991 TTS deposit and V5 question
Discussion
Hi All I have placed a deposit on an approved used Porsche TTS. The dealer has put the v5 in my name before I have collected the car due for collection later this week. I received electronic notification. They have asked me to tax the car before collection also. Is this normal during Covid? What if I dont like it in the flesh or they try and down value me on my part ex.
They also want cleared funds up front via bank transfer is this again normal? I have never really paid upfront and never had a v5 put in my name for a car ive not collected.
They also want cleared funds up front via bank transfer is this again normal? I have never really paid upfront and never had a v5 put in my name for a car ive not collected.
Hmmmmmm, personally i would refuse until 100% happy on the day.
There have been far too many horror stories about OPC’s of late, scrimping on their presentation and preparation on approved used and during these times they will no doubt be under more scrutiny to save money anywhere they can.
Just a personal opinion, hope it all goes well as it looks lovely.
There have been far too many horror stories about OPC’s of late, scrimping on their presentation and preparation on approved used and during these times they will no doubt be under more scrutiny to save money anywhere they can.
Just a personal opinion, hope it all goes well as it looks lovely.
I once went to see an Alfa that was c.200 miles away from home.
Turned up an the salesman i had been speaking to was off that day. V5 had already been sent to DVLA for the change of seller to me. Strangely car wasn't as described - Heavily scratched sills & interior had a hard life (not visible in any of the online photos)
Rejected the car, can't remember if i ever received the V5 or not.
Just don't tax the new car until you are there, can be done online instantly. Pay in advance maybe, you can always get it refunded.
Turned up an the salesman i had been speaking to was off that day. V5 had already been sent to DVLA for the change of seller to me. Strangely car wasn't as described - Heavily scratched sills & interior had a hard life (not visible in any of the online photos)
Rejected the car, can't remember if i ever received the V5 or not.
Just don't tax the new car until you are there, can be done online instantly. Pay in advance maybe, you can always get it refunded.
I just wouldn't buy a car that I've not viewed and driven. Photo's and someone else describing the car isn't enough.
If I needed to buy a car quite urgently, I would hire a car for a while first - yes could be costly, but not as costly as buying the wrong car..
If I needed to buy a car quite urgently, I would hire a car for a while first - yes could be costly, but not as costly as buying the wrong car..
Edited by CeramicMX5ND2 on Tuesday 19th January 13:40
barriejames said:
Hi All I have placed a deposit on an approved used Porsche TTS. The dealer has put the v5 in my name before I have collected the car due for collection later this week. I received electronic notification. They have asked me to tax the car before collection also. Is this normal during Covid? What if I dont like it in the flesh or they try and down value me on my part ex.
They also want cleared funds up front via bank transfer is this again normal? I have never really paid upfront and never had a v5 put in my name for a car ive not collected.
Your failing to say you've purchased the vehicle through "Click & Collect " and yes this is normal.? All you are doing is "Collecting" the vehicle,payment must be paid before collection,you are not allowed to test drive the vehicle nor enter the dealers premises,this isn't the dealers choice this the rules under government lockdown.They also want cleared funds up front via bank transfer is this again normal? I have never really paid upfront and never had a v5 put in my name for a car ive not collected.
I wasnt aware of click and collect? surely if the vehicle is poor on my arrival I can reject it still?
Your failing to say you've purchased the vehicle through "Click & Collect " and yes this is normal.? All you are doing is "Collecting" the vehicle,payment must be paid before collection,you are not allowed to test drive the vehicle nor enter the dealers premises,this isn't the dealers choice this the rules under government lockdown.
[/quote]
Your failing to say you've purchased the vehicle through "Click & Collect " and yes this is normal.? All you are doing is "Collecting" the vehicle,payment must be paid before collection,you are not allowed to test drive the vehicle nor enter the dealers premises,this isn't the dealers choice this the rules under government lockdown.
[/quote]
I collected a car recently from an OPC via “click & collect” process. As stated above, this is to adhere to government guidelines.
I reserved the new car (ex demo) with a deposit paid via credit card over the phone
I had a part ex, the value for which was agreed on the phone and confirmed on the order form which I signed electronically and returned via email. I paid the balance via a CHAPS payment 24 hours before collection
On the morning of collection, I received an automated email from the DVLA confirming that I was the new registered keeper. Soon after, my sales advisor sent an email with details of the reference number from the “Green Slip” on the V5C, and used this to tax the new vehicle.
Upon arrival at my dealer, I was given the opportunity to have a good look round the vehicle (ex-demo and perfect) As its click and collect, you have 14 days to cancel (check your T&C’s on the order form). I would have had no hesitation walking away if the car did not meet expectations. My part ex was also checked over.
I was shown to an office (screen across the middle of the desk) to complete all remaining paperwork / key exchange for both new car and part ex. My sales advisor continued to apologise throughout for the way the handover was having to be carried out. I genuinely felt he would have preferred to have made the collection more relaxed / special with the car in a handover bay and pulling the cover off etc....
All in all, everything run smoothly. It may be that I felt less risk attached to buying an ex demo on 500 miles but I also knew I was buying from an OPC and I had the ability to cancel if it came to it.
Hope this helps
Rich
I reserved the new car (ex demo) with a deposit paid via credit card over the phone
I had a part ex, the value for which was agreed on the phone and confirmed on the order form which I signed electronically and returned via email. I paid the balance via a CHAPS payment 24 hours before collection
On the morning of collection, I received an automated email from the DVLA confirming that I was the new registered keeper. Soon after, my sales advisor sent an email with details of the reference number from the “Green Slip” on the V5C, and used this to tax the new vehicle.
Upon arrival at my dealer, I was given the opportunity to have a good look round the vehicle (ex-demo and perfect) As its click and collect, you have 14 days to cancel (check your T&C’s on the order form). I would have had no hesitation walking away if the car did not meet expectations. My part ex was also checked over.
I was shown to an office (screen across the middle of the desk) to complete all remaining paperwork / key exchange for both new car and part ex. My sales advisor continued to apologise throughout for the way the handover was having to be carried out. I genuinely felt he would have preferred to have made the collection more relaxed / special with the car in a handover bay and pulling the cover off etc....
All in all, everything run smoothly. It may be that I felt less risk attached to buying an ex demo on 500 miles but I also knew I was buying from an OPC and I had the ability to cancel if it came to it.
Hope this helps
Rich
[This one has 31k miles and 5 previous owners so it might have some niggles. I have been sent the interior pics and it looked like its had a vacuum at best, worn seat bolster scratch door cill plastic trim etc
quote=Rich.H]I collected a car recently from an OPC via “click & collect” process. As stated above, this is to adhere to government guidelines.
I reserved the new car (ex demo) with a deposit paid via credit card over the phone
I had a part ex, the value for which was agreed on the phone and confirmed on the order form which I signed electronically and returned via email. I paid the balance via a CHAPS payment 24 hours before collection
On the morning of collection, I received an automated email from the DVLA confirming that I was the new registered keeper. Soon after, my sales advisor sent an email with details of the reference number from the “Green Slip” on the V5C, and used this to tax the new vehicle.
Upon arrival at my dealer, I was given the opportunity to have a good look round the vehicle (ex-demo and perfect) As its click and collect, you have 14 days to cancel (check your T&C’s on the order form). I would have had no hesitation walking away if the car did not meet expectations. My part ex was also checked over.
I was shown to an office (screen across the middle of the desk) to complete all remaining paperwork / key exchange for both new car and part ex. My sales advisor continued to apologise throughout for the way the handover was having to be carried out. I genuinely felt he would have preferred to have made the collection more relaxed / special with the car in a handover bay and pulling the cover off etc....
All in all, everything run smoothly. It may be that I felt less risk attached to buying an ex demo on 500 miles but I also knew I was buying from an OPC and I had the ability to cancel if it came to it.
Hope this helps
Rich
[/quote]
quote=Rich.H]I collected a car recently from an OPC via “click & collect” process. As stated above, this is to adhere to government guidelines.
I reserved the new car (ex demo) with a deposit paid via credit card over the phone
I had a part ex, the value for which was agreed on the phone and confirmed on the order form which I signed electronically and returned via email. I paid the balance via a CHAPS payment 24 hours before collection
On the morning of collection, I received an automated email from the DVLA confirming that I was the new registered keeper. Soon after, my sales advisor sent an email with details of the reference number from the “Green Slip” on the V5C, and used this to tax the new vehicle.
Upon arrival at my dealer, I was given the opportunity to have a good look round the vehicle (ex-demo and perfect) As its click and collect, you have 14 days to cancel (check your T&C’s on the order form). I would have had no hesitation walking away if the car did not meet expectations. My part ex was also checked over.
I was shown to an office (screen across the middle of the desk) to complete all remaining paperwork / key exchange for both new car and part ex. My sales advisor continued to apologise throughout for the way the handover was having to be carried out. I genuinely felt he would have preferred to have made the collection more relaxed / special with the car in a handover bay and pulling the cover off etc....
All in all, everything run smoothly. It may be that I felt less risk attached to buying an ex demo on 500 miles but I also knew I was buying from an OPC and I had the ability to cancel if it came to it.
Hope this helps
Rich
[/quote]
I purchased a 911 Turbo S before Christmas under the same restrictions from an OPC.
All paid and done before collecting (and viewing the car for the first time).
All was fine with my car and I more than happy. From my past experience with Porsche if something is not right, they fix it quickly.
I would not be happy to do it with an unknown dealer but trust an OPC.
I also believe you have rights to return if it's been constituted as a distance sale but will let someone more knowledge than me explain this process.
All paid and done before collecting (and viewing the car for the first time).
All was fine with my car and I more than happy. From my past experience with Porsche if something is not right, they fix it quickly.
I would not be happy to do it with an unknown dealer but trust an OPC.
I also believe you have rights to return if it's been constituted as a distance sale but will let someone more knowledge than me explain this process.
If you haven’t seen the car in person, I believe you are protected by certain legislation (called “distance selling”) such that if you are unhappy with the car (I think you may even have 7 days or something) they have to refund you the money by law. However it seems from the messages the above, the “click and collect” regs seem to afford you similar sort of rights
This is why some dealers require you to come see the car in person (at the dealership), as they have got their fingers burnt in the past.
This is why some dealers require you to come see the car in person (at the dealership), as they have got their fingers burnt in the past.
Edited by harry76 on Tuesday 19th January 18:08
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