Ioniq 5N 2 Year service - Dealer quoting £500

[TheBinarySheep]

I've tried to book my Ioniq 5N in for it's 2 year service, and the dealer are telling me that it's £500 and requires the following;

- Brake fluid
- Remote key battery (I've already changed it)
- Cabin filter
- Coolant change
- Lubrication stuff and some visual inspections

When I've been looking online it looks like people have been paying around £150 for the 2 year service and the service schedule for the standard Ioniq 5 doesn't require Coolant change until the four year service.

I've thought that maybe the coolant change is specific to the 5N on a two year service, but I can't find a service schedule online for the 5N, I can only find it for the standard 5.

Has anyone had their 5N serviced yet?

[Antony Moxey]

Buys £60,000 car, baulks at less than 0.5% annual servicing costs.

[ST3.14159265358979323846]

Shop around.

I'm surprised that dealer didn't add tyre rotation and environmental disposal surcharge.

My wife had one KIA dealer try to bill her for oil disposal on an EV.

Don't ask KIA or Hyundai, they don't give a monkeys what the dealers do.

[TheBinarySheep]

Antony Moxey said:

Buys £60,000 car, baulks at less than 0.5% annual servicing costs.

Who's baulking?

Read the post. I'm questioning the cost and the work required at the 2 year service because it's different from what I'm finding online.

I don't have a problem paying £500 for the service, but I do have a problem paying for work that isn't scheduled to be required for another two years.

My last car was a £58k car, but it's services costs were only £85 every two years, so relative to that £500 is expensive.

[Antony Moxey]

TheBinarySheep said:

Antony Moxey said:

Buys £60,000 car, baulks at less than 0.5% annual servicing costs.

Who's baulking?

Read the post. I'm questioning the cost and the work required at the 2 year service because it's different from what I'm finding online.

I don't have a problem paying £500 for the service, but I do have a problem paying for work that isn't scheduled to be required for another two years.

My last car was a £58k car, but it's services costs were only £85 every two years, so relative to that £500 is expensive.

I did read the post. It sounds like your baulking.

[DaveCWK]

I think i'd just ask the dealer to confirm if this work is all required to maintain the warranty or is any of it discretionary.

[vikingaero]

I think the typical price quoted of £150-£250 is for the standard vanilla Ioniq 5 and not the 5N.

[WCZ]

deffo sounds expensive

[Frimley111R]

£80 of that is just VAT remember.

[Panamax]

TheBinarySheep said:

My last car was a £58k car, but it's services costs were only £85 every two years,

Presumably that was back in 1995.

[thebraketester]

Sounds about right. I've had a quote for 600 for a 40k service. I think it's the battery coolant that bumps up the price of it.

[Merry]

Panamax said:

Presumably that was back in 1995.

Or was a Tesla that only required a cabin filter and doesn't have a defined service schedule?

[Davie]

Surely the car comes with details of it's required service schedule which will also presumably list the advised items by age and mileage too? So the question to the dealer network and / or Hyundai customer care is "What is the basic requirements at X years / X miles to fulfil the warranty obligations" as things like remote battery and brake fluid were generally always advised at certain intervals but not compulsory... but again, surely this sort of information comes with the car, can be obtained from the main dealers or Hyundai direct?

[TheBinarySheep]

Merry said:

Or was a Tesla that only required a cabin filter and doesn't have a defined service schedule?

Yep, a Tesla. Service requirements are cabin and brake fluid change every two years I think.

[TheBinarySheep]

Davie said:

Surely the car comes with details of it's required service schedule which will also presumably list the advised items by age and mileage too?

You'd think, but I've gone through the booklet and there's no service schedule in it.

The only information I can find online is for the standard Ioniq 5. https://dmassets.hyundai.com/is/content/hyundaiaut...

I tried to ask the Dealership, but you just get through to a call centre and they just tell you what the computer says.

Maybe the 5N needs the coolant changed every 2 year, and if so, then fair enough as long as I'm not paying for something that doesn't need to be done.

[Sheepshanks]

Try using the Hyundai website - it’s £218 on a random Ioniq 5N at my local dealer, however they are clueless, they didn’t do most of the stuff on the 20K service (done at a year old due to mileage) on our Kona and then stamped the book for the wrong service.

They warned me the 40K service would be expensive due to coolant change - it’s 10yrs on the newer models. They seemed surprised - but then everything about servicing the car seemed to be a surprise to them.

Oh, and wheel rotation is part of the 40K service - they told me it was impossible due to TPS sensors embedded in the wheel. To be fair, they did admit this was nonsense - but they still didn’t rotate the wheels. I’m certain they didn’t change the brake fluid and I’ll eat my hat if they changed the key battery.

The service sheet is on the Hyundai website.


NB - make sure they renew the roadside assistance.

[thebraketester]

What needs to be done and what they have on the service schedule are sometimes not the same. Does the battery coolant need changing? Probably not, but I'm guessing if you want the battery warranty to hold out then it's probably not sensible to skip it.

[Davie]

I think that's what it boils down to... what is a required service item and what is just a recommendation? Does it stipulate the coolant must be changed at 2yrs and if you skip it, you can wave the warranty goodbye or is it just a dealer add on that'll gave no detrimental effect on any potential warranty concerns down the line. Lots of cars just get the absolute basic service points whilst under the warranty period... not necessarily a good thing but if it's satisfying the terms of the warranty then it's enough.

[TheBinarySheep]

Sheepshanks said:

The service sheet is on the Hyundai website.

Yeh that's what I've been looking at, but it doesn't specifically mention the 5N which made me wonder if it has slightly different service requirements.

According the standard 5's service sheet, it needs;

- Brake fluid
- Cabin filter
- Fob battery
- Check tyre pressures
- Clean charging port
- Outstanding software updates
- Every thing else is labelled 'Inspect'

The low conductivity cooland isn't on the service sheet to be replaced until the 40,000/48 month service. On the 24 month service it's not even specified.

Based on that information, the woman on the phone was wrong unless the 5N has a separate service sheet.

[Sheepshanks]

There’s also: remove and rotate wheels.

I think (not 100% sure on this) the newer models don’t use low conductivity coolant. Hence the online service pricing doesn t change much regardless of mileage. Also you see this if you get an online quote for a service plan.

What’s the price at your dealer through the Hyundai website?

Edited by Sheepshanks on Thursday 3rd September 13:35