Time to respond

[anonymous-user]

[redacted]

[miniman]

I’d imagine it’s because this weekend is a massive PH event at Bicester and everyone will be working on / at it.

[anonymous-user]

I asked for a change of email address, followed the instructions and got a personal response from a member of staff by email (to the new email address) and they still haven't actioned it. That was 1st July. Customer service it is not.

[gazza285]

I’d ask for a refund if I was you.

[anonymous-user]

Ah, the old "because it's free you mustn't complain" response. Great work.

[miniman]

Forester1965 said:

Ah, the old "because it's free you mustn't complain" response. Great work.

Of course you can complain, those go to the back of the queue though.

[anonymous-user]

For what it's worth I haven't complained, until now, despite asking for it to happen and following the procedure twice.

I guess incompetence is as free as site.

[Scrump]

miniman said:

I’d imagine it’s because this weekend is a massive PH event at Bicester and everyone will be working on / at it.

I cant comment on the delay in changing an email but the above is true. The PH staff are busy at the Annual Service.

[The Rotrex Kid]

anonymous said:

[redacted]

It certainly won’t be a time frame of literal hours on a Friday afternoon/weekend.

I would recommend you sign out and await your request to be actioned.

[The Rotrex Kid]

Forester1965 said:

I asked for a change of email address, followed the instructions and got a personal response from a member of staff by email (to the new email address) and they still haven't actioned it. That was 1st July. Customer service it is not.

I will raise this for you.