Problem with local garage
Problem with local garage
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sat1983

Original Poster:

1,253 posts

213 months

Wednesday 4th May 2011
quotequote all
Basically I had them fit for me a new steering wheel as my old one was worn. Well when I picked it up they did the job ok- but 2 mns down the road it made a scraping noise. They sorted it, or so I thought, but it continued to make a noise, when it should have been near silent.
1 week later back I went- this time he pulled the airbag off and the slip ring wires with it- resulting in a buggered slip ring. He admitted liabilty and said he'd fix it.
He said the part would take two days. I phoned two days later, his answer was he didn't have a clue when the part would get there.
Bank holidays have happened in between but now 2 working days later no news. I'm getting a bit worried they might want to get out of it.
What would you do?

Defcon5

6,470 posts

220 months

Wednesday 4th May 2011
quotequote all
You are the unluckiest person I know!

The scraping will have been grit on the slip ring, and I know exactly what he has done with the wires - I have done it myself! Took me ages to get a new slipring sorted, there are that many different verions of the same part. I think I used a Mk3 Golf one in the end.

But back to the point in hand, I always give people plenty of time to get stuff sorted, personally id give them a ring on Monday, but thats just me.

Has it put the airbag light on? wink

davepoth

29,395 posts

228 months

Wednesday 4th May 2011
quotequote all
Replace the steering wheel myself.

Defcon5

6,470 posts

220 months

Wednesday 4th May 2011
quotequote all
davepoth said:
Replace the steering wheel myself.
He needs a new slip ring now though - you cant repair them, I have tried!

sat1983

Original Poster:

1,253 posts

213 months

Wednesday 4th May 2011
quotequote all
Defcon5 said:
You are the unluckiest person I know!
You're not kidding. If he hadn't of buggered things up, everything would at last be ok...
I just get that funny feeling- each time i've gone back he's been a bit of a git tbh, like he really couldn't be arsed. And with the price of a slip rings- I don't think he'll be any more arsed...
I don't want him to source a stty part either!

Defcon5

6,470 posts

220 months

Wednesday 4th May 2011
quotequote all
sat1983 said:
You're not kidding. If he hadn't of buggered things up, everything would at last be ok...
I just get that funny feeling- each time i've gone back he's been a bit of a git tbh, like he really couldn't be arsed. And with the price of a slip rings- I don't think he'll be any more arsed...
I don't want him to source a stty part either!
I got one from the scrappers, new they are very expensive! Plenty of other models to get them from - There is a list on CL if you do a search I think.

It is fairly easy to do if you decide to do it yourself. Have you got the retrimmed wheel on now?

sat1983

Original Poster:

1,253 posts

213 months

Wednesday 4th May 2011
quotequote all
Defcon5 said:
I got one from the scrappers, new they are very expensive! Plenty of other models to get them from - There is a list on CL if you do a search I think.

It is fairly easy to do if you decide to do it yourself. Have you got the retrimmed wheel on now?
Not yet no.

I obviously won't be looking for one as it's their responsibility. Bit worried though, obviously.

Defcon5

6,470 posts

220 months

Wednesday 4th May 2011
quotequote all
Does your airbag light work yet?

sat1983

Original Poster:

1,253 posts

213 months

Thursday 5th May 2011
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Defcon5 said:
Does your airbag light work yet?
Yep, got 2nd hand clocks showing airbag light on. Had to book it at VW to fix the module though. But now waiting for this guy to sort out the wheel...

Defcon5

6,470 posts

220 months

Thursday 5th May 2011
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Ah thats ok then - I was worried if it still didnt work, they would bodge it and you wouldnt know because the light wasnt on.

sat1983

Original Poster:

1,253 posts

213 months

Thursday 5th May 2011
quotequote all
How long is fair though for them to get hold of a part? I phoned today- surprise surprise they guy isn't there. Amazing that no one else could help me.

sat1983

Original Poster:

1,253 posts

213 months

Thursday 5th May 2011
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Anyone?

sat1983

Original Poster:

1,253 posts

213 months

Friday 6th May 2011
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Still no advice on this? Come on guys I could do with some input. We're now Friday and still I have heard nothing. Phoned twice this morning but the guy dealing with it is always out.

Slade Alive

784 posts

188 months

Friday 6th May 2011
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OP, how much have you paid the garage in question, and what exactly for?

sat1983

Original Poster:

1,253 posts

213 months

Saturday 7th May 2011
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£40

I should imagine £20 for fitting brakes, £20 for steering wheel?