now really needs addressing, and I am looking at a bill in the multiple thousands. It seems far too coincidental to me for the car to have developed two separate oil leaks, leaking down to the same approx location on the under tray, two months apart and my independent mechanic agrees with this. We are now around a year on since the initial back and forth.
So my question is this - what are my options? Is this something worse fighting, is there a case for legal action etc? Any advice would be very helpful!
Edit to add that the fix that was done under warranty would only be covered until the factory warranty expired, which you probably know.
Edited by anonymous-user on Thursday 28th July 23:02
Your claim would be that the work carried out under the warranty was not done correctly. Therefore, I would have thought that your claim would be against the warranty provider assuming that the benefit of the warranty was assigned to you and they accept that - I think from what you have stated that is the case
I would ask if your "independent engineer" would state that the cause of the second leak is the result of the first leak not being addressed properly - if he/she does state that in writing, then I would write to the warranty provider formerly as a "letter before action" requesting that they pay for the cost of the repair to be done properly
If they don't then I would issue a money-on-line claim
I would ask if your "independent engineer" would state that the cause of the second leak is the result of the first leak not being addressed properly - if he/she does state that in writing, then I would write to the warranty provider formerly as a "letter before action" requesting that they pay for the cost of the repair to be done properly
If they don't then I would issue a money-on-line claim
MDMA . said:
If you knew about the common faults on these cars like you say above, why didn’t you extend the warranty when it ran out? The above issues would be covered I presume?
Edit to add that the fix that was done under warranty would only be covered until the factory warranty expired, which you probably know.
MDMA is correct. It’s always been the way. Edit to add that the fix that was done under warranty would only be covered until the factory warranty expired, which you probably know.
Edited by MDMA . on Thursday 28th July 23:02
Numpty with honours said:
Your claim would be that the work carried out under the warranty was not done correctly. Therefore, I would have thought that your claim would be against the warranty provider assuming that the benefit of the warranty was assigned to you and they accept that - I think from what you have stated that is the case
I would ask if your "independent engineer" would state that the cause of the second leak is the result of the first leak not being addressed properly - if he/she does state that in writing, then I would write to the warranty provider formerly as a "letter before action" requesting that they pay for the cost of the repair to be done properly
If they don't then I would issue a money-on-line claim
Thanks. In summary, that’s exactly it. The complicating factor is that the warranty provider is Porsche GB themselves as it’s their extended warranty. On the documentation it has the previous owners name, but the warranty is against the car so it’s transferable. I would ask if your "independent engineer" would state that the cause of the second leak is the result of the first leak not being addressed properly - if he/she does state that in writing, then I would write to the warranty provider formerly as a "letter before action" requesting that they pay for the cost of the repair to be done properly
If they don't then I would issue a money-on-line claim
MDMA . said:
If you knew about the common faults on these cars like you say above, why didn’t you extend the warranty when it ran out? The above issues would be covered I presume?
Edit to add that the fix that was done under warranty would only be covered until the factory warranty expired, which you probably know.
Hindsight is a wonderful thing. Simply took the view at the time it wasn’t worth the £1600 cost. To be fair, aside from this oil leak it has been fine. So, had they addressed it properly in the first place while the car was still under warranty, it would have been the correct move!Edit to add that the fix that was done under warranty would only be covered until the factory warranty expired, which you probably know.
Edited by MDMA . on Thursday 28th July 23:02
Gassing Station | General Gassing | Top of Page | What's New | My Stuff