Buyer experiences on Vinted

[Ubiquitous2024]

I have been using this platform with no issues since January, and spent a fair bit of money. I have been really impressed with it up until my first issue a few weeks ago.

Top purchased, pictured and described in excellent condition. When it arrived I opened the box to find it ripped in two places and 2 small holes also in it. Within 20 mins of delivery I informed the seller (politely and with images) and said I would return the item for a refund. Cue a load of gangster type speak about "nah bruv you dun it innit" and a refusal to co-operate at all stages. I presumed I would be covered under the buyer protection and be looked after by Vinted but seemingly not. The seller drew out the entire process, refused to pay for return postage, didn't respond to any messages and did all they could to delay and not co-operate. The listing had the rips carefully folded over and not shown in the images.

I did absolutely nothing wrong whatsoever and am still out of pocket today. I initiated Vinted support after a week of their obstructive behaviour and basically, they have just sent cut and paste auto responses and won't get involved. I am told the system will auto refund me however all the deadlines have passed now, the seller has received their return but still no refund. And I had to pay the return postage. As a user of Ebay for almost 25 years I know this would not play out on that platform the way it has here.

I am also unable to leave them any feedback either.

I am really surprised and find it quite shockingly poor to be honest. Anyone else had this on Vinted?

[CTO]

https://www.mumsnet.com/

HTH

[Silenoz]

Yes sadly a couple of times. I only use it for selling now, as I know the stuff I sell is decent. Vinted support is non-existent and there is no escalation route. Did you pay with a credit card? If so, may be worth seeing if you can do a chargeback via your credit card issuer.

[Ubiquitous2024]

It's only a tenner so prepared to suck it up however for a well known platform it's amazingly poor. Puts me off using it.

[Ryyy]

I thought payment was only released once the buyer had accepted and clicked they were happy with the parcel

ETA: I know that doesn't really help but usually vinted are alright?unfortunately you've just met a bad seller.

[Ubiquitous2024]

Ryyy said:

I thought payment was only released once the buyer had accepted and clicked they were happy with the parcel

ETA: I know that doesn't really help but usually vinted are alright?unfortunately you've just met a bad seller.

It is released at that point to the seller, however, it it instantly taken from the buyer. So the money is with neither of us and hasn 't been.

Not being able to leave feedback is poor to. Lesson learnt, Vinted is just another nasty marketplace with minimal to no support.