Ford Eco Boom Engine Problem
Discussion
Iv seen all of the problems previously raised with this engine and raised it with Ford, but apparently my problem is remote from the known issues and so I am currently in dispute with them.
I purchased a 14 plate Ford Fiesta Eco Boost in 2016 and in 2021, a knocking sound came from the engine, which has been diagnosed as a failed main engine bearing. They quoted me circa £5K to repair it when I only paid £11K for the car. They advised that it was unsafe to drive, so it has not been moved since January 2021.
The vehicle had a full service and MOT (mostly with Ford who I bought it from), other than its last service which was still a reputable firm who have provided statements of compliance with the Fiesta requirements (oil etc.) and logs from their servicing record. The vehicle was well kept, averaging circa 4500 miles a year since I had it and has so far completed 37,000 miles.
Once all of this has been provided to Ford, they still disregarded any claim and so I took them to the Motor Ombudsman. The Adjudicator ruled in my favour in June 2022, stating that Ford were to repair the damage etc. before Ford appealed the claim in September 2022. It has been escalated to the Motor Ombudsman and I am still yet to receive a response more than 17 months from when it was ruled in my favour.
Every time I speak to the Ombudsman, I am told that I am in a queue and as it is a free service, so I cannot really argue too much with this. However, I still have a 1.5 tonne paper weight that’s useless. It’s been so long now I do not feel as though I can close the claim or get rid of the car and I’m stuck in limbo.
Does anybody have any advice or inclination on the likely outcome should it be escalated further?
UPDATE 29/11/23: I forgot to mention above that it was more surround the Consumer Rights Act and the 6 year protection you have surrounding that the engine was not fit for purpose and considering that it ‘had’ been well maintained. Nonetheless, thanks for the feedback.
I purchased a 14 plate Ford Fiesta Eco Boost in 2016 and in 2021, a knocking sound came from the engine, which has been diagnosed as a failed main engine bearing. They quoted me circa £5K to repair it when I only paid £11K for the car. They advised that it was unsafe to drive, so it has not been moved since January 2021.
The vehicle had a full service and MOT (mostly with Ford who I bought it from), other than its last service which was still a reputable firm who have provided statements of compliance with the Fiesta requirements (oil etc.) and logs from their servicing record. The vehicle was well kept, averaging circa 4500 miles a year since I had it and has so far completed 37,000 miles.
Once all of this has been provided to Ford, they still disregarded any claim and so I took them to the Motor Ombudsman. The Adjudicator ruled in my favour in June 2022, stating that Ford were to repair the damage etc. before Ford appealed the claim in September 2022. It has been escalated to the Motor Ombudsman and I am still yet to receive a response more than 17 months from when it was ruled in my favour.
Every time I speak to the Ombudsman, I am told that I am in a queue and as it is a free service, so I cannot really argue too much with this. However, I still have a 1.5 tonne paper weight that’s useless. It’s been so long now I do not feel as though I can close the claim or get rid of the car and I’m stuck in limbo.
Does anybody have any advice or inclination on the likely outcome should it be escalated further?
UPDATE 29/11/23: I forgot to mention above that it was more surround the Consumer Rights Act and the 6 year protection you have surrounding that the engine was not fit for purpose and considering that it ‘had’ been well maintained. Nonetheless, thanks for the feedback.
Edited by Bradleychuck1910 on Wednesday 29th November 06:53
How many miles has the car covered in total?.....is it the 1.0 litre engine? does it have a wet timing belt ? .......IF yes to the last two questions.......main/ big end bearing failure can be due to a blocked oil pick up pipe , caused by the incorrect oil being used during a service damaging the wet belt ( particles of the rubber belt block the oil strainer) , As its been serviced in a non franchised garage , was the correct oil used ?
My advice would be to find a second hand engine and have it installed. Then either keep the car or move it on. Car break and if you aren't within the warranty period it's likely you that has to stump up the cost. Of course the engine should last longer than it has but that's just the way things go sometimes.
I can't see Ford having much interest or even see them acting on the suggestion they should repair it. It's a 10 year old car, with nearly 40k on it with a service at a non ford approved garage and no doubt missing service history whilst it is out of action/off the road. They'll use all of this to not repair it.
I can't see Ford having much interest or even see them acting on the suggestion they should repair it. It's a 10 year old car, with nearly 40k on it with a service at a non ford approved garage and no doubt missing service history whilst it is out of action/off the road. They'll use all of this to not repair it.
Bradleychuck1910 said:
Iv
Every time I speak to the Ombudsman, I am told that I am in a queue and as it is a free service, so I cannot really argue too much with this. However, I still have a 1.5 tonne paper weight that’s useless. It’s been so long now I do not feel as though I can close the claim or get rid of the car and I’m stuck in limbo.
Does anybody have any advice or inclination on the likely outcome should it be escalated further?
There is some good news; the kerb weight of the 2014 Fiesta Ecoboost is only 1.0 - 1.1 tonnes. Therefore you have only 67-75% of the paperweight you thought you had. Every time I speak to the Ombudsman, I am told that I am in a queue and as it is a free service, so I cannot really argue too much with this. However, I still have a 1.5 tonne paper weight that’s useless. It’s been so long now I do not feel as though I can close the claim or get rid of the car and I’m stuck in limbo.
Does anybody have any advice or inclination on the likely outcome should it be escalated further?
25-33% of the problem solved already.
J4CKO said:
Just pay to get it repaired and move on, sometimes cars break, can see why Ford are all that interested in fixing a car coming up to its tenth birthday.
This. A quick eBay search finds a garage doing supply and fit engine for £1600. Suck it up and use the car Ford have far more time and energy to fight you if they wish. Bradleychuck1910 said:
Iv seen all of the problems previously raised with this engine and raised it with Ford, but apparently my problem is remote from the known issues and so I am currently in dispute with them.
I purchased a 14 plate Ford Fiesta Eco Boost in 2016 and in 2021, a knocking sound came from the engine, which has been diagnosed as a failed main engine bearing. They quoted me circa £5K to repair it when I only paid £11K for the car. They advised that it was unsafe to drive, so it has not been moved since January 2021.
The vehicle had a full service and MOT (mostly with Ford who I bought it from), other than its last service which was still a reputable firm who have provided statements of compliance with the Fiesta requirements (oil etc.) and logs from their servicing record. The vehicle was well kept, averaging circa 4500 miles a year since I had it and has so far completed 37,000 miles.
Once all of this has been provided to Ford, they still disregarded any claim and so I took them to the Motor Ombudsman. The Adjudicator ruled in my favour in June 2022, stating that Ford were to repair the damage etc. before Ford appealed the claim in September 2022. It has been escalated to the Motor Ombudsman and I am still yet to receive a response more than 17 months from when it was ruled in my favour.
Every time I speak to the Ombudsman, I am told that I am in a queue and as it is a free service, so I cannot really argue too much with this. However, I still have a 1.5 tonne paper weight that’s useless. It’s been so long now I do not feel as though I can close the claim or get rid of the car and I’m stuck in limbo.
Does anybody have any advice or inclination on the likely outcome should it be escalated further?
Wherein a person carries out an act of self-harm by not moving on with life for the best part of 2 years, after a 7 year old car breaks down.I purchased a 14 plate Ford Fiesta Eco Boost in 2016 and in 2021, a knocking sound came from the engine, which has been diagnosed as a failed main engine bearing. They quoted me circa £5K to repair it when I only paid £11K for the car. They advised that it was unsafe to drive, so it has not been moved since January 2021.
The vehicle had a full service and MOT (mostly with Ford who I bought it from), other than its last service which was still a reputable firm who have provided statements of compliance with the Fiesta requirements (oil etc.) and logs from their servicing record. The vehicle was well kept, averaging circa 4500 miles a year since I had it and has so far completed 37,000 miles.
Once all of this has been provided to Ford, they still disregarded any claim and so I took them to the Motor Ombudsman. The Adjudicator ruled in my favour in June 2022, stating that Ford were to repair the damage etc. before Ford appealed the claim in September 2022. It has been escalated to the Motor Ombudsman and I am still yet to receive a response more than 17 months from when it was ruled in my favour.
Every time I speak to the Ombudsman, I am told that I am in a queue and as it is a free service, so I cannot really argue too much with this. However, I still have a 1.5 tonne paper weight that’s useless. It’s been so long now I do not feel as though I can close the claim or get rid of the car and I’m stuck in limbo.
Does anybody have any advice or inclination on the likely outcome should it be escalated further?
Either fix the car and move on, or sell the car and move on. Either way, stop hurting yourself.
If you want to actually force Ford to do something, you could sue, but you would most likely lose even more time and money.
The ombudsman, by the way, has no power to force Ford to do anything.
RSstuff said:
I've got some 3 year old Nike Air trainers, they've started to fall apart. Anyone have the address for the trainer ombudsman?
have you followed all the right steps here, no running around or jumping about ? Dont go down the legal route mind as it will have you on your uppers and break your sole.....
Back in 2015 my 8 year old ST220's main bearings failed at sub 60,000 miles despite a full service history and relatively easy life. Ford were not entertaining any claim on them whatsoever, or even a discount towards a new car. After that I started servicing my cars myself. And didn't buy any more fords.
So let me get this straight, you bought the car with roughly the 1 year balance of a 3 year warranty. You then let that lapse and didn’t extend it. Fully 4 years out of coverage you had an issue on a 7 year old car and you expect Ford to care why? They’re not responsible indefinitely chap, that’s how a warranty period works…
In the meantime whilst it’s been sitting the value of your car has gone down and the cost of repair has gone up (inflation and costs to repair anything that might’ve gone wrong in the three years it’s been sat doing nothing - dirty fuel system, expired tyres etc) - does this seem sensible to you OP?
Scrap it and move on or repair it and sell it either way cut your losses ffs
In the meantime whilst it’s been sitting the value of your car has gone down and the cost of repair has gone up (inflation and costs to repair anything that might’ve gone wrong in the three years it’s been sat doing nothing - dirty fuel system, expired tyres etc) - does this seem sensible to you OP?
Scrap it and move on or repair it and sell it either way cut your losses ffs
Bradleychuck1910 said:
I took them to the Motor Ombudsman. The Adjudicator ruled in my favour in June 2022, stating that Ford were to repair the damage etc. before Ford appealed the claim in September 2022. It has been escalated to the Motor Ombudsman and I am still yet to receive a response more than 17 months from when it was ruled in my favour.
Have you filed a Service Complaint about the Ombudsman not progressing your case for over a year since Ford appealed?https://www.themotorombudsman.org/consumers/servic...
As others have pointed out, even if you win all this fight, Ford are under no obligation to do anything. And even if they did, you now have an older car with a new engine but 'stood for a long time' problems elsewhere like dried rubber, rusty parts etc. My father just bought a seriously low miles (6k) 2017 Panda which had sat in a garage for two years unused since the pandemic - and he is having a lot of issues such as oil leak, a few electrical gremlins including dodgy engine management system and worn wheel bearings. Cars are designed to be driven and and get all warm and oiled up - not sit in the cold unmoving for years on end.
Sell it spares and repair and move on.
Sell it spares and repair and move on.
POIDH said:
As others have pointed out, even if you win all this fight, Ford are under no obligation to do anything. And even if they did, you now have an older car with a new engine but 'stood for a long time' problems elsewhere like dried rubber, rusty parts etc. My father just bought a seriously low miles (6k) 2017 Panda which had sat in a garage for two years unused since the pandemic - and he is having a lot of issues such as oil leak, a few electrical gremlins including dodgy engine management system and worn wheel bearings. Cars are designed to be driven and and get all warm and oiled up - not sit in the cold unmoving for years on end.
Sell it spares and repair and move on.
Actually this advice is incorrect. If the Ombudsman rules in his favour, they ARE obliged to do something. Ombudsman decisions are binding on the company subject to the complaint. Its all well and good people giving advice like sell for spares and move on, but what if he prejudices his claim by doing this?Sell it spares and repair and move on.
My advice would be 1) chase the Ombudsman. Tell them its poor they have taken so long to adjudicate (I Know from experience they have huge backlogs and are always recruiting as the turnover is so great from staff) 2) perhaps buy a cheap shed to get you around in the short term until you get a decision.
Btw, FWIW I think you've done well to get a decision in your favour and its probably only because Ford ecoboost engine issues are so high profile. I cant imagine many people submitting a claim 5 years after buying a second hand car would be so lucky, full history or not.
Anyone reading this thread, maybe a good reason to avoid this engine if considering a second hand purchase and yes I am aware Ford have shifted thousands of the things....
greenarrow said:
POIDH said:
As others have pointed out, even if you win all this fight, Ford are under no obligation to do anything. And even if they did, you now have an older car with a new engine but 'stood for a long time' problems elsewhere like dried rubber, rusty parts etc. My father just bought a seriously low miles (6k) 2017 Panda which had sat in a garage for two years unused since the pandemic - and he is having a lot of issues such as oil leak, a few electrical gremlins including dodgy engine management system and worn wheel bearings. Cars are designed to be driven and and get all warm and oiled up - not sit in the cold unmoving for years on end.
Sell it spares and repair and move on.
Actually this advice is incorrect. If the Ombudsman rules in his favour, they ARE obliged to do something. Ombudsman decisions are binding on the company subject to the complaint. Its all well and good people giving advice like sell for spares and move on, but what if he prejudices his claim by doing this?Sell it spares and repair and move on.
ombudsman said:
Our powers
Check our Codes of Practice
Putting things right
We are not here to take sides, our role is to investigate the complaint by taking account of any information, facts and evidence available and resolve the matter fairly if there is evidence to show that the business has done something wrong.
We are not here to punish companies but aim to put you in the position you would have been in had the problem not occurred.
We can recommend:
If you reject our decision, you lose the right to the resolution we have offered but you will be able to take your complaint elsewhere, such as the courts.
Penalty points
The Motor Ombudsman can issue penalty points to businesses that fail to comply with The Code of Practice or engage in the dispute resolution process.
Failure to comply with a request for adjudication or the terms of a final decision means that a business’ accreditation may be placed in a state of suspension in line with the terms and conditions, and they may then be suspended from the Code.
Disciplinary action
The Independent Compliance Assessment Panel (ICAP) is an independent panel which monitors the operation of the Codes and the accredited businesses’ compliance with those Codes. ICAP will also meet to review cases of persistent or serious breaches of the Code by accredited businesses.
ICAP is independent of the sector and its authority over accredited businesses reflects the serious nature with which The Motor Ombudsman views non–compliance. It is the responsibility of The Motor Ombudsman to acknowledge when an accredited business has breached the Codes in a manner that requires more than adjudication and make a referral to ICAP.
ref: https://www.themotorombudsman.org/motor-ombudsman/...
@greenarrow, please explain how Ford are obliaged to do something, and how Ombudsman decisions are binding. The above quote shows how the ombudsman's decisions are only advisory, and that they can issue "penalty points" (which are worthless, and akin do the ombudsman writing "Ford was bad" on their own scrapbook)Check our Codes of Practice
Putting things right
We are not here to take sides, our role is to investigate the complaint by taking account of any information, facts and evidence available and resolve the matter fairly if there is evidence to show that the business has done something wrong.
We are not here to punish companies but aim to put you in the position you would have been in had the problem not occurred.
We can recommend:
- an apology;
- an explanation of what went wrong;
- a practical action to correct the problem;
- and/or a financial award (subject to a limit).
If you reject our decision, you lose the right to the resolution we have offered but you will be able to take your complaint elsewhere, such as the courts.
Penalty points
The Motor Ombudsman can issue penalty points to businesses that fail to comply with The Code of Practice or engage in the dispute resolution process.
Failure to comply with a request for adjudication or the terms of a final decision means that a business’ accreditation may be placed in a state of suspension in line with the terms and conditions, and they may then be suspended from the Code.
Disciplinary action
The Independent Compliance Assessment Panel (ICAP) is an independent panel which monitors the operation of the Codes and the accredited businesses’ compliance with those Codes. ICAP will also meet to review cases of persistent or serious breaches of the Code by accredited businesses.
ICAP is independent of the sector and its authority over accredited businesses reflects the serious nature with which The Motor Ombudsman views non–compliance. It is the responsibility of The Motor Ombudsman to acknowledge when an accredited business has breached the Codes in a manner that requires more than adjudication and make a referral to ICAP.
ref: https://www.themotorombudsman.org/motor-ombudsman/...
greenarrow said:
My advice would be 1) chase the Ombudsman. Tell them its poor they have taken so long to adjudicate (I Know from experience they have huge backlogs and are always recruiting as the turnover is so great from staff) 2) perhaps buy a cheap shed to get you around in the short term until you get a decision.
Btw, FWIW I think you've done well to get a decision in your favour and its probably only because Ford ecoboost engine issues are so high profile. I cant imagine many people submitting a claim 5 years after buying a second hand car would be so lucky, full history or not.
Anyone reading this thread, maybe a good reason to avoid this engine if considering a second hand purchase and yes I am aware Ford have shifted thousands of the things....
Anyone reading this thread should probably take it with a pinch of salt unless they are prepared to read and digest loads of stuff linked from it, which of course they won't be arsed to.Btw, FWIW I think you've done well to get a decision in your favour and its probably only because Ford ecoboost engine issues are so high profile. I cant imagine many people submitting a claim 5 years after buying a second hand car would be so lucky, full history or not.
Anyone reading this thread, maybe a good reason to avoid this engine if considering a second hand purchase and yes I am aware Ford have shifted thousands of the things....
greenarrow said:
Actually this advice is incorrect. If the Ombudsman rules in his favour, they ARE obliged to do something. Ombudsman decisions are binding on the company subject to the complaint. Its all well and good people giving advice like sell for spares and move on, but what if he prejudices his claim by doing this?
My advice would be 1) chase the Ombudsman. Tell them its poor they have taken so long to adjudicate (I Know from experience they have huge backlogs and are always recruiting as the turnover is so great from staff) 2) perhaps buy a cheap shed to get you around in the short term until you get a decision.
Btw, FWIW I think you've done well to get a decision in your favour and its probably only because Ford ecoboost engine issues are so high profile. I cant imagine many people submitting a claim 5 years after buying a second hand car would be so lucky, full history or not.
Anyone reading this thread, maybe a good reason to avoid this engine if considering a second hand purchase and yes I am aware Ford have shifted thousands of the things....
Probably why Ford are fighting it so much. Can’t have everyone with a dodgy engine wanting them to fix it free. You only need to spend 5 minutes on google to see that there are a few issues with this engine. My advice would be 1) chase the Ombudsman. Tell them its poor they have taken so long to adjudicate (I Know from experience they have huge backlogs and are always recruiting as the turnover is so great from staff) 2) perhaps buy a cheap shed to get you around in the short term until you get a decision.
Btw, FWIW I think you've done well to get a decision in your favour and its probably only because Ford ecoboost engine issues are so high profile. I cant imagine many people submitting a claim 5 years after buying a second hand car would be so lucky, full history or not.
Anyone reading this thread, maybe a good reason to avoid this engine if considering a second hand purchase and yes I am aware Ford have shifted thousands of the things....
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