Salesman - Not interested in doing business?
Discussion
I am in the market for an MX5. New, cash and a bit of finance, no part ex.
So, I've been calling round places looking for deals, offers, discounts and the like. I am getting some good quotes back.
I own a Mazda CX7 - so logically thought I would approach the sales guy who sold me that car.
I am in a position to do the deal now if the price is right, and I am an established customer with the dealers, servicing etc. I've even put business his way when my mate was looking for an MX5.
Bumped into the seles guy at the dealership when I was getting the CX serviced, told him what I was after. He promised to have a look and see what they could do. No call back. That was two weeks ago.
Called him today, left a message saying I was looking to do a deal if the price is right.
Nothing....................................
Odd. Not a problem, as there are plenty of deals out there.
So, I've been calling round places looking for deals, offers, discounts and the like. I am getting some good quotes back.
I own a Mazda CX7 - so logically thought I would approach the sales guy who sold me that car.
I am in a position to do the deal now if the price is right, and I am an established customer with the dealers, servicing etc. I've even put business his way when my mate was looking for an MX5.
Bumped into the seles guy at the dealership when I was getting the CX serviced, told him what I was after. He promised to have a look and see what they could do. No call back. That was two weeks ago.
Called him today, left a message saying I was looking to do a deal if the price is right.
Nothing....................................
Odd. Not a problem, as there are plenty of deals out there.
Had a similar issue last March when looking to buy a new Megane. Popped into the dealership in Wakefield and the sales guy was sat chatting with someone on the service desk. Asked him if we could take a look at the coupe and he suggested that we make an appointment to see him as he was off on his lunch soon.
Drove 15 miles the dealership in Pontefract and got treated perfectly well - bank transferred £17.5k that afternoon and was driving the car off later that week.
Drove 15 miles the dealership in Pontefract and got treated perfectly well - bank transferred £17.5k that afternoon and was driving the car off later that week.
I was actually helping my dad looking around a few X-types last week, we found one that was virtually spotless, just MOT'd, they'd changed all the droplinks and suspension arms, the interior was in good nick, recent new exhaust, etc.
The only thing it needed was 4 new tyres (mismatched cheap crap all the way around and worn on the shoulders, probably from the old suspension bushes being knackered), and it had a misfire under steady load
The salesman the tells us he knows about the misfire, the mechanic says it's probably the O2 sensor. Ok, fine, change the O2 sensor and we'll come straight back for another test drive and probably have it if it's gone away.
"Oh, we can't do that, you'll have to put a deposit down and then we'll change the sensor to make it ready for you"
Hmm, so you want me to buy a car that isn't running right on the test drive and for me to hope the sensor fixes it when I took it away?
Ok then, how about if we put a deposit down, come back when it's changed, and if it still does it, you give us the money back?
Which was met with:
"Our deposits are non-refundable, besides, with a sensor it can take a few weeks for the ECU to recalibrate itself to drive properly"
Getting stranger by the minute (bear in mind here, I'd took a diagnostics machine with me and checked it whilst looking around, O2 sensor was faulty but there was also a couple of unknown faults flagging up as possible TPS problems).
Now, the ECU faults should be reset with the new sensor and it should be fine, but we'll give him the benefit of the doubt as the rest of the car is so straight, so how long is the warrenty?
"1 month, can't give you any more"
So, I'm expected to buy a car, that doesn't run properly on the test drive, with a fault you may not fix, that could be there for a few weeks, leaving 2 weeks to confirm it's a problem, sort another car out and bring it back for fixing?
Guessing they don't want the cash then?
In addition to which, where they'd removed a hands free unit the wiring in the engine bay was unclipped and had rubbed through the protective layer on a brake line - "Oh, it's only the paint, it'll be fine, I'm not paying to replace that"
All instead of them just fitting a £30 part, and £15 for a brake line and fluid whilst it was on the forecourt, then ringing when it was ready for a test drive. No part ex, cash right in the hand there and then.
I really don't understand how some of these people are in business.
The only thing it needed was 4 new tyres (mismatched cheap crap all the way around and worn on the shoulders, probably from the old suspension bushes being knackered), and it had a misfire under steady load
The salesman the tells us he knows about the misfire, the mechanic says it's probably the O2 sensor. Ok, fine, change the O2 sensor and we'll come straight back for another test drive and probably have it if it's gone away.
"Oh, we can't do that, you'll have to put a deposit down and then we'll change the sensor to make it ready for you"
Hmm, so you want me to buy a car that isn't running right on the test drive and for me to hope the sensor fixes it when I took it away?
Ok then, how about if we put a deposit down, come back when it's changed, and if it still does it, you give us the money back?
Which was met with:
"Our deposits are non-refundable, besides, with a sensor it can take a few weeks for the ECU to recalibrate itself to drive properly"
Getting stranger by the minute (bear in mind here, I'd took a diagnostics machine with me and checked it whilst looking around, O2 sensor was faulty but there was also a couple of unknown faults flagging up as possible TPS problems).
Now, the ECU faults should be reset with the new sensor and it should be fine, but we'll give him the benefit of the doubt as the rest of the car is so straight, so how long is the warrenty?
"1 month, can't give you any more"
So, I'm expected to buy a car, that doesn't run properly on the test drive, with a fault you may not fix, that could be there for a few weeks, leaving 2 weeks to confirm it's a problem, sort another car out and bring it back for fixing?
Guessing they don't want the cash then?
In addition to which, where they'd removed a hands free unit the wiring in the engine bay was unclipped and had rubbed through the protective layer on a brake line - "Oh, it's only the paint, it'll be fine, I'm not paying to replace that"
All instead of them just fitting a £30 part, and £15 for a brake line and fluid whilst it was on the forecourt, then ringing when it was ready for a test drive. No part ex, cash right in the hand there and then.
I really don't understand how some of these people are in business.
It wasn't intended to be a salesman knocking thread at all.
There are good and bad. He has been one of the superb ones. Someone I would happily do business with.
I was just remarking on his lack of contact considering he sold me a 26k car a couple of years back and has kept in regular touch.
Not pushy at all but as one of "His" customers he makes sure the loan car when needed is something fun like an MX5 or an RX8. When the CX broke down with a blown turbo, he made sure I wasn't stuck in a Mazda 2 for the several weeks it took to get it mended.
Not over pushy, but when a new version of a car comes out and he often lends it to me for a day just to get my opinion.
So bearing in mind my track record with him I would have thought he'd have been in touch when he was told I was in the market for a new MX5 - or nearly new.
There are good and bad. He has been one of the superb ones. Someone I would happily do business with.
I was just remarking on his lack of contact considering he sold me a 26k car a couple of years back and has kept in regular touch.
Not pushy at all but as one of "His" customers he makes sure the loan car when needed is something fun like an MX5 or an RX8. When the CX broke down with a blown turbo, he made sure I wasn't stuck in a Mazda 2 for the several weeks it took to get it mended.
Not over pushy, but when a new version of a car comes out and he often lends it to me for a day just to get my opinion.
So bearing in mind my track record with him I would have thought he'd have been in touch when he was told I was in the market for a new MX5 - or nearly new.
Typical car salesman. I am sure there are exceptions to the rule.
Once i went to Audi mayfair, told them i want to buy an R8 , 71k ready, they had the car i was after, no brainer, take me inside, get me sign the papers and you make a sale ! nope, i was told that i would get a call. Ok....waited, nothing happened. went in there again, same story, promised a call back. nothing...
went in again, was promised a call back !
at the end i went to Audi west london and bought the car !
I really couldnt believe that i have to try so hard to spend 71k !
I complaint about the service i received and i got 2 phone calls from AUDI customer services, apologizing and telling me they were investigating.
Once i went to Audi mayfair, told them i want to buy an R8 , 71k ready, they had the car i was after, no brainer, take me inside, get me sign the papers and you make a sale ! nope, i was told that i would get a call. Ok....waited, nothing happened. went in there again, same story, promised a call back. nothing...
went in again, was promised a call back !
at the end i went to Audi west london and bought the car !
I really couldnt believe that i have to try so hard to spend 71k !
I complaint about the service i received and i got 2 phone calls from AUDI customer services, apologizing and telling me they were investigating.
The Crack Fox said:
How often do we get these threads ? Daily ?
The answer, OP, is to take your business elsewhere.
They're almost as common as the one with the pushy salesmen who ring up regularly because they want to sleep with the girl who bought the car.The answer, OP, is to take your business elsewhere.
It's not just car related. I've struggled to find someone willing to flog me £1,500 of bike and bits and pieces...
Totally agree its not car related.
Last year I wanted some building doing. More or less wanted to hand a decent lump of cash to a good builder to do me a loft conversion conservatory and a couple of other jobs - which could have included a new kitchen and bathroom.
I have three properties and one being a big victorian hosue which was last refurbed by my parents 20 years ago, it in need of some TLC soon.
So I approached builders with the offer. Looking for a good job - at a decent price but not cutting corners. I was looking for a business relationship that could lead onto kitchen bathroom and then a refub of a big victorian house.
I used word of mouth FMB etc. Got some good quotes but there was one guy who was particulalry reccomended.
Called him, had a good chat, arranged a meeting for a quote etc..He never turned up. Called him twice, Nothing.
One of my calls was answered by a guy who turned up and basically told he me didn't want the job. Fair enough, I'd got his number on line and he was more a properlty developer who built houses rather than repairs and the like. He did however go through what I wanted and at no cost to me got back to me with a detailed breakdown - as an example of what a good builder should charge. He didn't want me to pay over the odds to put in things liek decent profit margins etc that a jobbing builder would expect.
Top bloke, going that extra mile for someone who he knew he wasn't going to work for.
In the end, found a great family firm - Granddad and grandson outfit. GMB Registerd, top quality work. I will use them and my estabished roof guy.
Sorry took my threat OT
Last year I wanted some building doing. More or less wanted to hand a decent lump of cash to a good builder to do me a loft conversion conservatory and a couple of other jobs - which could have included a new kitchen and bathroom.
I have three properties and one being a big victorian hosue which was last refurbed by my parents 20 years ago, it in need of some TLC soon.
So I approached builders with the offer. Looking for a good job - at a decent price but not cutting corners. I was looking for a business relationship that could lead onto kitchen bathroom and then a refub of a big victorian house.
I used word of mouth FMB etc. Got some good quotes but there was one guy who was particulalry reccomended.
Called him, had a good chat, arranged a meeting for a quote etc..He never turned up. Called him twice, Nothing.
One of my calls was answered by a guy who turned up and basically told he me didn't want the job. Fair enough, I'd got his number on line and he was more a properlty developer who built houses rather than repairs and the like. He did however go through what I wanted and at no cost to me got back to me with a detailed breakdown - as an example of what a good builder should charge. He didn't want me to pay over the odds to put in things liek decent profit margins etc that a jobbing builder would expect.
Top bloke, going that extra mile for someone who he knew he wasn't going to work for.
In the end, found a great family firm - Granddad and grandson outfit. GMB Registerd, top quality work. I will use them and my estabished roof guy.
Sorry took my threat OT
Anyone who has had to seek the aid of a plumber a few times will know they make even the most apathetic salesman look eager - some of them might just call round if they know it's a big job, new CH system or suchlike, but try getting hold of one for a boiler service! Gave up in the end and just rang British Gas, at least they have to turn up.
SlimRick said:
Had a similar issue last March when looking to buy a new Megane. Popped into the dealership in Wakefield and the sales guy was sat chatting with someone on the service desk. Asked him if we could take a look at the coupe and he suggested that we make an appointment to see him as he was off on his lunch soon.
Drove 15 miles the dealership in Pontefract and got treated perfectly well - bank transferred £17.5k that afternoon and was driving the car off later that week.
Aren't sale people allow a lunch break?Drove 15 miles the dealership in Pontefract and got treated perfectly well - bank transferred £17.5k that afternoon and was driving the car off later that week.
Had a motorcycle mechanic near me years ago - he was a superb mechanic, really good work and real attention to detail.
Trouble is, ANY customer that went to him got treated as if they were wasting his time...
I once went to him to get a replacement chain and rear sprocket put on my bike -
Me : Hi, Need a replacement chain and sprocket done on this bike - can I book it in?
Him : (rolleyes exasperated sign) Well I am really busy today
Me : That's fine, no hurry, I can drop it in whenever you are ready
Him : Well (sighing again) I can probably do it on Thursday
Me : No problem, would you like me to drop it in when you open and pick it up the following morning?
Him : No, I really can't store it overnight, I don't have the space (sighing, kicking gravel a bit...)
Me : No problem, I can pick it up same day
Him : Well it's going to be pushing it to be done in a day
He was like this with everyone. Very odd. He never had a full workshop but acted like everyone was an inconvenience. Not sure if he had some personality disorder or just hated his own business!
I have found generally within the motor trade that -
Service departments NEVER call back to tell you when you car is ready. The bulls
t excuses they come out with are just unreal sometimes "Your phone must have been cut off Sir" was the best...
Salesmen NEVER call back, and most of them just say "Look at the website mate" if you call up asking for more specific information. Lettings agents do the same thing. I guess sales is not what it used to be what with the internet and all.
Trouble is, ANY customer that went to him got treated as if they were wasting his time...
I once went to him to get a replacement chain and rear sprocket put on my bike -
Me : Hi, Need a replacement chain and sprocket done on this bike - can I book it in?
Him : (rolleyes exasperated sign) Well I am really busy today
Me : That's fine, no hurry, I can drop it in whenever you are ready
Him : Well (sighing again) I can probably do it on Thursday
Me : No problem, would you like me to drop it in when you open and pick it up the following morning?
Him : No, I really can't store it overnight, I don't have the space (sighing, kicking gravel a bit...)
Me : No problem, I can pick it up same day
Him : Well it's going to be pushing it to be done in a day
He was like this with everyone. Very odd. He never had a full workshop but acted like everyone was an inconvenience. Not sure if he had some personality disorder or just hated his own business!
I have found generally within the motor trade that -
Service departments NEVER call back to tell you when you car is ready. The bulls
t excuses they come out with are just unreal sometimes "Your phone must have been cut off Sir" was the best...Salesmen NEVER call back, and most of them just say "Look at the website mate" if you call up asking for more specific information. Lettings agents do the same thing. I guess sales is not what it used to be what with the internet and all.
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