Who takes responsibility? Damage to car

[TeaVR]

Ok - here goes.

I buy a car from a prestigious dealer.

There's a fault that they can't fix (not their brand).

They send the car to a main dealer (that deals in the brand).

Whilst at the (brand) dealer, a customer reverses into the car.

The customer has admitted fault and wants to go through his / her insurance (and has asked for my insurance details. I'm not happy about that one!).

I appreciate that accidents happen, but what I don't want to do is to get dragged through any logistical crap associated with getting the car fixed.

So, who should sort this out?


a) The dealer I bought the car from

b) The (brand) dealer where the accident happened?


Many thanks

[Pica-Pica]

The insurance of the customer who reversed into it. Simple as that. Go through your insurance company to get the claim sorted (and get a loan car paid by the other insurer too.

[TeaVR]

Also, what’s the rules regarding where the car goes for repairs?

[Krikkit]

TeaVR said:

Also, what’s the rules regarding where the car goes for repairs?

There aren't any when you're not the customer, but I'd insist on a flawless repair by a decent bodyshop.

[Hammer67]

I would suggest if you dropped the car off into the care of the selling dealer they are responsible for whatever happens to it.

[Draxindustries1]

Hammer67 said:

I would suggest if you dropped the car off into the care of the selling dealer they are responsible for whatever happens to it.

^This
If a customers car was damaged whilst in our care and on our property I'd take responsibility for it..

[TeaVR]

Thanks for the responses so far.

I pretty much agree.

Sometimes, being a petrol head is too much hassle!