[RESOLVED] Payment Problems with Classifieds

[Justin-5vbif]

Didn't want to have to post this on the forums but no one will answer my calls, answerphone messages or emails...

Went to post my advert yesterday and when paying it said my card was decline, tried again incase I had typed something wrong and declined again. Tried a few more times with varying address details as I have a name and number of my house so thought it could be something to do with that. Everytime declined my card.

Problem is, when looking at my bank account it has taken the money everytime! Pistonheads does not show I have paid for any of them.

What is going on? I just want my money returned for all the "declined" transactions.

Maybe then I might consider trying to post my ad again.....

[James Drake]

Hi there,

I'm sorry to hear this - I'll speak to the sales guys right away and make sure that this gets sorted for you. Apologies for the inconvenience.

Best wishes

JD

[Justin-5vbif]

Thanks James, will they call me / email me directly?

[James Drake]

I'm not sure actually, but we have your contact details courtesy of your profile / advert etc.

Thanks

JD

[James Drake]

Hi there,

I've now had confirmation that our Sales team have emailed you, so the issue should be resolved very quickly (although they may well require you to respond to the email)

Best of luck with the sale and apologies again for the inconvenience.

JD