V5C/Logbook delays
Discussion
Hi all,
I recently bought a car from a reputable main dealer. I have receipts, etc.
The purchase was on the 20/12/22, so today is 15days since I've purchased it. I've yet to receive a new log book, and the DVLA website is saying the 'Date of last V5C (logbook) issued July 2018'. Shouldn't it change almost instantly if the ownership was changed online by the dealership?
I've spoken to the dealer who has said they've put everything through. I've fully taxed the car too.
Could it just be a case of delayed post because of Royal Mail strikes and bank holidays meaning DVLA staff aren't working.. or has something fallen through the cracks?
I recently bought a car from a reputable main dealer. I have receipts, etc.
The purchase was on the 20/12/22, so today is 15days since I've purchased it. I've yet to receive a new log book, and the DVLA website is saying the 'Date of last V5C (logbook) issued July 2018'. Shouldn't it change almost instantly if the ownership was changed online by the dealership?
I've spoken to the dealer who has said they've put everything through. I've fully taxed the car too.
Could it just be a case of delayed post because of Royal Mail strikes and bank holidays meaning DVLA staff aren't working.. or has something fallen through the cracks?
itcaptainslow said:
Very similar - bought a car on 27/12/22, the V5 arrived yesterday!
All changes done online, which seems the key to receiving paperwork quickly.
So it seems there's probably an issue. Any advice on what I should do next? I guess I'll contact the dealer again to double-check they've sent it off and request the green slip.All changes done online, which seems the key to receiving paperwork quickly.
SheikhMidas said:
itcaptainslow said:
Very similar - bought a car on 27/12/22, the V5 arrived yesterday!
All changes done online, which seems the key to receiving paperwork quickly.
So it seems there's probably an issue. Any advice on what I should do next? I guess I'll contact the dealer again to double-check they've sent it off and request the green slip.All changes done online, which seems the key to receiving paperwork quickly.
If it was a 'reputable' dealer, how come you weren't provide with the new keeper slip from the V5c? Was it actually available?
Seems like it was lost to me. There has been no notification of a change of keeper received if they haven't issued a new one as indicated by the DVLA database. If a new V5c has had to be applied for first, it could be a long wait.
How was the VED purchased? If it was, then it will still be in the name of the previous keeper. When the change of keeper occurs, they'll get a refund and it will need to be bought again!
Seems like it was lost to me. There has been no notification of a change of keeper received if they haven't issued a new one as indicated by the DVLA database. If a new V5c has had to be applied for first, it could be a long wait.
How was the VED purchased? If it was, then it will still be in the name of the previous keeper. When the change of keeper occurs, they'll get a refund and it will need to be bought again!Edited by sixor8 on Wednesday 4th January 22:25
sixor8 said:
I it was 'reputable,' how come you weren't provide with the new keeper slip from the V5c? Was it actually available?
Seems like it was lost to me. There has been no notification of a change of keeper received if they haven't issued a new one as indicated by the DVLA database. If a new one has had to be applied for first, it could be a long wait.
It was a main dealer with decent reviews - agree though, they should've provided me the green slip, and I (an idiot) should've asked when it wasn't provided.Seems like it was lost to me. There has been no notification of a change of keeper received if they haven't issued a new one as indicated by the DVLA database. If a new one has had to be applied for first, it could be a long wait.
As I paid for tax online on their computer - I assumed that was the process.
I'm not sure if the 'date V5C last produced' on the DVLA database is immediately after the dealer notifies, as I've checked with a few friends who have bought cars recently, and the date is closer to the time they actually received their v5c, rather than bought the car.
If you bought the tax online, you used the document code on the new slip, presumably? It's actually the same as the one on the front but with an extra digit at the front, so you must have seen it? I don't understand why dealers or anybody for that matter, bothers to post off the old document when it's a 2 minute job online.
Otherwise, you've bought VED in the name of the previous keeper, if you used the code on the front of the V5c!
You're right about the 'date issued' it's when the computer spews out another V5c, not when they were notified, but it should be within only a few days if done online.
Otherwise, you've bought VED in the name of the previous keeper, if you used the code on the front of the V5c!
You're right about the 'date issued' it's when the computer spews out another V5c, not when they were notified, but it should be within only a few days if done online.
sixor8 said:
If you bought the tax online, you used the document code on the new slip, presumably? It's actually the same as the one on the front but with an extra digit at the front, so you must have seen it? I don't understand why dealers or anybody for that matter, bothers to post off the old document when it's a 2 minute job online.
Otherwise, you've bought VED in the name of the previous keeper, if you used the code on the front of the V5c!
You're right about the 'date issued' it's when the computer spews out another V5c, not when they were notified, but it should be within only a few days if done online.
I'm not sure what code was used - it was already setup in the system waiting for me. Really think something dodgy might have been going on now, as the car was shown as untaxed before I bought.Otherwise, you've bought VED in the name of the previous keeper, if you used the code on the front of the V5c!
You're right about the 'date issued' it's when the computer spews out another V5c, not when they were notified, but it should be within only a few days if done online.
SheikhMidas said:
Driversmatter said:
V5C arrived today. Purchased vehicle 05/12/22
Do you know if your dealership changed details online or via post?Gassing Station | General Gassing | Top of Page | What's New | My Stuff