Stolen car - anyone been asked for this by insurance?

[Inspectorclueso]

Our 19 plate D5 stolen today, whilst on a car park. Report to insurance today and they asked me to contact JLR with a SARs request, so that the insurance company can get the locking data.

I'm not sure how this works, I can only assume they want to read the key fobs to see what last happened via the fob, as the vehicle didn't have a tracker (it was not specified by the insurance co). We have both fobs of course, the one used to last lock the car and the spare which we keep at home (in a faraday box ironically)

Has anyone else come across this, I can't figure how they obtain the data when the car is missing, unless it's from the key. And surely, I'm going to have to go somewhere so that they can read the key ?

Any info appreciated - as you can imagine, this has been stressful !

[Rough101]

It does have a tracker, the manufacturer one you use with the app surely?

[normalbloke]

Inspectorclueso said:

Our 19 plate D5 stolen today, whilst on a car park. Report to insurance today and they asked me to contact JLR with a SARs request, so that the insurance company can get the locking data.

I'm not sure how this works, I can only assume they want to read the key fobs to see what last happened via the fob, as the vehicle didn't have a tracker (it was not specified by the insurance co). We have both fobs of course, the one used to last lock the car and the spare which we keep at home (in a faraday box ironically)

Has anyone else come across this, I can't figure how they obtain the data when the car is missing, unless it's from the key. And surely, I'm going to have to go somewhere so that they can read the key ?

Any info appreciated - as you can imagine, this has been stressful !

You’ll be gobsmacked when you realise how much data the car sends back to the manufacturer. There was a fairly recent murder case in Wales using a crossbow. They used the timings that the boot was opened and closed as part of the evidence. That was some LR product, and that data had gone back to the manufacturer and had been stored.

[georgeyboy12345]

normalbloke said:

Inspectorclueso said:

Our 19 plate D5 stolen today, whilst on a car park. Report to insurance today and they asked me to contact JLR with a SARs request, so that the insurance company can get the locking data.

I'm not sure how this works, I can only assume they want to read the key fobs to see what last happened via the fob, as the vehicle didn't have a tracker (it was not specified by the insurance co). We have both fobs of course, the one used to last lock the car and the spare which we keep at home (in a faraday box ironically)

Has anyone else come across this, I can't figure how they obtain the data when the car is missing, unless it's from the key. And surely, I'm going to have to go somewhere so that they can read the key ?

Any info appreciated - as you can imagine, this has been stressful !

You’ll be gobsmacked when you realise how much data the car sends back to the manufacturer. There was a fairly recent murder case in Wales using a crossbow. They used the timings that the boot was opened and closed as part of the evidence. That was some LR product, and that data had gone back to the manufacturer and had been stored.

That's some Columbo level stuff!

OPs username checks out too

[Inspectorclueso]

normalbloke said:

You’ll be gobsmacked when you realise how much data the car sends back to the manufacturer. There was a fairly recent murder case in Wales using a crossbow. They used the timings that the boot was opened and closed as part of the evidence. That was some LR product, and that data had gone back to the manufacturer and had been stored.

So how does the manufacturer get the data. Are we saying the vehicle is sending data back over the 4G network.

[Krikkit]

Inspectorclueso said:

So how does the manufacturer get the data. Are we saying the vehicle is sending data back over the 4G network.

Correct.

https://www.bbc.co.uk/news/uk-wales-51466273

[normalbloke]

Inspectorclueso said:

normalbloke said:

You’ll be gobsmacked when you realise how much data the car sends back to the manufacturer. There was a fairly recent murder case in Wales using a crossbow. They used the timings that the boot was opened and closed as part of the evidence. That was some LR product, and that data had gone back to the manufacturer and had been stored.

So how does the manufacturer get the data. Are we saying the vehicle is sending data back over the 4G network.

Many do.
https://www.telematics.com/new-jaguar-land-rover-m...

[Mikebentley]

Just give them what they want OP, it must be a horrible thing to deal with. My JLR cars have the trackers active. Sometimes I press the start button twice as the engine is near silent. This always results in a message to my phone and a phone call from JLR asking if the car and myself are ok. It’s quite reassuring.

The collection of data is incredible and many of the Chinese EVs collect facial recognition data etc which is concerning.

[agent006]

Inspectorclueso said:

I'm not sure how this works, I can only assume they want to read the key fobs to see what last happened via the fob,

They are after the locking info in an effort to try and prove you didn't lock it and therefore not pay out. Be very careful.

[Inspectorclueso]

agent006 said:

They are after the locking info in an effort to try and prove you didn't lock it and therefore not pay out. Be very careful.

I did of course think this, I've no reason to believe the car wasn't locked and of course, I suspect not providing this data access (Assuming the data does exist) would just prevent a claim being settled anyway. It's very disappointing that just when you need help and reassurance they launch into this...

I'll be getting back in touch with them tomorrow to get more details..

[Legacywr]

Surely, the primary use of this will be to locate the vehicle?

[WelshPetrolhead]

Legacywr said:

Surely, the primary use of this will be to locate the vehicle?

That's what I would have thought. They'll be wanting the data that the car sends to JLR, some of which can be seen by the owner in the InControl App.

I'd be forwarding that as quickly as possible if it was my car!

[Krikkit]

Legacywr said:

Surely, the primary use of this will be to locate the vehicle?

It'll be both - they'll send location information to the police (or an agency) for recovery, and check on the lock status to see if they can wiggle out of a claim

[Thats What She Said]

Inspectorclueso said:

they asked me to contact JLR with a SARs request, so that the insurance company can get the locking data.

Insurance co. want to see if you locked the car. If you didnt they will get their full wriggle on.

[LuS1fer]

A fair few years ago, I was prosecuting an insurance fraud involving a BMW Mini. The "perp" had both keys to "prove" it had been stolen.

The keys were read and it could tell you when each key was last used and where. It blew his story out of the water, needless to say.

[eldar]

agent006 said:

Inspectorclueso said:

I'm not sure how this works, I can only assume they want to read the key fobs to see what last happened via the fob,

They are after the locking info in an effort to try and prove you didn't lock it and therefore not pay out. Be very careful.

Locking is a red herring. The op has both keys, so some has taken it without keys. The telematics will provide data about when it was stolen and where it went.

No need to get all freeman-on-the-land, they want to recover the car.

[Inspectorclueso]

Thanks all. The bit I'm finding really hard to understand is how they get data from the car. I had no tracker subscription on it, just to be very clear the insurance did NOT specify it. So, it's been stolen, surely the receipt of any data from the car is entirely dependent on how the car connects to the web and of course, any systems that are reading data when it is connected. I assume the fact that the car had sat nav built in, must mean there's some kind of GPS link to the car which could aid location, but how would a central source i.e. Land Rover, know what the pattern of locking is, if the car hasn't been connected to their systems.

As mentioned earlier, I have no reason to believe it wasn't locked, my partner was using the car and had two passengers all of which recall the mirrors folding and indicators flashing as she locked it. This is more about I just don't get how JLR get the data real time - I can of course see how they'd get it at the next service, for example, via the car being plugged in.

[4Q]

My RR & ipace both run software updates occasionally so must have a permanent connection to JLR.

[myvision]

Inspectorclueso said:

Thanks all. The bit I'm finding really hard to understand is how they get data from the car. I had no tracker subscription on it, just to be very clear the insurance did NOT specify it. So, it's been stolen, surely the receipt of any data from the car is entirely dependent on how the car connects to the web and of course, any systems that are reading data when it is connected. I assume the fact that the car had sat nav built in, must mean there's some kind of GPS link to the car which could aid location, but how would a central source i.e. Land Rover, know what the pattern of locking is, if the car hasn't been connected to their systems.

As mentioned earlier, I have no reason to believe it wasn't locked, my partner was using the car and had two passengers all of which recall the mirrors folding and indicators flashing as she locked it. This is more about I just don't get how JLR get the data real time - I can of course see how they'd get it at the next service, for example, via the car being plugged in.

I have no tracker subscription on my BMW but the app tells me where it is and will even plan me a route to get to it. Handy if you forget where you left it!!
As far as I'm aware it's free as I don't pay anything for it that I know of.
It also tells you if it's locked and that the boot and bonnet etc are all closed

[Rough101]

You can of course unlock and start these cars from anywhere in the world through an app, as you can with many these days, albeit it doesn’t allow the transmission to go into drive and on some it will only idle, with no throttle response as well.

Volvo started this a long time ago. There is a SIM card buried in the car that’s in addition to any you might add for live Nav, Spotify etc., but organised thieves know where these are.