Car Hire Excess Insurance
Car Hire Excess Insurance
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Discussion

bad company

Original Poster:

21,748 posts

292 months

Thursday 14th December 2023
quotequote all
I’m fed up with paying extortionate amounts to the car hire firms. There’s plenty of firms advertising excess cover but I’ve never heard of most of them.

Anyone have experience of successful claims?

bobsavage789

826 posts

80 months

Thursday 14th December 2023
quotequote all
Admittedly this was in 2017, but I had a very good experience with https://www.carhireexcess.com/

The other driver failed to negotiate a steep Italian hill adequately, and ended up scraping a lot of the bumper/front wing. My credit card (taken by the hire company) was charged £1200. I sent the receipts off to CHE and received a cheque within a few days. No quibbles or hassle. All for £30 as well!

Percy Cushion

1,271 posts

246 months

Thursday 14th December 2023
quotequote all
I normally book flights, hotels and car hire through Booking.com, they now offer car hire excess insurance. I had to make a claim once after kerbing an alloy and it was paid within a few days.

-crookedtail-

1,587 posts

216 months

Thursday 14th December 2023
quotequote all
I use Eversure and they seem fine and came recommended on here a few years ago. I've never had to claim to put that to the test.

They don't insure Greenmotion (who does?) though so stick with the decent providers and you'll be ok

SaTTaN

285 posts

273 months

Thursday 14th December 2023
quotequote all
I hire (boring) cars a lot, I look at it as the insurance excess (~£1000) being the same as my vol. excess on my own insurance (e.g. I'm generally only claiming if it's serious).

So the way I look at it I save more by saving the 20-30% increase in hire-car cost vs. taking the excess.

>Fingers crossed< I've only ever had to pay it once in 20yrs of maybe 10-15 rentals a year.

Your mileage may vary... but it's a massive rip-off/upsell (like the £20/day GPS rental - Avis, I'm looking at you) - esp when a lot of current car stock has built-in nav or car-play.

mmm-five

12,248 posts

310 months

Thursday 14th December 2023
quotequote all
SaTTaN said:
I hire (boring) cars a lot, I look at it as the insurance excess (~£1000) being the same as my vol. excess on my own insurance (e.g. I'm generally only claiming if it's serious).

So the way I look at it I save more by saving the 20-30% increase in hire-car cost vs. taking the excess.

>Fingers crossed< I've only ever had to pay it once in 20yrs of maybe 10-15 rentals a year.

Your mileage may vary... but it's a massive rip-off/upsell (like the £20/day GPS rental - Avis, I'm looking at you) - esp when a lot of current car stock has built-in nav or car-play.
I think the OP is looking for a recommendation on the policies you can buy that cover you for a year, rather than the ones added on as a daily charge by the hire company (which are sometimes the same cost as the hire itself).

The last one I used (before I stopped needing to use hire cars frequently) was with Questor. No experience of the claims process as I never had to claim, but it was £45 for the year.

https://questor-insurance.co.uk

C69

1,205 posts

38 months

Thursday 14th December 2023
quotequote all
I've used a few providers in the past, the most recent being Leisure Guard. However, I haven't had to claim so I can't comment on that critical part of the process.

Moneymaxim is a useful price comparison site: https://www.moneymaxim.co.uk/car-hire-excess-insur...

Also, the Martin Lewis site has some discount codes if you go direct: https://www.moneysavingexpert.com/travel/cheap-car...

SaTTaN

285 posts

273 months

Thursday 14th December 2023
quotequote all
Also: I think American Express travel insurance has this sort of protection included - "free" ("included") if you have an amex card of a certain level - likely not the cheapest way of getting it, but they are usually very helpful / reliable.

scottygib553

718 posts

121 months

Saturday 16th December 2023
quotequote all
The travel insurance provided by Revolut on their Metal and Ultra plan has served me well, it’s XCover I think. Had a self inflicted incident in a car park that ran up over a grand and once I got the repair estimate from Europcar (took a week) and gave the other documents I was paid out in 18 hours. Nobody called me back.
To their credit, Europcar also waited until I had all the docs before charging my card so I was only out of pocket for…a day.

bad company

Original Poster:

21,748 posts

292 months

Saturday 16th December 2023
quotequote all
scottygib553 said:
The travel insurance provided by Revolut on their Metal and Ultra plan has served me well, it’s XCover I think. Had a self inflicted incident in a car park that ran up over a grand and once I got the repair estimate from Europcar (took a week) and gave the other documents I was paid out in 18 hours. Nobody called me back.
To their credit, Europcar also waited until I had all the docs before charging my card so I was only out of pocket for…a day.
That sounds good but there’s an exclusion for hiring within 200 kilometres of home. That doesn’t work for me.

fourstardan

6,385 posts

170 months

Saturday 16th December 2023
quotequote all
I use https://www.insurance4carhire.com

I was conned in Nice in April, got a thread here somewhere. Claim against me from Europcar was 270 quid, policy id bought for the 4 days was 17 quid.

Hardest bit was getting all of the documentation right, you'll have to admit liability on the claim and settle it with the pre agreed excess then they'll refund the excess you paid.

It took a few weeks but got there.

It's a must do now days.

Edited by fourstardan on Saturday 16th December 17:31

InfamousK

840 posts

216 months

Saturday 16th December 2023
quotequote all
These excess insurances are usually not worth the paper they're written on.

fourstardan

6,385 posts

170 months

Saturday 16th December 2023
quotequote all
InfamousK said:
These excess insurances are usually not worth the paper they're written on.
Explain please

ninepoint2

3,998 posts

186 months

Saturday 16th December 2023
quotequote all
InfamousK said:
These excess insurances are usually not worth the paper they're written on.
Rubbish, I've had a no quibble pay out before from Carhireexcess

bad company

Original Poster:

21,748 posts

292 months

Saturday 16th December 2023
quotequote all
InfamousK said:
These excess insurances are usually not worth the paper they're written on.
That’s why I asked for recommendations. Otherwise I’ll probably buy the RAC insurance on the grounds that they can perhaps be trusted.

InfamousK

840 posts

216 months

Saturday 16th December 2023
quotequote all
Did many years at a car hire firm, these insurances often don't cover the whole vehicle.
You'll find tyres or glass isn't covered, roofs aren't covered, or even the doors aren't covered. Just read the fine print.


If these insurances can do you insurance annually for a year for fifty quid - Do you really think they're that good?

StescoG66

2,397 posts

169 months

Saturday 16th December 2023
quotequote all
InfamousK said:
Rubbish, I've had a no quibble pay out before from Carhireexcess
Me too. Twice.

To be frank, nowadays go to a car hire desk with your eyes open. Wide open. Check everything when you pick up and notify even the slightest blemish before you drive off. If my recent experience with Firefly was anything to go by. Flybds would be more apt. Thankfully I had photos to back up the evidence was there at pick up that saved my wallet.....

Gibbler290

718 posts

121 months

Sunday 17th December 2023
quotequote all
InfamousK said:
Did many years at a car hire firm, these insurances often don't cover the whole vehicle.
You'll find tyres or glass isn't covered, roofs aren't covered, or even the doors aren't covered. Just read the fine print.


If these insurances can do you insurance annually for a year for fifty quid - Do you really think they're that good?
It’s because they aren’t supposed to cover the whole vehicle. None of them claim to do so. It’s car hire excess cover where you are insured up to to the amount in the damage waiver which is commonly £€1500-2000. The car hire company has always been on the hook for the rest.

InfamousK

840 posts

216 months

Sunday 17th December 2023
quotequote all
Gibbler290 said:
InfamousK said:
Did many years at a car hire firm, these insurances often don't cover the whole vehicle.
You'll find tyres or glass isn't covered, roofs aren't covered, or even the doors aren't covered. Just read the fine print.


If these insurances can do you insurance annually for a year for fifty quid - Do you really think they're that good?
It’s because they aren’t supposed to cover the whole vehicle. None of them claim to do so. It’s car hire excess cover where you are insured up to to the amount in the damage waiver which is commonly £€1500-2000. The car hire company has always been on the hook for the rest.
What I'm saying is that if the tyre was damaged or the alloy. The excess insurance a lot of the time doesn't cover the customer because more often than not they don't even cover 3⁄4 of the body.

Plymo

1,242 posts

115 months

Sunday 17th December 2023
quotequote all
InfamousK said:
Gibbler290 said:
InfamousK said:
Did many years at a car hire firm, these insurances often don't cover the whole vehicle.
You'll find tyres or glass isn't covered, roofs aren't covered, or even the doors aren't covered. Just read the fine print.


If these insurances can do you insurance annually for a year for fifty quid - Do you really think they're that good?
It’s because they aren’t supposed to cover the whole vehicle. None of them claim to do so. It’s car hire excess cover where you are insured up to to the amount in the damage waiver which is commonly £€1500-2000. The car hire company has always been on the hook for the rest.
What I'm saying is that if the tyre was damaged or the alloy. The excess insurance a lot of the time doesn't cover the customer because more often than not they don't even cover 3?4 of the body.
Depends on the provider I suppose - mine (from Questor) covers, in addition to keys, misfuelling, etc:

"Excess Reimbursement
We will pay up to the amount stated on the certificate of insurance which you are liable for under your rental agreement
for the following types of claim:
1. Weather related claims
2. Damage caused by fire or explosion
3. Accidental and malicious damage
4. Collisions with animals
5. Theft or attempted theft
If you have purchased an annual policy the limit shown on the certificate of insurance is the total amount you may claim
in the period of insurance.

Loss Damage Waiver
We will pay up to the amount stated on the certificate of insurance which you are liable for under your rental agreement
for the following types of claim:
1. Damage to Tyres, Wheels, Rims and Alloys
2. Windscreen and other glass on the vehicle
3. Damage to undercarriage and roof"



The cover sold by the hire companies does seem to exclude just about anything that might actually get damaged though, certainly I've always recommended to people to buy excess cover from a 3rd party rather than the hire company as it seems much better frankly.