Lamborghini roadside assistance whilst travelling ISSUE !

[Shamrocker]

Hola,

I'll summarise my issue. All opinions welcome:

- Collected a low mileage '23 plate Huracan Steratto from a UK midlands main dealer in Jan 2025.
- Drove it 1 day after collection to Spain via Newhaven / Dieppe.
- Enroute the `service due light appeared despite the car having a service 12/24. Main dealer didn't turn off service light.
- Nearest dealer in Spain 500km away from my base.
- Also x 2 new warning lights appeared (Airbag + Stop/Start).
- Called Lamb roadside assistance. Very clunky user experience.

The next converation is the core issue. In order to recover the vehicle and send to the main dealer (Madrid), the vehicle will need to pass through at least 3 sets of hands (x 3 truck transfers) including 40ft multiple vehicle transporters.

I requested a single point to point transfer considering vehicle value. This was refused. The reason I r

Have had other in warranty issues with a Wraith and earlier a 720s. (All UK cars sitting in Spain). A single journey from Malaga to Madrid (RR) and Barcelona (McLaren) was agreed.


Question - is it unreasonable to expect a luxury OEM to recover your car (list price 310k) using a single truck ?

My experience with Lamborghini (all touch points) has been disappointing to say the least.

[andrew]

how far is the car from madrid ?

[jeremyc]

Are you not focusing on the wrong thing?

Surely you want the car fixed without it incurring any damage, and as quickly as possible.

How they do that it up to them; you just need to ensure they understand the importance of not damaging the car in transit.

[Shamrocker]

andrew said:

how far is the car from madrid ?

500km one way

[Shamrocker]

jeremyc said:

Are you not focusing on the wrong thing?

Surely you want the car fixed without it incurring any damage, and as quickly as possible.

How they do that it up to them; you just need to ensure they understand the importance of not damaging the car in transit.

Thats the issue.The more hands it passes through the higher the probability there will be damage. The risk ultimately sits with me.

[Spindoctor]

Shamrocker said:

I requested a single point to point transfer considering vehicle value. This was refused. The reason I r

What was the reason?

[topjay]

Unless it goes into limp mode there is probably not much up with it, I wouldn’t get it recovered for that.

They often have electrical sensor gremlins.

Drive it a bit and run it through multiple ignition cycles and see if it goes away.

[Shamrocker]

Spindoctor said:

What was the reason?

'Policy' - I ended up reaching out to Lamb HQ via the app only to be told the same thing. Disappointed that they've taken this route. Be warned if you are driving your Lamborghini in a country with only x 2 retail / service outlets.

[Shamrocker]

topjay said:

Unless it goes into limp mode there is probably not much up with it, I wouldn’t get it recovered for that.

They often have electrical sensor gremlins.

Drive it a bit and run it through multiple ignition cycles and see if it goes away.

Cheers Jay - I've done this several times with no joy. Will disconnect the battery before I commit to driving the car 1,000km to have these lights switched off.

[Hoofy]

Frustrating but, yeah, I wouldn't drive a specialist car in a country with little support. Unless I'm visiting close to a physical base of the marque.

I understand your concerns about having multiple people moving it between transporters. More chance of someone "test driving" it and putting it into a lamppost.

[topjay]

Shamrocker said:

Cheers Jay - I've done this several times with no joy. Will disconnect the battery before I commit to driving the car 1,000km to have these lights switched off.

Airbag i've not seen before, but the start stop fault is often related to the exhaust sensors, somewhat randomly. Did it get wet as it can be a connector issue?

I would call the dealer you bought it from and ask to speak to one of the techs directly for advice as they often have tricks before doing anything further.

Edited by topjay on Tuesday 6th May 16:26

[Shamrocker]

topjay said:

Airbag i've not seen before, but the start stop fault is often related to the exhaust sensors, somewhat randomly. Did it get wet as it can be a connector issue?

I would call the dealer you bought it from and ask to speak to one of the techs directly for advice as they often have tricks before doing anything further.

Edited by topjay on Tuesday 6th May 16:26

Cheers - I did. The seller main dealer have turned out to be useless. I made that call and got no response. They also left the service light on after a service so thats what I'm dealing with.

Thanks for the info - super helpful. Interestingly , both the airbag sensor + stop start issues appeared together so I'm hoping a battery disconnect could do the business. Lets see.

[maura]

Is your base Marbella? If so give English Mobile Mechanics a call, they are on safari search, Jock think his name is, they definitely have Ferrari & Porsche Diagnostic equipment, might have Lamborghini. I confer that the 3 truck Spanish system is too risky, I had an Abarth Biposto delivered to me that way, 3 trucks Barcelona to Malaga, 8 days and scuffed..

[belfry]

I feel for you.

Why don't you just scan for codes then erase the codes? Many cheap scanners can do this in less than a couple of minutes. It would be interesting to see if the codes return immediately. Surely much easier than disconnecting the battery?

[Shamrocker]

maura said:

Is your base Marbella? If so give English Mobile Mechanics a call, they are on safari search, Jock think his name is, they definitely have Ferrari & Porsche Diagnostic equipment, might have Lamborghini. I confer that the 3 truck Spanish system is too risky, I had an Abarth Biposto delivered to me that way, 3 trucks Barcelona to Malaga, 8 days and scuffed..

Cheers - thanks for the connect. I’m based in Malaga itself so only 45mins from Marbella. Will connect with him this week. I’m convinced any movement between tucks in Spain will result in damage . Onwards and upwards.

[Fast Eddie]

This is not a helpful response but would you really take a car you only picked up the day previously on a trip of that magnitude?

I do feel for you. In my experience a good indie is better than a Lamborghini main agent, but I guess it still has warranty.

Does your insurance not offer assistance?

[DeuceDeuce]

No experience with Lamborghini but had a problem with my Porsche overseas recently.

Who provides the assistance? Is it Lamborghini or is it outsourced? Sounds like you’ve been speaking to Lamborghini and they’re just calling recovery firms on your behalf?

I found that you have to make what you want seem the most attractive option to them. It depends on what your terms are I suppose, but it sounds like them organising several transports in an efficient manner is unlikely and you’ll be without your car for a long time. Are you entitled to a courtesy car? If so, ask for an expensive one and for a very long time. Add as many inconvenient and time consuming add ons to what this breakdown has caused you and then ask them to reconsider the single transport. Even organise it yourself and request the a refund.

Assuming you’ve been polite and reasonable up until now without success, it’s time to become a d*ck and make it miserable for them not to do what you want.

[Lifesbloodygood]

Shamrocker said:

maura said:

Is your base Marbella? If so give English Mobile Mechanics a call, they are on safari search, Jock think his name is, they definitely have Ferrari & Porsche Diagnostic equipment, might have Lamborghini. I confer that the 3 truck Spanish system is too risky, I had an Abarth Biposto delivered to me that way, 3 trucks Barcelona to Malaga, 8 days and scuffed..

Cheers - thanks for the connect. I’m based in Malaga itself so only 45mins from Marbella. Will connect with him this week. I’m convinced any movement between tucks in Spain will result in damage . Onwards and upwards.

He’s just bought a brand new 2025 snap on machine so he could tap into latest Aston system (my dbs superleggera triggered the need for software update)

Had same issue with the Aston 2 months ago but with the AA, they actually came through as nobody local to Marbella would touch it and their t&c state nearest garage able to diagnose, which was Madrid.

If you need a covered trailer for a single car to Madrid then pm me as I’m friends with MagnaSupercars and they transport very expensive cars back n forth to Switzerland so can do it quite easily, last quote was circa 1500 I think

[Shamrocker]

Fast Eddie said:

This is not a helpful response but would you really take a car you only picked up the day previously on a trip of that magnitude?

I do feel for you. In my experience a good indie is better than a Lamborghini main agent, but I guess it still has warranty.

Does your insurance not offer assistance?

Its a 2023 car with 1.5k miles purchased from a main dealer and just serviced. I wouldn't expect my insurance company to recover the car due to lights on the dash plus would they act any differently to my request. Surely the brand (Lamborghini) are the ones who should behave differently to regular OEM's.

[Shamrocker]

Lifesbloodygood said:

He’s just bought a brand new 2025 snap on machine so he could tap into latest Aston system (my dbs superleggera triggered the need for software update)

Had same issue with the Aston 2 months ago but with the AA, they actually came through as nobody local to Marbella would touch it and their t&c state nearest garage able to diagnose, which was Madrid.

If you need a covered trailer for a single car to Madrid then pm me as I’m friends with MagnaSupercars and they transport very expensive cars back n forth to Switzerland so can do it quite easily, last quote was circa 1500 I think

Thank you . Super helpful