Pistonheads Merchandise

[FastRich]

Apologies in advance for the "gripeyness" of this but I'm sure you'll understand.

In brief:

Thursday, I ordered a load of t shirts/stickers for Le Mans this coming weekend (we're leaving on Wednesday afternoon). I selected the 2-3 business day delivery option so it should be due to arrive today or tomorrow.

Turns out that actually, the 2-3 day delivery option means 2-3 days from notice of dispatch email which I've not yet received (for the t shirts - apparently the stickers are on their way)

I've tried contacting them to upgrade the postage option and pay more if necessary and made it very clear that it's incredibly urgent. There is no phone number available. I tried emailing but got a ping back saying they "endeavour to respond within 24 hours".

So I look on the Pistonheads "contact us" page - the link doesn't work for the mechandise contact details. There is no other obvious way to contact anyone relevant about the order.

So, who do I call to rectify the issue? Please can someone give me a PHONE NUMBER not an email address.

This is pretty poor PH. Sorry guys but it really is - and there is seemingly nowhere for me to send this post either!

Richard

[LordGrover]

They don't have a great history: click.

[jeremyc]

Try posting in the PH Shop forum?

If all else fails, try an email to JD PH

[FastRich]

Thanks both.

I find it incredible how some people have a fantastic service and others have a terrible one.

I understand problems sometimes occur - that's fine, we're all human - but not providing a number for customers to call and hiding behind a screen is dispicable and that's the most frustrating point about all of this.

Richard

[FastRich]

The stickers have just arrived.

No sign of the t shirts or confirmation of their dispatch as yet though.

[JaAtPush]

Hi Rich,

I have posted this on the other thread, but I wanted to put it here too so that I can be sure that you have received it:

Betty here from Push. Sorry we don't have a published number because we all work remotely in the UK, but if you email [e-mail], the ops manager, with your number she will call you back and save you the expense of calling us. We do answer all emails every day, I promise, and we will get your goods to you in time for LM.

Speak soon
Betty

[Zatch at Push]

Afternoon Rich

Could you email [e-mail] with your phone number and order number and we will get in touch right away to help get your order delivered on time.

Thanks

[JaAtPush]

Hi Rich,

Have we spoken via the helpdesk already? I don't want to give out any personal details to see if I have the right Richard. Order number 700094197?

If I have the right Richard, just to confirm that I have upgraded your shipping to express as promised to get the goods there in time for Le Mans.

If I have the wrong Rich, please contact me so that I can do the same for you :-)

Best,
Betty

[FastRich]

Hi all,

As per my post in PH Shop - many thanks to Betty for sorting out the problem.

I look forward to receiving the T's later today or tomorrow.

It's annoying that there was a problem however it has now been dealt with exceptionally well so all is forgiven!

Thanks,

Richard

[FastRich]

Just an update as promised, albeit a tad late.

All the items arrived on time following Betty's efforts to expediate the order so hats off and thank you for your help once again Betty.

Confidence is restored and I will be buying from you again in the future!

Thanks,

Richard