Classified Issue
Author
Discussion

skeeterm5

Original Poster:

4,433 posts

211 months

Sunday 28th January 2018
quotequote all
Is the classified section working properly? If I try to add any filter, ie sort in a different order or indeed change the model all I get is hung screen with a swirling set of dots.

Doesn't seem to matter if I use my laptop or ipad,

S

MattyB_

2,270 posts

280 months

Sunday 28th January 2018
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Are you using Firefox, by any chance?

I've got the same issues in FF, but works in IE/Edge. Tried deleting cookies and temp files, no good - I can only view one page of results, then I just get spinning dots for everything else.

skeeterm5

Original Poster:

4,433 posts

211 months

Sunday 28th January 2018
quotequote all
I have tried I.E., Chrome and Safari, all the same result and exactly as you describe.

easytiger123

2,663 posts

232 months

Monday 29th January 2018
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Same is happening to me. Whenever I try and apply any filter (eg sort by price or whatever) I just get the swirling dots. Also happens when I try and go to the second page even if I don't apply any filter to the search criteria.

Ultra Sound Guy

29,282 posts

217 months

Monday 29th January 2018
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It’s all a ploy to make us use Autotrader to sell/buy cars!

Jack Mansfield

3,273 posts

113 months

PH TEAM

Monday 29th January 2018
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Hi all, thanks for flagging this up - I'll forward it on straight away to try and get it sorted!

Cheers

Monkeylegend

28,392 posts

254 months

Monday 29th January 2018
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Interesting to see the number of cars being advertised has dropped from 142k ish to 124k ish currently, quite a significant drop.

MitchT

17,089 posts

232 months

Tuesday 30th January 2018
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Stupidly managed to delete my earlier reply when I went to quote it. The back button enabled me to get the text back so it's quoted below. I was quoting it to provide an update saying that, somewhat curiously, all the problems I described in my post go away if I turn ad-block (U Block Origin) off!

MitchT said:
I'm having problems with it too.

Select a brand and then try to "deselect all" so I can just select the model I'm interested in, but it doesn't deselect them all and I have to go through manually deselecting all the models I'm not interested in. Why are all models selected by default anyway, it's stupid? Surely most people are looking for one or two models within a brand, not all of them!

Then when I try to order the results by price low-high or whatever I just get the spinny thing that the others have described.

Again, Firefox (58.0).

Vaud

58,005 posts

178 months

Tuesday 30th January 2018
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MitchT said:
Stupidly managed to delete my earlier reply when I went to quote it. The back button enabled me to get the text back so it's quoted below. I was quoting it to provide an update saying that, somewhat curiously, all the problems I described in my post go away if I turn ad-block (U Block Origin) off!

MitchT said:
I'm having problems with it too.

Select a brand and then try to "deselect all" so I can just select the model I'm interested in, but it doesn't deselect them all and I have to go through manually deselecting all the models I'm not interested in. Why are all models selected by default anyway, it's stupid? Surely most people are looking for one or two models within a brand, not all of them!

Then when I try to order the results by price low-high or whatever I just get the spinny thing that the others have described.

Again, Firefox (58.0).
I have the same thing. Chrome 63.0.3239.132 / OSX

Deselect all doesn't work for me.

skeeterm5

Original Poster:

4,433 posts

211 months

Wednesday 2nd January 2019
quotequote all
This problem still exists.

On my iPad, duly up to date and using safari.

HardtopManual

2,834 posts

189 months

Saturday 5th January 2019
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The problem went away for a while but seems to have come back. Deselect/select all doesn't work, and changing the sort method displays a spinner but never returns any results.

Chrome and Safari on latest MacOS.

How do such easily-caught issues on such common OS/browser combos get through testing? Considering how many articles get posted that are solely designed to get clicks through to the classifieds, I assume it's a big source of income - and it's currently completely unusable.

Jack Mansfield

3,273 posts

113 months

PH TEAM

Thursday 10th January 2019
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Hi all,

We apologise that this issue is still ongoing.

As you may or may not know, CarGurus has just completed the acquisition of PistonHeads! This means the future is looking bright and we'll be investigating all reported issues in the near future.

In the mean time, it would be very handy if you could provide as much detail as you can on the issue, and if anyone is experiencing similar, please post your experience here.

Thank you.

thebraketester

15,497 posts

161 months

Thursday 10th January 2019
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Well at least the copy and paste works at PH HQ

Jack Mansfield

3,273 posts

113 months

PH TEAM

Thursday 10th January 2019
quotequote all
thebraketester said:
Well at least the copy and paste works at PH HQ
The "cmd v" is getting a bit worn out wink

In all seriousness though, this is just our standard response for now, and most importantly it will actually be followed by progress!

HardtopManual

2,834 posts

189 months

Saturday 2nd March 2019
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Jack Mansfield said:
The "cmd v" is getting a bit worn out wink

In all seriousness though, this is just our standard response for now, and most importantly it will actually be followed by progress!
When will this "progress" you mention be forthcoming?

Deselect all still not working. Not exactly a difficult bug to fix.

tirolo_

280 posts

132 months

PH TEAM

Monday 4th March 2019
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HardtopManual said:
When will this "progress" you mention be forthcoming?

Deselect all still not working. Not exactly a difficult bug to fix.
Hi mate, I'm just trying to reproduce the issue here, I've got latest Safari and Chrome on latest MacOS and works fine on both... I've seen, in other threads, people mentioning it doesn't work with ad blocker/ghostery on... just wondering if that could also be your case?

The reason I'm asking is just so we can improve our understanding of the issue as it seems to be always different on every new report we get... so far we've found out that when those adblockers/addons are updated they introduce new rules as of what to block on the website and sometimes that ends up breaking things that were otherwise working just fine before. Not that it's a excuse for us not fix it but instead, if that is the case and there's reasonable amount of people using it, I can make a point with the team to ensure we add it to our testing process to ensure the website always works with the latest version of those plugins/adblockers.

Jambo85

3,516 posts

111 months

Monday 4th March 2019
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I'm trying to submit a classified ad and getting a 404 error on clicking "Submit Advert" ... any workaround?

Monkeylegend

28,392 posts

254 months

Monday 4th March 2019
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Jambo85 said:
I'm trying to submit a classified ad and getting a 404 error on clicking "Submit Advert" ... any workaround?
Auto Trader it would seem.