PH TV trouble

[Automental]

Anyone know why when I attempt to watch a video I get the annoying BP Ultimate advert perfectly but then just a blank green screen for the actual video? Sound is ok. Help!

[Automental]

Well?!

[RacingPete]

It all depends on the format of the video. The system has never been built to show all videos in one format like youtube does. Thus, the video could be in a format that is not recognised or that you dont have the correct codec for and thus it doesnt show properly. The current Pre-roll advert is running in flash which is more compliant for all browsers.

We are looking to move all the videos into this format in the future, but that is someway off.

There is an option below the video to open it in a standalone window which you could try to view the video.

[Automental]

Thanks RP. Seems to be ok today using Windows Media Player but didn't work yesterday. Weird!

[Polarbert]

Yeah I'm getting the same problem. I get the advert and then it goes black and says play on it. I click play and it just opens a new window with the bp advert. I have to click watch in media player for it to work.

[lord summerisle]

same here... get the ad... and click to play, which opens the BP ad.

[David Godfrey]

What they said, I thought it was me, glad it's not

[RacingPete]

What browsers are you all using??

[David Godfrey]

IE7 default on a vista box
same on IE6 on windows xp too though

[lord summerisle]

opera 9.2x here

[David Godfrey]

what happens is this:
go to ph.tv
click link to watch something
opens page with video
that shows the advert
end of advert you get a "click to play"
which when you click openes a new window going to http://uk.sitestat.com/haymarket/pistonheads/s?BP_...
which seems to hang
only link available then is on the first page with "Watch video in External Player" which then asks to open /save / etc.

hth.

[David Godfrey]

frazer guest said:

Same here. Most vids I get showing in a green / yellow mess. Kinda like photograph negatives.

that seems different and perhaps a codec issue?

[Rob_T]

is this going to get sorted out, it's bloody annoying... tbh it's probably not doing race of champions any good either.

[David Godfrey]

Rob_T said:

is this going to get sorted out, it's bloody annoying... tbh it's probably not doing race of champions any good either.

As RP's only now getting information require to start troubleshooting it, I'd suggest giving him a little time

[RacingPete]

David YHM

[glow worm]

Any news yet on this one...I was getting Race Of Champions yesterday and still get it today...thanks..
P.S. How long does it take for Vid to be put on TV once it's uploaded???

[David Godfrey]

RacingPete said:

David YHM

RP, replied just after your email, did you get it ok?

[RacingPete]

I have mail....

Got it ok, just trying to work out what the problem is with it as all is working fine here on all our test systems... hmmm!!!