Tyre Fitter Damage

[edition]

Hi there,


Just after some general advise on some damage that happened when I got some tyres replaced on my car. 3 out of the 4 were damaged 1 majorly and the other 2 minor damage. The place agreed that the damage was done by them and that they would fix them for me. I declined this offer as I just know that the finish will not be to a standard that I'm happy with. They have offered me a figure for each wheel to be fixed elsewhere but this does not meet what It will cost to sort. They are saying they are legally obliged to have an attempt at sorting them out so will only pay what it costs them to fix.


Any advice would be greatly recieved.


Thanks in Advance!

[HellDiver]

edition said:

The place agreed that the damage was done by them and that they would fix them for me.

I declined this offer as I just know that the finish will not be to a standard that I'm happy with.

How do you know it won't be finished to a standard you're happy with? They've offered to fix it, you declined, you're stuffed.

[edition]

They are saying a smart repair.......

[JC2012]

I had a similar incident a good few years back with a fast fit garage that has the word quick spelt with 'k's

I wouldnt recommend those cosmetic only alloy wheel refurbishers who come to your drive and attempt a half hearted repair at all the paint soon begins to chip and flake off.

I would recommend escalating the problem a few levels past the garage to their head office and then to the highest point within the head office explain that you have been through the process before - its not worth the time nor hassle of them arranging a repair - explain that you would prefer a repair to be authorised via one of your recommended repairers and state that there will be no comebacks if there are any problems there after. They will listen eventually their insured against causing damage so it doesnt really affect them in the long run.

Jeev

[Dr G]

What wheels are they and what is the offer per wheel?

[steveo3002]

i can see your point , if they can fit a tyre without damaging the wheel how on earth can you trust them to have it refurbed to a good standard

[mercfunder]

HellDiver said:

edition said:

The place agreed that the damage was done by them and that they would fix them for me.

I declined this offer as I just know that the finish will not be to a standard that I'm happy with.

How do you know it won't be finished to a standard you're happy with? They've offered to fix it, you declined, you're stuffed.

The argument comes if you are not happy with their repair, the fact they have offered to fix them and you refused will not sit well, if you end up going down the legal route.

[edo]

"smart repairs" are a waste of time. They don't last.

Just having a set of Audi alloys properly refurbished back to bare metal and baked by wicked wheels because the last "total" refurb was a cheap job which looked great for 2 months...

How much are they offering per wheel?

[edition]

£40.

[JC2012]

what car is it and where abouts are you based. BJV charge 180+VAT for a full set to be stripped and powdercoated.

[jonstable]

What condition were the wheels in when you took the vehicle there? If they are already kerbed/scratched etc a claim is unlikely to go far. As has been said, avoid the offer of a cheapy repair, but explain your reasons for doing so. Good luck with it.

[HellDiver]

mercfunder said:

The argument comes if you are not happy with their repair, the fact they have offered to fix them and you refused will not sit well, if you end up going down the legal route.

My point exactly.

Plus if the OP had said "smart repair" anywhere in his first post, I sure as hell missed it.

[edo]

The problem with the smart repair is it will look fine for a few months. By the time they inevitably peel/bubble/look st the tyre place will tell him to get lost...


Go in, keep it plite and friendly, explain that you have previous poor experience on other cars with smart repairs, and you would really rather take them to be done properly - try to get their £40x3 up a bit.

Failing that, take the £120 and just get them done in your own time properly.

[edition]

The wheels were mint before it went in!

Will keep on at them and see where I get.


Thanks for the replies!